MINI of Ramsey - Service Center

not impressive The service department was helpful, but the information provided was not completely accurate. We had several conversations to schedule the appointmen The service department was helpful, but the information provided was not completely accurate. We had several conversations to schedule the appointment and service work. Service repairs were complete. More

Convertible top recall Nick and Ryan are very friendly and great to work with. Loaner car was arranged and everything went according to plan. Was kept well informed of time Nick and Ryan are very friendly and great to work with. Loaner car was arranged and everything went according to plan. Was kept well informed of time frame More

Turbo charger replacement My mini was diagnosed and repaired when they said it would be. The whole transaction was handled very professionally. I have never had a problem wit My mini was diagnosed and repaired when they said it would be. The whole transaction was handled very professionally. I have never had a problem with the service department when they have checked out my car for service. More

Amazing Everyone is super friendly. From explaining what was wrong with my car to lending the loaner. The service was awesome. Joe was very understanding and Everyone is super friendly. From explaining what was wrong with my car to lending the loaner. The service was awesome. Joe was very understanding and went out of his way to ensure I was satisfied with the service. More

Unfortunate delays I’ve always had good experiences with Mini service. This time however, there were a few glitches along the way. To start they had no Mini brand loaner I’ve always had good experiences with Mini service. This time however, there were a few glitches along the way. To start they had no Mini brand loaner, no biggie, they still provided me with a loaner from Enterprise, albeit a mini van the size of the Titatnic, lol! they lost the work orders for my car, so this put the repairs a day behind. I needed a new passenger headlight due to a deer altercation, and they mistakenly ordered the the wrong one. I was kept informed of the progress throughout the week and Mini service apologized profusely, but just not the usual experience I have come to expect over the years from Mini. More

New car Love my new Countryman S ALL 4 ...... on my second Mini and in love with the new updates and options.... painless transition and great helpful staff! Love my new Countryman S ALL 4 ...... on my second Mini and in love with the new updates and options.... painless transition and great helpful staff! Thank you!!! More

Radio outage Radio was fine since they are thorough they found a recall and light out. Good checking the diagnostics finding things I didn’t know were wrong Radio was fine since they are thorough they found a recall and light out. Good checking the diagnostics finding things I didn’t know were wrong More

Very happy with my recent service I am the proud owner of a 2012 MINI Goodwood Edition. This car is very special to me and is not my daily driver...It never sees rain. When I received I am the proud owner of a 2012 MINI Goodwood Edition. This car is very special to me and is not my daily driver...It never sees rain. When I received an alert from Mini of Ramsey that I needed an annual service, I scheduled an appointment with Ryan Patti. Ryan made the scheduling process very easy. I was very surprised at how quickly the service was done. When I arrived to pick up my car, I was very pleased with the great care Ryan Patti took of my Mini Goodwood. He had protected the Rolls Royce leather seats with plastic covers and used paper to cover the carpets. The exterior looked spotless. I will definitely use Mini of Ramsey again, and I also will request Ryan Patti as my service adviser. Very happy with everything! More

my customer service experience. always great customer service.Ryan Patti was so helpful with explaining what needed to be fixed and followed up with calls to my home with updates .I always great customer service.Ryan Patti was so helpful with explaining what needed to be fixed and followed up with calls to my home with updates .I was even given a loaner car until my mini was ready..Kudos to your staff for the excellent service. More

NICK is the absolute best My service rep is the best there is. Nick Falvo always understands what is needed and ensures that my car is taken care of completely. He keeps me u My service rep is the best there is. Nick Falvo always understands what is needed and ensures that my car is taken care of completely. He keeps me updated on the process and informs me of any needed changes. More