MINI of Ramsey - Service Center

Worst car experience I should have listened to friends and family when they warned me about mini cooper and bmw leasing and how they don't care about YOU as the customer b I should have listened to friends and family when they warned me about mini cooper and bmw leasing and how they don't care about YOU as the customer but more of how to attempt scheming you. Never have I had such crap customer service and made to feel like it was MY fault that they're understaffed/no car loaners/service "needed". I paid for tire insurance for 3 years only to have them tell me that the "insurance doesn't cover much" and "your sales rep should have informed you of the specifics." Never had to pay for over mileage, tires/excess anything when I leased a Lexus, Toyota or Volkswagen. But I guess they also never made me as the customer feel like an xxx for ever going to lease with them in the first place! Front desk receptionist didn't have any customer service skills to even say hello EVER and the service desk basically brushed me off as though their dealership issues screwing me over for 3 years was "oh well, sorry you got the crap end of the stick" scenario. After 3 years they decide to clean house and it's MY problem that I dealt with horrible service for those 3 years. Newsflash- they haven't cleaned that well clearly! And they could care less if I lease with them again so I'll be sure to tell everyone I know/meet to BOYCOTT MINI/BMW! It's unbelievable that this type of customer service and schemes can exist. Stay clear of this dealership and organization if you value yourself as a customer!!! Thanks for ruining my mini cooper experience that I've wanted since I got my license 20 years ago!!! More

Excellent service done with great efficiency. Very impressed with how quickly I got in and got out. I was taken right away and my service was completed much faster than I expected. Very impressed with how quickly I got in and got out. I was taken right away and my service was completed much faster than I expected. More

All the best I have came with some problems in my tire pressure. My car was very fast checked, find the problems and fix it. All this job takes approximately 15-20 I have came with some problems in my tire pressure. My car was very fast checked, find the problems and fix it. All this job takes approximately 15-20 min. Also your technician find very dangerous damage on one of tires. I did not remembered if i have tire insurance but the guy who made all paper work went somewhere and bring my tire insurance, so replacing tire cost me $0!!! I just was chocked what kind of service i did get. My personal thank you to this employer and to everybody of MINI in Paramus you made my day! Boris Kogan, Paramus NJ. More

Always quick and efficient service This dealership is attentive and pleasant to visit. They go out of their way to help and get the job done in double-quick time. Highly recommended. This dealership is attentive and pleasant to visit. They go out of their way to help and get the job done in double-quick time. Highly recommended. Mark is a fantastic rep. More

Great fast and friendly service visit Joe was very friendly and helpful with my Value Service oil and filter change . I also received a free car checkup and free car wash. Joe was very friendly and helpful with my Value Service oil and filter change . I also received a free car checkup and free car wash. More

Routine maintenance When my car notification reported to me that it was time for scheduled maintenance/oil change. I called the Mini service number stored in my car. I wa When my car notification reported to me that it was time for scheduled maintenance/oil change. I called the Mini service number stored in my car. I was able to make an appointment for the same morning. I had to reschedule and was able to move it to later the same morning without a problems More

Mini service Staff is awesome!! Ii drive all the way from Yonkers because I like the service and all the employees are always so friendly and helpful. Staff is awesome!! Ii drive all the way from Yonkers because I like the service and all the employees are always so friendly and helpful. More

Car Tune Up The service I received was, as usual, excellent. When I dropped off my Clubman, they had a loaner waiting for me. I received updates through out the d The service I received was, as usual, excellent. When I dropped off my Clubman, they had a loaner waiting for me. I received updates through out the day and the car was ready for pick up in the afternoon. More

Friendly and Efficient We have been bringing my '04 Mini Cooper to Ramsey for 15 years because they are simply the best. We recommend Ramsey to all our Mini owning friends. We have been bringing my '04 Mini Cooper to Ramsey for 15 years because they are simply the best. We recommend Ramsey to all our Mini owning friends. More

Excellent Service and Professional Behavior Although servicing your car is not something to be enjoyed, the people at Mini Ramsay handle everything perfectly from start to finish. This applies Although servicing your car is not something to be enjoyed, the people at Mini Ramsay handle everything perfectly from start to finish. This applies to the person who booked the appointment and the extremely efficient and pleasant service staff. More