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MINI of Ramsey - Service Center

Ramsey, NJ

4.8
2,049 Reviews

2,049 Reviews of MINI of Ramsey - Service Center

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June 25, 2018

Kept Informed! It was required to keep my Mini overnight because the part(s) were not avilable on the drop off date. Ryan kept me informed of the progress. More

by PJBERNICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Patti
June 22, 2018

Smooth and painless. Great service. Ryan in the Service Department is very professional and attentive. I will continue to use them for all my service needs in the future. More

by FTROOP38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Filenbaum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Patti
June 21, 2018

Questionable I gave a poor rating because the car has been leaking oil since the service. Bringing it back today! They also were unable to print me a receipt. More

by LEEANNMARIE1122
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure who it was because I have no receipt. You are supposed to be mailing me one.
June 20, 2018

Good service Great and friendly service ,wii definitely return for service and would recommend this place to anyone, friendly and calls with updates. Had some bad More

by JEDI542
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan Patti, Anthony Lopez
June 20, 2018

Excellent customer service I had the pleasure of dealing with Nick at the service Dept, he went above and beyond to help us out! I.T was a great experience, thanks to Nick! More

by dinoraching18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Falvo
June 20, 2018

They did what they were supposed to do. I was never notified about this or any other recall. I found out about this one on my own. Because of a recall on a water pump that I wasn't notified More

by DOCMODERN
Recommend Dealer
Yes
Employees Worked With
Joe F., Nick Falvo
June 20, 2018

Will not use service center or purchase a car at Mini Ramsey Last year I was at Mini of Ramsey looking to replace my 2010 Mini with a newer model. My experience with sales rep. Dan Vieldhouse was great. Unfortun More

by killshot05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Not sure of the employees involved, Nick Falvo, Ryan Patti, Lamont Williams, Fred Helder, Aldreen Marquez
Jun 21, 2018 -

MINI of Ramsey responded

We are sorry for any inconveniences. It is to our understanding that Nick had you come back in and took care of your vehicle at no cost. If you would like to further discuss his matter, please contact our dealership and a representative will be happy to speak with you. Thank you, and we apologize again.

Jun 25, 2018 -

killshot05 responded

Are we talking about the the same service experience? The one I'm talking about occurred last week (June 20, 2018) when my mechanic brought my 2010 Mini in to diagnose a problem(windows and directional signals would not operate) . He was told the part needed would have been replaced free if the mileage was under 125,000. Apparently my vehicle had 127,000, so it did not qualify.. Sounds like there should have been a recall on the part, but apparently, there was not. Why not?

June 19, 2018

Maintenance I came in for oil change and issue with sunroof. They were able to take me first thing the next morning (I called in late afternoon) and could not hav More

by Mini123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Patti
June 19, 2018

great service experience with Ryan Patti came in for a defect with the rear view monitor/display; Ryan was supper attentive, organized a loaner, informed us about the ETAs; great service that More

by kkk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RyanPatti, Ryan Patti
June 19, 2018

Confidence in the crew I had a strange squeak coming from back end of my car. I feel like the team at Mini Ramsey is effective and pleasant from check in to delivery of my c More

by JAVA10990
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Falvo, Ryan Patti
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