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MINI of St Louis

Maplewood, MO

5.0
1,586 Reviews
Iconic styling, go-cart handling, huge amounts of customization, and premium features all in a MINI package! MINI also offers great safety ratings, excellent economy, and a premium experience. Autohaus BMW proudly earned the MINI franchise in 2001. The MINI is an automotive ICON and we are honored to be a part of the rich MINI heritage. In an industry trending toward multi-dealer conglomerates this dealership is still family owned and operated. Let us show you why people love their MINI and MINI of St. Louis!
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40 Sunnen Dr

Maplewood, MO

63143

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Showing 1,586 reviews

March 26, 2017

Great buying experience Came in because my previous car had died shortly before I was going on a long road trip. Salespeople were friendly and knowledgeable. Overall, a rea More

by kmoore321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Harada
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2017

Would you do it I was told by our salesman Bill Harada that the only way his manager, Neil Westfall, would agree to a price was for us to give Bill a 5 Star Rating on More

by not happy
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Bill Harada
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil Westfall
Apr 13, 2017 -

MINI of St Louis responded

I apologize for the impression that you were given based on this review. Our policy is not to intimidate or cajole customers into providing top reviews as a prerequisite of doing business with us. We work very hard to provide superior service to customers and appreciate it when they VOLUNTARILY share their experiences on-line. We have earned the award for being the DealerRater top MINI dealer in the nation for the last three years running based on our customer satisfaction ratings with almost 600 reviews. Our people are trained to respectfully ask for a review if the customer indicates they were impressed by the service they received. Again, I am sorry that we did not effectively communicate this point to you. Please call me at 314-880-8411 if there is anything I can do to make up for your inconvenience and frustration with us. Kevin Dwyer General Manager

March 22, 2017

Customer for LIFE! Dan and Todd at Mini of St. Louis went to bat for me when my HP Fuel Pump failed. Mini covered the replacement 100%. This just made me the happiest M More

by LALindauer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Feuerhaken, Dan Wirick
March 21, 2017

Disrespectful This dealership sold a preowned vehicle to us one weak ago and seemed genuinely great, but low and behold I called to ask a question this week and the More

by Convertible owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Hall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil Westfall
Mar 31, 2017 -

MINI of St Louis responded

“Convertible owner” DealerRater review response- I was sorry to hear that we did not deliver the superior customer service we are known for to you. Although you did not experience it, we have received the DealerRater top dealer award for MINI dealers nationwide for the last three years running. This award is based on customer satisfaction as shown by on-line reviews. We take customer satisfaction very seriously and take pride in treating our customers with integrity & transparency in all our interactions. Based on your review, we delivered this experience initially but failed with our follow-up. I apologize for the level of service we provided and would like to talk to you to see if there is something we can do to regain your confidence. My direct line is 314-880-8411. I have talked to Sam and Neil and given guidance on how your situation should have been handled. Neil tells me he has contacted you and also apologized. Please know that your experience is not indicative of how our dealerships normally operate. Again, I am sorry we did not meet your expectations. Best Regards, Kevin Dwyer, General Manager

March 20, 2017

Buying A SUV Our experience with Mark and Tina at Mini was beyond awesome. They made it trouble free compared to the other dealerships we went to. Thank you so mu More

by caligirl.cj71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Logue, Mark Conn
March 18, 2017

Got my dream car! Kate and Neil were both great to work with. Kate was very knowledgeable about the car and was very pleasant. I felt no high pressure when purchasing t More

by AP (Springfield, MO)
Friendliness
Recommend Dealer
Yes
Employees Worked With
Neil Westfall, Kate Bryan
March 18, 2017

Best Experience Ever! I hate shopping for cars! I always feel like I am being taken advantage of no matter what deal is finally made. HOWEVER, with this particular dealer More

by vpilcher
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Harada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina Logue
March 15, 2017

GREAT SERVICE I have received great service from Dan Wirick & the Mini Serv Dept. They recently repaired a Mini for me & I was in and out in 24 hours. Profession More

by MARTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Joseph, Rick D., Dan Wirick
March 15, 2017

this was my best car buying experience from start to finish I have bought a lot of cars but my experience at Mini of St. Louis was the best ever. The showroom is clean and comfortable with food and beverages av More

by jway826
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina Logue
March 11, 2017

2017 Clubman The purchase process was completely different than the high-pressure techniques used by other dealers. My salesman was Dustin Summers. His only inte More

by Cyclist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Summers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil Westfall, Tina Logue
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