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2,054 Reviews of MINI of Ramsey - Service Center
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July 17, 2018
Excellent Service Friendly, timely, and helpful. Max kept me updated on my car as it was getting serviced and made sure to explain everything to me. He also advised me Friendly, timely, and helpful. Max kept me updated on my car as it was getting serviced and made sure to explain everything to me. He also advised me of other things that should be repaired in the near future. More
by MaggieK.
Verified CustomerEmployees Worked With
Max Landau
July 17, 2018
Efficient and pleasant Bought the tire ins and it has saved me buying 2 tires so far. Hopefully don’t need to use it again but it is a comfort to know I have it. ?🏼 Bought the tire ins and it has saved me buying 2 tires so far. Hopefully don’t need to use it again but it is a comfort to know I have it. ?🏼 More
by ROSEANNB13
Employees Worked With
Ryan Patti
July 17, 2018
Fast and friendly service I have a good rating as I recieved a warm greeting over the phone and in person at the door. Fast and friendly service. I would recommend this dealer I have a good rating as I recieved a warm greeting over the phone and in person at the door. Fast and friendly service. I would recommend this dealer service center. I called the Ramsey location due to a parts recall notice via mail. Lauren was helpful and made sure the part was in stock then got me in early the following day. More
by Minifan
Employees Worked With
Lauren, Dan Vieldhouse
July 17, 2018
Horrible I wish I could give mini of Ramsey 0 stars. The service was terrible, there was a complete lack of communication leading to me having to take two days I wish I could give mini of Ramsey 0 stars. The service was terrible, there was a complete lack of communication leading to me having to take two days off from work to service my car. After some serious run around (and speaking to a very unhelpful manager) I finally got my car in. I had an initial phone call to discuss services and prices and then no phone call when my car was done. When I called to check they told me I could pick it up and when I did my car had not recieved the complimentary cleaning that I have received at my previous mini dealership. Horrible service, does not live up to the mini promise of luxury and outstanding customer service. Will never ever go back. More
by KATIERDMND
Employees Worked With
M Landau
July 17, 2018
Good services When i have problems with my car they are willfully to check it before I make an appointment so i will know if I will need loaner car. Very good, frie When i have problems with my car they are willfully to check it before I make an appointment so i will know if I will need loaner car. Very good, friendly people and professional people. More
by KUYAJO99
Employees Worked With
Nick Falvo, Ryan Patti, Jim Donovan
July 16, 2018
Never again!. AC compressor in need of replacement again! ...it was replaced twice before. So that means my 2005 Mini Cooper S is now heading for its 4th AC compressor. Granted it is 13 years old, but I shou ...it was replaced twice before. So that means my 2005 Mini Cooper S is now heading for its 4th AC compressor. Granted it is 13 years old, but I should not have the need for replacement for the 4th time. How can someone justify the need to fix it? If its gonna break again....my car only has 91,000 miles. Prestige Mini service hasbeen great BUT, could not explain to me , on why I’m in need of compressor replacement. Unless, Mini has sub-standard parts that they use. Please note, that I had a 1994 JeepCherokee, I have owned it for 15 years, not even once I had a problem with the AC. My daughter’s car, a Suzuki SX4, with 160,000 miles and it has an original air Compressor, it blows cold air and that she never had issues with it. I have called the Mini corporate and complained about it, but I was told that they don’t follow up with complaints. So why bother of reporting it, ? They are not willing to find any resolution. I never had Issues with Prestige Mini until now, my car was always serviced at this dealership. I will still go back to this dealership, but never buy another Mini. I wonder how many customers out there , who has experienced same problem? Like I said , NEVER AGAIN! More
by CARVAJALRN
Employees Worked With
Ryan Patti
July 16, 2018
Best Service Not only was the car done when they said it would be, but Ryan couldn't have been nicer. Anytime I reached out for information, he always followed th Not only was the car done when they said it would be, but Ryan couldn't have been nicer. Anytime I reached out for information, he always followed through. I would never take my mini anywhere else! More
by RCHENNING
Employees Worked With
Ryan Patti
July 12, 2018
Service Very good so far. Polite and friendly staff. Max explained any questions I had regarding the vehicle visit. I was assured that if I had any further co Very good so far. Polite and friendly staff. Max explained any questions I had regarding the vehicle visit. I was assured that if I had any further concerns to contact them immediately. The loaner car was very convenient More
by foggia64
July 12, 2018
Great Service I came in to have one of my tires replaced. I have the tire insurance plan. Joe also had my yearly service done. All within a couple of hours. Great s I came in to have one of my tires replaced. I have the tire insurance plan. Joe also had my yearly service done. All within a couple of hours. Great service. The staff is friendly and attentive. Joe kept me informed of the progress. After the service was completed they washed my car. Thanks. I highly recommend this dealer More
by martin82
Employees Worked With
Joe ? Service
July 11, 2018
This is no Prestiege MINI The cost of the repair was almost twice as much as I expected based on other quotes and and a rough quote from a service adviser during the the Movie The cost of the repair was almost twice as much as I expected based on other quotes and and a rough quote from a service adviser during the the Movie night. There was no one available to complete my transaction, take my money. I/We had to wait almost 20 minutes for a person to complete the transaction. The store seems to be run with a skeleton crew. I have purchased two vehicles from “Prestige” and obviously this is not Prestige quality and more. More
by THOM M
