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2,047 Reviews of MINI of Ramsey - Service Center
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March 29, 2018
My experience was pleasent The guys at Mini were great communicators. I was given a number to call with any questions that went directly to my tech. He texted me every step of t The guys at Mini were great communicators. I was given a number to call with any questions that went directly to my tech. He texted me every step of the way and let me know when the car was done. When I arrived the drop off of the loaner car was easy and my car was ready and waiting for an easy exit. More
by JAMES.MULCAHY
Verified CustomerEmployees Worked With
Nick Falvo
March 29, 2018
Just a great customer service experience These guys have it down to a science. Just fantastic service. Communication in the way that you want (email, phone, SMS). Regular updates on status These guys have it down to a science. Just fantastic service. Communication in the way that you want (email, phone, SMS). Regular updates on status. Detailed explanation of any issues. Just a fantastic experience every time. More
by edbrolin
Employees Worked With
Nick Falvo
March 29, 2018
AMAZING SALES AND SERVICE STAFF!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Ruby was amazing with my purchase experience and I have had minor issues with my vehicle, but Joe Frasco my service advisor was on top of everything. Ruby was amazing with my purchase experience and I have had minor issues with my vehicle, but Joe Frasco my service advisor was on top of everything. TEN STAR RATING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More
by OMANCHA0
Employees Worked With
March 28, 2018
It took about 1.5 hours for an oil change. Anywhere else, an oil change would take 10 minutes (after a 15-20 min wait). Here I waited 90 minutes even though I had made an appointment days in ad Anywhere else, an oil change would take 10 minutes (after a 15-20 min wait). Here I waited 90 minutes even though I had made an appointment days in advanced. If it wasn't complementary, I'd never bother. More
by Person12345
Employees Worked With
Nick Falvo
March 28, 2018
Screen Repair Service was organized by Ryan Patti and he was extremely professional and did an a great job communicating with me overall step by step. My loaner pr Service was organized by Ryan Patti and he was extremely professional and did an a great job communicating with me overall step by step. My loaner process was a breeze!. I’m always greeted in a very warm and friendly manner and makes me feel welcome every visit; from the receptionists to the service advisers, to the sales advisers- I truly enjoy the experience. #teamramsey More
by DMKHALAF85
March 28, 2018
Prestige Everytime I go to Prestige, from the finest detail, my concerns are noted and recorded for proper addressing. It's always a pleasure to go there. The Everytime I go to Prestige, from the finest detail, my concerns are noted and recorded for proper addressing. It's always a pleasure to go there. The staff is great and the energy is upbeat. Mind you I'm from Queens, NY. This dealership, will for as long as I have my mini, will be my designated service center! More
by type2vtec
Employees Worked With
Nick Falvo
March 28, 2018
The service advisers take pride with their work. Nick my service advisor had told me had informed me my car would need brakes in 2,000 miles and did not pressure me in doing it then. I returned 2,000 Nick my service advisor had told me had informed me my car would need brakes in 2,000 miles and did not pressure me in doing it then. I returned 2,000 miles later and gave me great service and a loaner while the work was being done. Ryan the other service adviser took time to talk to my niece about having a used Mini checked before buying and gave her a card to call him for any questions before buying. Great crew. More
by spencej10
Employees Worked With
Nick Falvo, Ryan Patti
March 28, 2018
Why I gave only 2 stars this time Had my windshield replaced, I feel the charge was r horbatent, will never have them do it again. After replacing the windshield they did not clean it Had my windshield replaced, I feel the charge was r horbatent, will never have them do it again. After replacing the windshield they did not clean it, left fingerprints and dust on the inside. This is the first time i was totally dissatisfied. More
by MARGARET.KISS7
Employees Worked With
Ryan Patti
March 28, 2018
Oil Change gone bad Went for a standard oil change, on way home oil filter came loose causing oil to come out of car, getting oil all over under carriage and engine compa Went for a standard oil change, on way home oil filter came loose causing oil to come out of car, getting oil all over under carriage and engine compartment. Dealer towed car back to service shop, fixed oil filter problem, totally power washed car to remove all oil from car. Kept car to make sure there were no problems with engine, and to this point all seems well. I chalked this up as a accident, which can happen to anyone and I thank Nick in service for taking care of the situation. More
by SPS2957
Employees Worked With
Nick Falvo
March 28, 2018
Excelent service with top service advisors Highly recommend. Very friendly, courteous and knowledgeable staff. Respectful of my time concerns and needd. Solved my problem promptly. Keep up the Highly recommend. Very friendly, courteous and knowledgeable staff. Respectful of my time concerns and needd. Solved my problem promptly. Keep up the good work there. More
by MIGUEL.KYCHENTHAL
Employees Worked With
Nick Falvo, Ryan Patti
