MINI of San Antonio

Misleading information, poor customer service Mini of San Antonio mislead me on the type of deal that I was selecting. I came in to LEASE a new 2012 Mini Cooper Hardtop taking advantage of a deal Mini of San Antonio mislead me on the type of deal that I was selecting. I came in to LEASE a new 2012 Mini Cooper Hardtop taking advantage of a deal that was posted online. Throughout the deal, the work lease was used consistently to explain my selection. As I find out now, they used their "Owners Choice" program to complete my deal. This program has similar terms of a lease, but it is a retail financing program. I was very upset to learn that the sales associate and financial associates never clarified this during the deal. I realize, I should do as much research as possible, but I also rely on people to be honest and fair. When I called in to discuss this, my questions were completely dismissed and I was promised a follow-up call with the sales manager, but never received one. When I called back (over a month later) to speak with the sales manager, he was not willing to make any amends regarding the problem. More

The service rep was attentive and professional. He insured I understood what was to be done and went over the results at the completion of service. insured I understood what was to be done and went over the results at the completion of service. More

Great dealership Jeff makes every one excited about MINI. Rickey is great salesman no pressure /very friendly and eager to show the product - we have purchased 5 MINI's from him All the staff is friend and Rickey is great salesman no pressure /very friendly and eager to show the product - we have purchased 5 MINI's from him All the staff is friend and helpful Service department (Benjamin and John) are outstanding they always find a way to work you in on busy day and get your service done More

Bought mini in Austin due to the attitude and negative service in San Antonio. The same type of service and attitude each time I try SA dealer. Austin treats you like a customer and family here they do no service in San Antonio. The same type of service and attitude each time I try SA dealer. Austin treats you like a customer and family here they do not care and seemed bothered. I will trade my mini in for some other type of vehicle since the service and customer service sucks. More

It was my daughter's 16th birthday and I wanted to surprise her with a new 2009 Mini Cooper. Our salesman (Alex) was great, he personally went out of his way to help me surprise my daughter by bringin surprise her with a new 2009 Mini Cooper. Our salesman (Alex) was great, he personally went out of his way to help me surprise my daughter by bringing her new Mini to our favorite restaurant with a big bow on the top of the car. This is where the positive experience ends! The first time my daughter had to bring her car in for her first free service they tried to talk her into buying a special oil additive; not trusting this, she called me and I told her definitely not! This happened numerous times when she would bring her car in for the free service. Once they even tried to charge her for new windshield wipers and when she stated that this was covered under the free warranty, they stated to her, "those are for the standard wipers, these are the ultimate wipers"! Well I'm glad my daughter listened to me over the years, because she laughed and told them, "I don't think so"! Another thing, the service department would always say they would call her when the car was ready to be picked up, but they would never call; she would always have to call them. Then when the car's warranty finally ran out the "brake service" light came on. My daughter called and made an appointment to have a complete diagnostic check done. She brought the car into service and talked to Benjamin. She instructed him not to make any repairs until they called her first. Well, of course they never called her and when she called them they said the car wouldn't be ready until 6:00 PM. When she arrived they told her all the problems with the car and that it was going to cost about $1800 to have everything fixed. They then asked her for authorization to make the repairs. She informed them that she didn't have that kind of money right now and didn't want to put it on a credit card; so she said she would bring the car back at a later date. Well she finally saved the money, made an appointment, and brought her Mini back to the dealer; again they (Benjamin) said he would call her when it was finished. After 5 hours, my daughter called and they said they didn't have the parts for the brake job! I couldn't believe it, a BMW/Mini dealer didn't have the parts for a simple brake job! On top of that, they never called her and told her this. It took 5 hours of the car sitting there at the dealership and then my daughter had to call them! She decided enough was enough; she took the car to "Brake Check" who had the parts and did the brake job in a little under 2 hours. I would not recommend this BMW/Mini dealer to anyone; especially the service department. However, is it worth it to have a pleasant sales experience and then find out that your service experiences will always be a nightmare! More