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MINI of Ramsey - Service Center

Ramsey, NJ

4.8
2,055 Reviews

2,055 Reviews of MINI of Ramsey - Service Center

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June 20, 2018

They did what they were supposed to do. I was never notified about this or any other recall. I found out about this one on my own. Because of a recall on a water pump that I wasn't notified More

by DOCMODERN
Recommend Dealer
Yes
Employees Worked With
Joe F., Nick Falvo
June 20, 2018

Good service Great and friendly service ,wii definitely return for service and would recommend this place to anyone, friendly and calls with updates. Had some bad More

by JEDI542
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan Patti, Anthony Lopez
June 20, 2018

Excellent customer service I had the pleasure of dealing with Nick at the service Dept, he went above and beyond to help us out! I.T was a great experience, thanks to Nick! More

by dinoraching18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Falvo
June 19, 2018

Maintenance I came in for oil change and issue with sunroof. They were able to take me first thing the next morning (I called in late afternoon) and could not hav More

by Mini123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Patti
June 19, 2018

Confidence in the crew I had a strange squeak coming from back end of my car. I feel like the team at Mini Ramsey is effective and pleasant from check in to delivery of my c More

by JAVA10990
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Falvo, Ryan Patti
June 19, 2018

great service experience with Ryan Patti came in for a defect with the rear view monitor/display; Ryan was supper attentive, organized a loaner, informed us about the ETAs; great service that More

by kkk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RyanPatti, Ryan Patti
June 17, 2018

Awesome customer service As always, the customer service was excellent at Ramsey MINI. Dan Vieldhouse goes above and beyond each and every time and the service department i More

by SPEECH.TEACH1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Vieldhouse, Ryan Patti
June 14, 2018

Very Positive servicing The team at Mini in Ramsey is always helpful. I am on my 3rd Mini Cooper, my 1st Clubman, and the service has always been top notch. More

by MB604HOB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph, Tanya Freeman
June 14, 2018

Tire change Took 20 minutes of being transferred around to finally get the correct department and being given the run around. Same excuse as usual of being under More

by Nothappywithminir
Customer Service
Recommend Dealer
No
Employees Worked With
Nick Falvo
Jun 15, 2018 -

MINI of Ramsey responded

We are very sorry for any inconveniences. Sadly we are currently understaffed and this effects our service turnaround time. We understand your frustrations and are working hard to ensure the issues you encountered will not occur again.

June 13, 2018

I was grateful that you were able to drive me home. Grateful for the ride home. Even though you were backed up and the repair took longer than expected, I have no complaints. Nice job. Thanks guys. More

by CONRADNYT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Falvo
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