MINI of San Antonio

Great Dealership Excellent Customer Service We purchased our Mini about three months and we’ve have been extremely happy with our Countryman. My wife has always loved the style of the Mini; and We purchased our Mini about three months and we’ve have been extremely happy with our Countryman. My wife has always loved the style of the Mini; and with hesitation from myself, she convinced me to walk through the dealership while we were in the area. We were immediately greeted by Sarah Kitchen who was very friendly and knowledgeable about the vehicle and different options available. After going back and forth with my wife we decided to pull the trigger on a white Countryman S. I was very surprised with how fun the vehicle is to drive. One thing I love about the dealership is that it offers free carwashes anytime you are in the area which is great! But, in my opinion the best part of the experience was the customer service we received from Sarah. She thoroughly showed the ins and outs of the vehicle and didn’t complain once when she had to move probably like 10 cars out of the way to bring us the vehicle with the options we wanted. Furthermore, we traded in a vehicle and have been waiting for the title of that vehicle from Maryland, and I had several inquiries throughout the process. Throughout these 3 months (Yes, Maryland is that SLOW) Sarah has graciously answered all my questions promptly and professionally. If you’re considering a Mini, Sarah is GREAT to work with! Sincerely, Mini is FUN to DRIVE More

Worst Service ever My car has been here for 3 weeks, and not once have I received an update or a call, to tell me once what was the plan of action.I have called many day My car has been here for 3 weeks, and not once have I received an update or a call, to tell me once what was the plan of action.I have called many days leaving voice mails and still have not gotten a return call except from Allie Cook to see if any action has been done. Aside from Allie this dealership is the least customer service oriented that I have every seen and been a part of as a customer. More

Fabulous! I just purchased my second Mini in two years. Rob Silva has made each experience painless. I tell him what I want and he makes it happen. Everyone at I just purchased my second Mini in two years. Rob Silva has made each experience painless. I tell him what I want and he makes it happen. Everyone at Mini of SA is always ready to help, whether it be basic maintenance or getting a tire replaced (invest in the run flat tire warranty). My best friend has also purchased two Minis from Rob Silva. Again, he makes the process painless. I've never enjoyed the entire car-buying process until I bought my Mini. More

Best car-buying and owning experience ever!!! I have bought and owned many cars, but I have never had such an amazing experience! From Sarah Kitchen, my motoring advisor to Jeff Wallace, the Sale I have bought and owned many cars, but I have never had such an amazing experience! From Sarah Kitchen, my motoring advisor to Jeff Wallace, the Sales Manager, the whole team made me feel at home and I knew I was making the right decision to buy a MINI. Sarah was not phased at doing my test drives with the top down in the middle of December. When I decided to custom-order my MINI, Jeff made it happen much more quickly than I had expected. The service after the purchase has been great and they have given me personalized attention. I have never had a sales person or sales manager who kept in touch with me after the sale, but both Sarah and Jeff have been there to answer my questions and any concerns I may have. When I got seriously ill, they even offered to pick up my car for servicing. Top-notch service. I cannot recommend them highly enough. You won't be disappointed! I cannot imagine buying my next car from anyone else!!! More

My hometown family I've had my mini for almost 3 years now and I do a lot of cross country trips (mainly from San Antonio to Chicago). Everyone who works at this Mini de I've had my mini for almost 3 years now and I do a lot of cross country trips (mainly from San Antonio to Chicago). Everyone who works at this Mini dealership will treat you like family and help you out when something comes up. Never fails, I have had a handful of problems with the Chicago dealerships and would hold off any possible work or do a rechecks once I get back to San Antonio. I did a special last minute order for snow sleeves in January for my tires because we have been getting hit with a lot of snow and ice in Chicago recently. Jeff Wallace was a little worried on how many sleeves would come in a pack, so he double ordered and did a special request for quick shipping before I started driving back. My stuff came in on time and ready for the snow. Also, had a roof rack and luggage pod installed a year or two before that. I asked the guys if they would mine to show me how to mount, dismount, and care for the pod and racks inside the garage, which they were more than happy to do. Also..I am super happy they do inspections on your cars before they take them in for work because once I took my mini in for some work in Chicago. Well, they broke one of my chrome hood decals and wanted to charge me ($300+) to fix something I didn't break. I called Mr. Wallace to ask him for help and said to not worry if they don't fix it, we will take care of you. Out of pure luck, I got a new chrome piece and a free install with the Chicago dealer... The San Antonio guys also warn me when I get new road dings on the hood or pointed out my windshield had a crack, which I would have never noticed. Whenever, something happens to my mini, Jeff Wallace is my go-to person for engine, tires, whatever you name it questions and he always gives me over the top patience and advise on what needs to get done. Besides Jeff, the rest of the crew (Ricky, John, and Ben) always make me feel welcome and ask how my family or school is going. 5 stars isn't enough for their service, work, and happiness just working with Minis and their new and returning owners. Hands down, the best dealership I have ever seen or been with. My mom owns a Cadillac and the Mini crew puts her dealership to shame, big time! I would recommend doing work these guys in a heart beat! More

Service beyond my expectation I ordered a Mini from Jeff Wallace. Jeff was extremely thorough and patient as ordered unique Mini with many bespoke options. Jeff kept me informed of I ordered a Mini from Jeff Wallace. Jeff was extremely thorough and patient as ordered unique Mini with many bespoke options. Jeff kept me informed of the status of the car as it progressed down the assembly line. When the Mini arrived, Jeff brought the car to my location and did an excellent job of explaining the Minis features. My Mini even talked to me!! Jeff has followed up with me periodically and even set my service visits. He has always met me with a big smile and welcomes me back to his dealership! Thanks Jeff for service above and beyond! More

Great deal on a new Mini Paceman Jeff was great at building a lease that was in our budget and had the options we wanted. We will be back to get the new Mini Cooper works from Jeff wh Jeff was great at building a lease that was in our budget and had the options we wanted. We will be back to get the new Mini Cooper works from Jeff when it when it comes out. More

Recent service and repair . We recently took our countryman in for some service issues. Tony is our service advisor. When we took it in , he was not available. We decided to tal We recently took our countryman in for some service issues. Tony is our service advisor. When we took it in , he was not available. We decided to talk to Jeff (sales manager) to get some help. He got us in right away . He had Tony get back in touch with us. Our car was in for a brake check , and minor mud flap replacement. While in the shop they found an oil leak. They took care of all of our issues right away . After picking our car up, I asked Jeff for some advice about tinting the front window of our car. He got in touch with the tech, and set my appointment up for me . He is always helpful with whatever needs we have whether it be service or sales. More

Sales Benjamin provides excellent service every time I have the opportunity to bring my car in for check ups or for general maintenance! He is excellent! Benjamin provides excellent service every time I have the opportunity to bring my car in for check ups or for general maintenance! He is excellent! More

Great Sales and Service Experience I have purchased 2 new Mini Coopers in the last couple of years. I bought one for myself and then later bought one for my granddaughter. The sales e I have purchased 2 new Mini Coopers in the last couple of years. I bought one for myself and then later bought one for my granddaughter. The sales experience I received each time was absolutely excellent. I dealt directly with Jeff Wallace each time and he went out of his way to carefully explain all aspects of the sale. Each time when we had reached a decision on the car we wanted and agreed to a price, Jeff personally escorted us to the finance department and made sure we were comfortable proceeding with that part of the process. After the financing was completed, Jeff took us out to the car each time and went over all aspects of the car and made sure we understood how everything worked. As great as the sales experience was, the Service experience was equally as good. I am sure that using Jeff as our initial point of contact for the service was a plus but everyone in the service department was great to deal with. Each time they have done the requested work and have checked to see if any other work was due. They always advised us of the next service and when it would be due. For anyone that wants a great deal on a Mini and a pleasant buying experience to contact Jeff or anyone on his staff at Mini of San Antonio. More