MINI of Ramsey - Service Center

Unfortunate delays I’ve always had good experiences with Mini service. This time however, there were a few glitches along the way. To start they had no Mini brand loaner I’ve always had good experiences with Mini service. This time however, there were a few glitches along the way. To start they had no Mini brand loaner, no biggie, they still provided me with a loaner from Enterprise, albeit a mini van the size of the Titatnic, lol! they lost the work orders for my car, so this put the repairs a day behind. I needed a new passenger headlight due to a deer altercation, and they mistakenly ordered the the wrong one. I was kept informed of the progress throughout the week and Mini service apologized profusely, but just not the usual experience I have come to expect over the years from Mini. More

New car Love my new Countryman S ALL 4 ...... on my second Mini and in love with the new updates and options.... painless transition and great helpful staff! Love my new Countryman S ALL 4 ...... on my second Mini and in love with the new updates and options.... painless transition and great helpful staff! Thank you!!! More

Very happy with my recent service I am the proud owner of a 2012 MINI Goodwood Edition. This car is very special to me and is not my daily driver...It never sees rain. When I received I am the proud owner of a 2012 MINI Goodwood Edition. This car is very special to me and is not my daily driver...It never sees rain. When I received an alert from Mini of Ramsey that I needed an annual service, I scheduled an appointment with Ryan Patti. Ryan made the scheduling process very easy. I was very surprised at how quickly the service was done. When I arrived to pick up my car, I was very pleased with the great care Ryan Patti took of my Mini Goodwood. He had protected the Rolls Royce leather seats with plastic covers and used paper to cover the carpets. The exterior looked spotless. I will definitely use Mini of Ramsey again, and I also will request Ryan Patti as my service adviser. Very happy with everything! More

Radio outage Radio was fine since they are thorough they found a recall and light out. Good checking the diagnostics finding things I didn’t know were wrong Radio was fine since they are thorough they found a recall and light out. Good checking the diagnostics finding things I didn’t know were wrong More

Emergency service required I brought my JCW in for an emergency tire repair, had to change 2 run flat tires after hitting pot holes. Very welcoming staff, went out of their way I brought my JCW in for an emergency tire repair, had to change 2 run flat tires after hitting pot holes. Very welcoming staff, went out of their way to service me even on a late Friday afternoon. Excellent service, I was able to take the road again at 16;00. I don’t remember the name of the gentleman at the service desk, believe it was Ryan. He was very nice and very professional. New tires were well installed, no issues, car now performs like it should. Thank you very much. More

my customer service experience. always great customer service.Ryan Patti was so helpful with explaining what needed to be fixed and followed up with calls to my home with updates .I always great customer service.Ryan Patti was so helpful with explaining what needed to be fixed and followed up with calls to my home with updates .I was even given a loaner car until my mini was ready..Kudos to your staff for the excellent service. More

NICK is the absolute best My service rep is the best there is. Nick Falvo always understands what is needed and ensures that my car is taken care of completely. He keeps me u My service rep is the best there is. Nick Falvo always understands what is needed and ensures that my car is taken care of completely. He keeps me updated on the process and informs me of any needed changes. More

Great service! You have great, knowledgable service reps, sales, reps and mechanics. Just do all us waiting peeps a favor.....Please have butter & cream cheese for t You have great, knowledgable service reps, sales, reps and mechanics. Just do all us waiting peeps a favor.....Please have butter & cream cheese for the bagels, it's tough chewing on a dry bagel without anything to put on it! Best, Paul Z. More

exception everytime anytime I come in, the work's done quickly and professionally, and any unforeseen issues are always described carefully and options explored before wo anytime I come in, the work's done quickly and professionally, and any unforeseen issues are always described carefully and options explored before work commences (whether warrantied, or not); the service is always first-rate; it'd be nice if nothing ever failed, but work done when it does is alway right the first time...highly recommended... More

Another fabulous experience! Ryan went above and beyond when I had a flat and rolled into MINI only an hour before closing. He took care of everything and I was on my way in no t Ryan went above and beyond when I had a flat and rolled into MINI only an hour before closing. He took care of everything and I was on my way in no time. I love MINI Ramsey, they are always the perfect combination of professional and friendly and I trust absolutely everything they do and recommend for my MINI. Thank you again Ryan! Love you guys! More