MINI of St Louis

Great as always! As always I received the best service on my MINI in the service department. They are always helpful on explaining what is needed to be done at this ti As always I received the best service on my MINI in the service department. They are always helpful on explaining what is needed to be done at this time and finished when promised. I love my MINI. Thank you for being there for me. More

Fantastic Help / Fantastic People I assisted my significant other, Barbara, in the transaction where she traded in her 2007 MINI Cooper and leased a new MINI Cooper. She thought she w I assisted my significant other, Barbara, in the transaction where she traded in her 2007 MINI Cooper and leased a new MINI Cooper. She thought she was interested in a Clubman, but Neil Westfall, the sales manager, alerted us that it would be a totally different feel from the sports car/small car feel of driving a MINI Cooper. He was 100% correct, and together with our salesman, Sam Hall, turned us on to a car Barbara loves. When concerns arose with some of the language in the lease, Tina Logue, the finance manager, was terrific in working with us and Barbara's insurance company in working out the problems to our satisfaction. Finally, Sam spent almost an hour and did an incredible job of going through all of the wonderful yet somewhat complicated features of Barbara's new car. In summary, I will just say that each of these three individuals lived up to the excellent reputation of this dealership, as well as the great service we have gotten from the service department in past years. More

Outstanding service from everyone involved The people we dealt with Sam, Tina and Nealwere professional and extremely helpful in our search for a mini. I have stayed with mini for almost 10 yea The people we dealt with Sam, Tina and Nealwere professional and extremely helpful in our search for a mini. I have stayed with mini for almost 10 years because of the quality and the service I have received. More

love St Louis Mini It's another mini for me! Could not be happier with the service and after sales experience that I have received from Neil, Dustin and Tina! Between It's another mini for me! Could not be happier with the service and after sales experience that I have received from Neil, Dustin and Tina! Between the three, there was no question left unanswered, and the time that they took with me personally was exceptional. They explained all the new features on my new 2017 Mini, and there have been some changes! The car is a blast to drive! Although I live in Kentucky, I still travel to St. Louis for all my Mini needs, service and sales. I have tried other mini dealers and service departments, but I always end up going back to St. Louis. The team there is tried and true and there are never any ugly surprises. More

Is there a SIX-star rating available? Mini of St. Louis is just that!! The attention to service begins with people like Mary answering the phone and then continues with Rick or David in th Mini of St. Louis is just that!! The attention to service begins with people like Mary answering the phone and then continues with Rick or David in the Service Dept., the technicians working on your car, Carrie in billing to Aaron and Derek who wash, vacuum, and bring your car out to you when finished! And while your car is being serviced, help yourself to some healthy snacks in the guise of fresh fruit (Yes! I really DO mean healthy!) and complimentary beverages and WI-FI! Check out the new models and don't be surprised if Neil Westfall, Mark, or Karen greet you and ask if you can be helped or... take home a new one! (Smooooooth, Neil!) All these just makes you want to come back... which I will be doing in a few weeks for new brakes and other service. Many thanks, Kevin and "Gary" More

Mini Cooper of St. Louis Shopping Experience Dustin Summers and Tina Logue are very astute and knowledgeable of Mini of St. Louis products and services. Dustin and Tina offered a second date with Dustin Summers and Tina Logue are very astute and knowledgeable of Mini of St. Louis products and services. Dustin and Tina offered a second date with Mini of St. Louis. Dustin went over again the custom made specifications of my recent purchase of a Mini Cooper Clubman. Tina explained again in greater detail about covered and extended service maintenance and mechanical warranties to enable me to make a smart business decision to purchase both for my Mini Clubman. Neil Westfall was very sympathetic, compassionate in helping me make the transition from my Kia Sportage to to Mini Cooper Clubman. Neil understood my circumstances quite extensively under which I purchased my Kia Sportage after my late husband's death nearly 3 years ago and my need for a suitable utility vehicle to accommodate my King Charles Spaniel medical needs. Many thanks to the staff of Mini Cooper at St. Louis. More

Exceeded expectations considerably! & it's not my 1st rodeo! Neil Westfall and Dustin Summers provided exceptional customer service. They were honest and fair in all our exchanges, and did exactly what they said Neil Westfall and Dustin Summers provided exceptional customer service. They were honest and fair in all our exchanges, and did exactly what they said they would - which included picking me up at the airport to close the deal! The car was exactly as promised, and they had a technician remove the tiny spot of tree sap that I spotted - without any resistance or complaint. As I'm much closer to retirement than college, I've dealt with more than a few car dealers and can say that MINI of St. Louis is the only one that I can recommend without any reservation whatsoever. And on my employee ratings, the only reason that I gave 4 stars to Mark Conn (who filled in for Finance) was that I couldn't give Dustin and Neil 6 stars! More

Fast, friendly and very professional I worked with Kate in the pre owned sales department and she took care of me every step of the way. She was very knowledgeable on the vehicle that I w I worked with Kate in the pre owned sales department and she took care of me every step of the way. She was very knowledgeable on the vehicle that I was purchasing and helpful with the entire process of making it happen as smooth as possible. It was the most simple vehicle purchase I have ever had to make. I will be returning. More

Very patient and knowledgeable staff! Bill Harada made the car buying experience very easy. He was very patient and answered all of my questions. A great customer service experience! Tina Bill Harada made the car buying experience very easy. He was very patient and answered all of my questions. A great customer service experience! Tina Logue in the finance department was also great! More

Sam Hall was terrific! My husband and I met Sam on Saturday and he helped us pick the car that is perfect for us. He has an amazing knowledge of cars in general but specif My husband and I met Sam on Saturday and he helped us pick the car that is perfect for us. He has an amazing knowledge of cars in general but specifically the MINI. We went in not sure which model we wanted and he helped us narrow it down to THE ONE. We are very satisfied with our new car and the whole MINI experience. Good, friendly people all around. More