MINI of Ramsey - Service Center

Only Half of the Services I Requested Were Completed I made an appointment for an oil change, an estimate for a scratch on my passenger-side door and a car wash. The oil change was done however I returne I made an appointment for an oil change, an estimate for a scratch on my passenger-side door and a car wash. The oil change was done however I returned hours later to find out the dealership does not handle body work so I would have to contact a local body shop. That was the primary reason for my visit and after being reassured it could be taken care of on-site, it was not. Also my car was cleaned but there were water marks all over the car. I understand it is a complimentary service but I was not happy with the outcome. Normally I have exceptional experiences at this dealership however this time made me rethink if I should return. More

Not perfect but close. I set up an appointment about a week ahead of time. I also requested a loaner. When I arrived, I was informed that due to a change of ownership, no I set up an appointment about a week ahead of time. I also requested a loaner. When I arrived, I was informed that due to a change of ownership, no loaners were available. Joe and Jeff were understanding that I had traveled an hour and a half to their dealership. Instead of a Mini loaner, they rented me a car from Enterprise. I was glad I didn't need to reschedule my appointment and appreciate their initiative. I also the many updates I received from my service advisor, Joe Frasco. More

Runaround People like Nicholas are saving your xxx! If I find another mechanic certified, I will never come back to prestige mini to service my mini. Each ti People like Nicholas are saving your xxx! If I find another mechanic certified, I will never come back to prestige mini to service my mini. Each time I feel like I'm being ripped off. More

Tire Service Quality service. That's how it's done folks. Came in for servicing on my tires. In & out. Can drop in anytime for a quick service like a tire pres Quality service. That's how it's done folks. Came in for servicing on my tires. In & out. Can drop in anytime for a quick service like a tire pressure check. Awesome. More

Car repair Very good and friendly invierment my service advisor was very good and helpful did very good job on repair fast service and explain everything I’m ve Very good and friendly invierment my service advisor was very good and helpful did very good job on repair fast service and explain everything I’m very happy More

Service Service advisor was very helpful with syncing my phone and explaining the service being done to the car. I was Unhappy with the tech who tried to sel Service advisor was very helpful with syncing my phone and explaining the service being done to the car. I was Unhappy with the tech who tried to sell me a new tire because my tire had an indentation in it. More

My experience was pleasent The guys at Mini were great communicators. I was given a number to call with any questions that went directly to my tech. He texted me every step of t The guys at Mini were great communicators. I was given a number to call with any questions that went directly to my tech. He texted me every step of the way and let me know when the car was done. When I arrived the drop off of the loaner car was easy and my car was ready and waiting for an easy exit. More

Knowledgeable and fair Nick was a very accommodating service advisor. Technicians all know what they're doing. Our Mini Cooper S gets the best attention at this dealership Nick was a very accommodating service advisor. Technicians all know what they're doing. Our Mini Cooper S gets the best attention at this dealership. More

⭐️⭐️⭐️⭐️⭐️ I feel like the people I dealt with were knowledgeable, respectful, and down to earth which made my time there very relaxed and easy. I am going to br I feel like the people I dealt with were knowledgeable, respectful, and down to earth which made my time there very relaxed and easy. I am going to bring my car back for more service and refer this dealership to other Mini drivers. My time in the showroom makes me want a new Mini!!! It’s a beautiful place. Thank you. More

Just a great customer service experience These guys have it down to a science. Just fantastic service. Communication in the way that you want (email, phone, SMS). Regular updates on status These guys have it down to a science. Just fantastic service. Communication in the way that you want (email, phone, SMS). Regular updates on status. Detailed explanation of any issues. Just a fantastic experience every time. More