MINI of St Louis - Service Center

Saved Me, Rita and Robert Moessmer We bought a used Mini from West County Volvo and were totally screwed. They told me to go to St. Louis Mini for a diagnostic, Mini told me to get my We bought a used Mini from West County Volvo and were totally screwed. They told me to go to St. Louis Mini for a diagnostic, Mini told me to get my money back. West County Volvo refused. It had a limited warranty and Todd Feuerhaken, and, forgive my misspelling, Dave Carries Dan Das, bailed me out. They went way beyond what was necessary to help me, they fought for every bit of warranty coverage. It was the first time I told a car service manager that I loved him. More

ABOVE AND BEYOND! Picked up a nail in left rear run-flat. Booked appointment with Dan Wirick, dropped my Mini off and was given a loaner. Got phone call that all was Picked up a nail in left rear run-flat. Booked appointment with Dan Wirick, dropped my Mini off and was given a loaner. Got phone call that all was good, returned loaner and headed for home. Checked TPM (Tire Pressure Monitor) on the way and left rear showed very low. Inflated it when I got home and called Dan. Brought it back the next morning and they couldn't detect any leak, including checking the valve stem. Todd Feuerhaken (Service Manager) asked me to drive it over the weekend and bring it back on Monday. Went to Costco Sunday, returned home and saw white paint and cracked reflector light at left rear corner (some idiot turned too tight trying to park and nicked my car. When I brought the car in for the tire check, I mentioned what had happened to Dan. Before I knew it, Dan was removing the white paint with a solvent and Todd was applying clear coat where one scratch had gone through to the paint. I had previously had my Mini ceramic coated. Todd gave me a container of clear coat to take to my detailer who is going to reapply ceramic coat. I am 74 and have previously owned 30 new cars. Out of 31 dealerships, Mini of St. Louis is so far above and beyond any service department I have used that second place isn't in sight. These guys are just outstanding ... and one of the biggest reasons I own a Mini. More

customer care Was in for service wondering around the showroom. Bill was very cordial and friendly. Not trying to sell me a car but very informative. This was at Was in for service wondering around the showroom. Bill was very cordial and friendly. Not trying to sell me a car but very informative. This was at 8:00am, did not expect sales people to be around. Would consider my next car from Bill. More

Top Notch Service! Dan is always a pleasure to work with. He makes it easy and seamless when we bring our cars in for service. I trust him and would highly recommend! Dan is always a pleasure to work with. He makes it easy and seamless when we bring our cars in for service. I trust him and would highly recommend! More

best magazine selection very professional and efficient. I feel as though my time is valuable. there is nothing like pulling in and you're greeted with familiarity. IF i h very professional and efficient. I feel as though my time is valuable. there is nothing like pulling in and you're greeted with familiarity. IF i have to wit for service completion, i can count on a diverse and interesting selection of racing material . More

Most excellent service I have been to many service centers over the years, but never one as thoroughly satisfying as Mini of St Louis. David Joseph, a service representativ I have been to many service centers over the years, but never one as thoroughly satisfying as Mini of St Louis. David Joseph, a service representative, made me feel welcome during my initial phone call for an appointment. He actually listened as I described the issues I was having with my 08 Mini. He explained how the technician would troubleshoot the issues. And in a phone call the next day, Dave provide a complete rundown of the work needed, and the cost. The facility is well maintained, and every associate I came in contact with was warm and welcoming. I highly recommend you take your Mini to them for service. And while you're there, take a look at the tremendous inventory of new and used cars! More

Thanks Mini for another wonderful experience Rick I am going to miss you. Sorry to hear your retiring I'm happy to know the rest of the team David and Cari for another wonderful experience Rick I am going to miss you. Sorry to hear your retiring I'm happy to know the rest of the team David and Cari will be here for me Thanks everyone for all you do to make the experience stress free. More

Best Service Ever I have use this dealer for service on three occasions and every time the service personnel are so helpful, they greet you with a smile and know how I have use this dealer for service on three occasions and every time the service personnel are so helpful, they greet you with a smile and know how to fix minis. I wish they were closer to my house . My wife and I would highly recommend this dealership More

good customer service Dave was friendly and courteous when dropping off and picking up my vehicle. He took the time to show me the bells and whistles on the loaner car befo Dave was friendly and courteous when dropping off and picking up my vehicle. He took the time to show me the bells and whistles on the loaner car before I drove it off. More

I love my mini service team! I tell everyone how great the service is at Mini. Rick and team makes bringing my car in a pleasure. Thanks Rick for always taking the time to expla I tell everyone how great the service is at Mini. Rick and team makes bringing my car in a pleasure. Thanks Rick for always taking the time to explain everything More