I'm not sure what is going on with the service department at Mini of Tempe lately, but I have received a complete lack of customer service and follow through from their service consultants. I have been dealing with trying to get my windshield replaced under warranty for over a month. The first response was "we don't replace windshields under warranty", my reply "you don't replace defective parts?" Their response was to have me call Penske glass and have them look at it.... Ok...and then what? So after I nudged them in the right direction they finally sent Penske glass over to our house assess the damage. Once the technician looked it over he agreed that it was a stress crack and would pass on the information to Mini. Fast forward 8 days later, on Saturday morning, I finally received a call from service saying they were going to replace the windshield under warranty and would check with the glass company to schedule a mobile repair. It's now Wednesday at 10:00am, still no call. I called the service department and got and I'm sorry I'll have Penske call you to schedule the repair. The following Monday morning I finally receive a call to schedule an appt., said they would call back to confirm. No call back, called to confirm, said they were waiting on Mini to provide them with a repair order number and the service consultant who had been helping me was out for the week. Long story short, made one more phone call to Mini and Josh stepped up and took care of it. The windshield is supposed to be replaced tomorrow. It's pretty sad, as the customer, I had to bird-dog the whole process while being treated as if my problem was insignificant.