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2,092 Reviews of MINI of Ramsey - Service Center
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August 03, 2018
Labor is very Expensive - Very helpful staff Key fob got stuck and car would not start. Tow truck came and jump started, I then drove it to the dealership (Tuesday night). They were too busy to Key fob got stuck and car would not start. Tow truck came and jump started, I then drove it to the dealership (Tuesday night). They were too busy to look at it on Wednesday. Got a call on Thursday to explain it needed a new start/stop switch and a new battery. Told them to go ahead - got a call short time later saying it was ready. Labor was $500 which to seems outlandishly expensive. Joe was kind enough to give me 10% off but still crazy expensive on the labor side. More
by TWEINKAUF
Verified CustomerEmployees Worked With
Jospeh Frasco
August 03, 2018
No upsell whatsoever. Very accommodating. I was shuttled to work and was offered the services that were absolutely necessary. I would definitely go back in the future. Than Very accommodating. I was shuttled to work and was offered the services that were absolutely necessary. I would definitely go back in the future. Thank you Max! More
by jolad
Employees Worked With
Max Landau
August 02, 2018
Good experience Thorough explanation, friendly, quick service, and kept my appointment time. easy to schedule online. prices are a little higher than some of the oth Thorough explanation, friendly, quick service, and kept my appointment time. easy to schedule online. prices are a little higher than some of the other places but worth it for the speed and reliability. appreciate the free car wash. More
by MiniCooper
Employees Worked With
Jospeh Frasco
August 02, 2018
Bill error. I had to pay more for agreed price I was given a price for repair. Having to come back the next day I was told there was a billing error and I had to pay $350 more then the $950 I was a I was given a price for repair. Having to come back the next day I was told there was a billing error and I had to pay $350 more then the $950 I was already paying. I didn’t make the error they did. Dealer prices are already high and then to pay for their mistake. We both lose. If I knew up front want the total was going to be I was going to trade it in and get a used certified. They lost the sale I lost because I had to pay. Unhappy More
by KEYS146
Employees Worked With
Jospeh Frasco
August 02, 2018
Excellent service department. My service agent was Joe Frasco. He was excellent in advising me in all aspects of my mini’s service needs. Very friendly and courteous service at Pr My service agent was Joe Frasco. He was excellent in advising me in all aspects of my mini’s service needs. Very friendly and courteous service at Prestige Mini of Ramsey. More
by LEILAP1070
Employees Worked With
Jospeh Frasco
August 02, 2018
Great experience Joseph was friendly and very helpful. Explained the who process to me and checked back with me several times during my appointment. I would recommenc Joseph was friendly and very helpful. Explained the who process to me and checked back with me several times during my appointment. I would recommenced the service center to anyone. More
by sdriscoll
Employees Worked With
Jospeh Frasco
August 01, 2018
Disappointed Appointment was for brake inspection and faulty blinker and neither problem was addressed. They did some software upgrade and sold me on an oil chan Appointment was for brake inspection and faulty blinker and neither problem was addressed. They did some software upgrade and sold me on an oil change. After all that, two hours later, then told me it would be another 3 hours at least for replacing brakes. No estimate given on cost of brake replacement or why that would be necessary. Also told me there was NO safety issue with the brakes and no problem driving off with them. So why replace?? Car has 27k miles on it - I am a very laid back driver; I don't ride the brakes or slam on them. Inspection you did at 20k miles revealed no issues with brakes. So is a brake failure normal for a Mini under those conditions? More
by PAT.OBRIEN1
Employees Worked With
Jospeh Frasco
August 01, 2018
Service on mini The service at this dealership is awesome. I would recommend this to others. The service tech was very good. He explained the process and got me back The service at this dealership is awesome. I would recommend this to others. The service tech was very good. He explained the process and got me back on the road More
by RSVETTE0
Employees Worked With
Jospeh Frasco
July 31, 2018
Always friendly and efficient Ryan is always extremely helpful and friendly. As good as a service appointment can get. The price for an oil change isn't the lowest, but I trust t Ryan is always extremely helpful and friendly. As good as a service appointment can get. The price for an oil change isn't the lowest, but I trust that it's done right. More
by SSIMOR
Employees Worked With
Ryan Patti
July 31, 2018
Service Joe was great he said what he would do and then did it. Including calls. I would not hesitate in going back when I need to. Joe was great he said what he would do and then did it. Including calls. I would not hesitate in going back when I need to. More
by SLYSOLSTICE
Employees Worked With
Jospeh Frasco
