MINI of St Louis - Service Center

Exceptional Service Dept Received exceptional service, friendly staff, no pressure, in and out in a timely manner. Rick D was knowledgeable and answered all my questions. He Received exceptional service, friendly staff, no pressure, in and out in a timely manner. Rick D was knowledgeable and answered all my questions. He's a great guy. Returning customer and keep up the good work! More

Best experience ever This has got to be the best service center in town! Rick and Dave gave exceptional service and made me feel comfortable from the moment I came in. A This has got to be the best service center in town! Rick and Dave gave exceptional service and made me feel comfortable from the moment I came in. As a young woman who hates taking her car in for service due the intimidation factor, these two friendly gentleman made me feel welcomed and comfortable from the start. Great job guys!! More

Great Service Love working with this service staff. they get you in and out with positive results. They respect my time. thanks guys for the great service. Love working with this service staff. they get you in and out with positive results. They respect my time. thanks guys for the great service. More

Good Service Brought my vehicle in for some maintenance. When I arrived I was greeted by Dave Joseph. Dave was very friendly. Dave explained that he was with anoth Brought my vehicle in for some maintenance. When I arrived I was greeted by Dave Joseph. Dave was very friendly. Dave explained that he was with another customer and requested that Rick D help me. Rick was available and just as nice and very helpful. More

Not Happy I bought my mini clubman two years ago, it had less than 40000 miles on it. Within two months I took it back and it was the timing chain. They said t I bought my mini clubman two years ago, it had less than 40000 miles on it. Within two months I took it back and it was the timing chain. They said they replaced it. October of this year I take my Mini in due to an engine warning light on. I drive 3 hours to St Louis to have it serviced. They tell me it's valve gasket and fix that. At the same time they tell me water pump may be going bad, but it's not an emergency and if it goes warning will come on. I asked if it needed to be fixed then and he said I could wait again not an emergency. So I decide to wait. One month to the day water pump goes out, no warning light. I live 3 hours from nearest Mini dealer, so I take it to,local mechanic who services them. Over $1000 to repair everything and notes timing chain not good. I call Mini of St. Louis because very concerned how can both of these big ticket repairs be happening when they replaced both two years ago. Water pump was replaced in 2014 also. My daughter has put maybe 6000 miles on this car. Plus I wanted to,let them know how disappointed I was at their diagnosis in October, no emergency? My daughter could have been stranded on the side of the highway driving to her college due to the water pump.. The service manager was very abrupt with me and said the only way he would deal,with it was if it was at an authorized mini dealer. Again that's 3 hours for me with a mini I can't start up. I have tried calling back and left two voice messages with no return calls over the past couple of weeks. One call was made before I took the mini to my local mechanic, no return call. I am highly disappointed with the whole place! My advice is don't buy unless you live close to a dealer because you will be visiting a lot. More

Great as always! As always I received the best service on my MINI in the service department. They are always helpful on explaining what is needed to be done at this ti As always I received the best service on my MINI in the service department. They are always helpful on explaining what is needed to be done at this time and finished when promised. I love my MINI. Thank you for being there for me. More

Is there a SIX-star rating available? Mini of St. Louis is just that!! The attention to service begins with people like Mary answering the phone and then continues with Rick or David in th Mini of St. Louis is just that!! The attention to service begins with people like Mary answering the phone and then continues with Rick or David in the Service Dept., the technicians working on your car, Carrie in billing to Aaron and Derek who wash, vacuum, and bring your car out to you when finished! And while your car is being serviced, help yourself to some healthy snacks in the guise of fresh fruit (Yes! I really DO mean healthy!) and complimentary beverages and WI-FI! Check out the new models and don't be surprised if Neil Westfall, Mark, or Karen greet you and ask if you can be helped or... take home a new one! (Smooooooth, Neil!) All these just makes you want to come back... which I will be doing in a few weeks for new brakes and other service. Many thanks, Kevin and "Gary" More

Ready For The Rally Had to bring Molly in for a check up before the big rally this weekend. She passed with flying colors. new she would the boys at Mini always take goo Had to bring Molly in for a check up before the big rally this weekend. She passed with flying colors. new she would the boys at Mini always take good car of her. And she always sparkles when she leaves there. Todd, Rick, and Dave are the best, they make it so easy to come in. Fast Friendly service. Thanks Guys, and Gals. More

Seven and a half years of outstanding service I've just picked up our MINI convertible from a routine maintenance at MINI of St. Louis. We bought the car from them new in February of 2009. The s I've just picked up our MINI convertible from a routine maintenance at MINI of St. Louis. We bought the car from them new in February of 2009. The service was good then and it's somehow only gotten better. Todd the service manager and Dave and Rick the service advisors are extremely knowledgeable, always helpful and just good guys to talk with. Their mechanics are excellent; repairs have always been "once and done", I've never taken the car back to have work redone. And all of them never give up when symptoms are hard to figure out - they stay with it until they find the solution and you're satisfied. More

Love bringing my car here I gave a five star because I am never disappointed. The two men I worked with were very friendly and knew what they were talking about. Very Knowledge I gave a five star because I am never disappointed. The two men I worked with were very friendly and knew what they were talking about. Very Knowledgeable. I will always bring my car here. More