MINI of Ramsey - Service Center

Pleasant and quick Ryan Patti greeted me with a smile, took care of everything effortlessly and had me out of there very quickly ...with a clean car, to boot! Ryan Patti greeted me with a smile, took care of everything effortlessly and had me out of there very quickly ...with a clean car, to boot! More

Unscheduled repair resulting from a pot hole incident I hit a pot hole flattening my right front tire and damaging rim. Mini towed the car to the dealer ship without an appointment and they worked it in a I hit a pot hole flattening my right front tire and damaging rim. Mini towed the car to the dealer ship without an appointment and they worked it in addressed the repairs quickly. They kept me well informed throughout and did a nice job. More

Incredible Service I always come here to have my car serviced but when I got into a car accident, I felt that my service provider went above and beyond to accommodate me I always come here to have my car serviced but when I got into a car accident, I felt that my service provider went above and beyond to accommodate me. He provided updates, always answered my questions promptly and took car of all the paperwork. More

Emergency blowout I was on Rt 17 headed south when I hit a 4" pothole, blowing out the tire. It was Saturday at 1pm. Fortunately, I have run-flats and I was within a I was on Rt 17 headed south when I hit a 4" pothole, blowing out the tire. It was Saturday at 1pm. Fortunately, I have run-flats and I was within a few miles of Ramsey Mini. I limped in. Nick was able to get me in without an appointment and I was back on the road within an hour or so. More

Nick was very helpful I had to pay $96.00 for tire rotation. Having purchased a full warranty package at time of lease, I cannot understand why that was not included. I had to pay $96.00 for tire rotation. Having purchased a full warranty package at time of lease, I cannot understand why that was not included. More

Service Brought my mini in for tire service. Nick let me know there was a recall on the convertible top mechanism and I was close to an oil change so added t Brought my mini in for tire service. Nick let me know there was a recall on the convertible top mechanism and I was close to an oil change so added those items on to the tire replacement. Everything went well, liked the complimentary car wash. I was there on a Saturday morning which I knew would be a busy time and I wasn't wrong. Next time I'll try for a weekday to reduce waiting time. More

AMAZING EXPERIENCE AS ALWAYS!!! I always ENJOY my experience when I come to this location. The staff is very hospitable and knowledgeable. Joe was very welcoming, answered all my que I always ENJOY my experience when I come to this location. The staff is very hospitable and knowledgeable. Joe was very welcoming, answered all my questions, and provided me information on what my next steps will look like when I have paid off my John Cooper in the next two months. Joe, went on to take my information to give to his manager to assist me with extended warranties. I appreciate seeing the same talent there after 5 years- it goes to show the manager's dedication to keeping their employees happy. I am so happy Bob, Ryan, and Ruby are still there. They have both been with me on my "enter ride" in my Cooper journey. More

text book customer service For me courteous, factual, timely customer service is every bit as important as the product service purchased. Ramsey Mini gets highest marks in both For me courteous, factual, timely customer service is every bit as important as the product service purchased. Ramsey Mini gets highest marks in both categories. More

Service Nick got me in and out quickly and answered all my questions. He also helped me out with issues connecting my phone and retrieving music. Nick got me in and out quickly and answered all my questions. He also helped me out with issues connecting my phone and retrieving music. More