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MINI of Tempe
Tempe, AZ
165 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 165 reviews
June 20, 2020
Great service, was quick and thorough! Service Advisor Victor Tellez was professional, courteous, and took care of us (and our Cooper) in a timely manner. Victor Tellez was professional, courteous, and took care of us (and our Cooper) in a timely manner. More
by Olga
Employees Worked With
Victor Tellez
June 12, 2020
Service professional and completed as always. Service representative made sure all repairs were completed. Highly recommend Penske Mini Tempe above any Mini dealer out there. representative made sure all repairs were completed. Highly recommend Penske Mini Tempe above any Mini dealer out there. More
by Cdesert42
Employees Worked With
Victor Tellez
June 05, 2020
As always Effram & His team is super to work with, they do a awesome job taking care of our 2013 Cooper S Convertible, this is a no pressure Dealer. do a awesome job taking care of our 2013 Cooper S Convertible, this is a no pressure Dealer. More
by ppryor15
Employees Worked With
Effram, Service manger
April 14, 2020
I am so impressed with how they were able to accommodate elall my concerns! Especially Doug Odonell! Even though I had a pretty bad attitude after a lot of problems at the Emergency Department where I work elall my concerns! Especially Doug Odonell! Even though I had a pretty bad attitude after a lot of problems at the Emergency Department where I work Doug and his coworker placated me and worked with me. The next day they barely would let me apologize for my embarrassing behavior! So good! Thanks Doug!! More
by Wade
Employees Worked With
Derrick Carter, Doug O'Donnell
July 21, 2018
Awesome Everyday MINI of Tempe is like a second home to me. EVERYONE there is like family. The best customer service, the best mechanics, salesman, parts people, just MINI of Tempe is like a second home to me. EVERYONE there is like family. The best customer service, the best mechanics, salesman, parts people, just everyone, is awesome. The best of everything you want and need MINI-wise. I can't wait to go there again, even if it is to just stop in and say hi. Please update this review. A lot of the below listed employees are no longer with MINI of Tempe, however, they were and still are outstanding. Also, current employees are not listed either. Either way, MINI of Tempe Rocks! And so does everyone who works there! More
by minisyco#1
Employees Worked With
Steven Pham, Chris Greyzak, Justin Larsen, Nando, Tom Lobenstein, All Mechanics, All Employees, Michelle Patrenki, Dave Smith, Justin Leininger, Matt Limburg, Doug O'Donnell, Dana Quaid
July 07, 2018
Battery and Recall Stephen is always great to work with. I was scheduled for a recall on a Monday, but the previous Friday, my car would not start leaving work. I got Stephen is always great to work with. I was scheduled for a recall on a Monday, but the previous Friday, my car would not start leaving work. I got it started and drove right to MINI. Stephen had a loaner car for me ready. I got my car back in a timely fashion. Everything is always explained to me and Stephen even advised me on the status of my brakes. My MINI is 6 years old. The guys in the service department and their tech staff is why I've kept my MINI. They have advised me for the last 6 years and it's always excellent service. My car also comes back to me clean, almost like it was detailed. More
by LolaNAz
Employees Worked With
Stephen Pham
April 30, 2018
I had a pleasure working with Doug O'Donnell at Mini ofTempe I want to express my extreme gratitude to Doug O’Connell, a Service Consultant at Mini of Tempe. Doug was great to work with from the start! He is ve I want to express my extreme gratitude to Doug O’Connell, a Service Consultant at Mini of Tempe. Doug was great to work with from the start! He is very helpful, professional and knowledgeable. He helped me understand the issues I was dealing with my Mini and got the work done in timely manner! I would definitely recommend Mini of Tempe to my family and friends. More
by jiwon19
Employees Worked With
Doug O'Donnell
September 24, 2016
Over and above service department The new manager of the service department is excellent. Dealt with Robert when he was at Tempe Honda. He continues to go above and beyond for us. The new manager of the service department is excellent. Dealt with Robert when he was at Tempe Honda. He continues to go above and beyond for us. More
by bcurcio
Employees Worked With
Robert Lieler
July 27, 2016
Seriously? They don't listen. I find myself wondering why I bother returning. Every time I leave the facility I am irate. I can ask for an estimate or diagnostic They don't listen. I find myself wondering why I bother returning. Every time I leave the facility I am irate. I can ask for an estimate or diagnostics MULTIPLE times and it's NEVER addressed. Poor communication all around. If the customer lists A, B and C as issues... you take note and you address them. You don't ignore the client and not enter it into the notes. Good notes makes for better diagnostics. (Don't get me started on their poor diagnostics. They couldn't keep track of which bulb was in which headlight.) I ended up leaving them this time with MORE issues than I had arrived with. Makes you wonder... Never again. At one point I needed ac fixed and an oil leak. I was quoted well and above my budget and had to regrettably go without AC through the hottest 2 months in AZ. That same night the representative texted me and ask me how much I could afford...like the price was suddenly negotiable. Seriously? More
by Bekum
Employees Worked With
Victor, Steven, Josue
