MINI of Tempe

Dropped it off w/o a chip on the windshield and told me it was before service. Really? Did a customer walk around without the customer? It doesn't make any sense. Is it a cheap fix? yes but the chip was no it was before service. Really? Did a customer walk around without the customer? It doesn't make any sense. Is it a cheap fix? yes but the chip was not there when the car was droped off. NO CUSTOMER SERVICE FROM THE SERVICE MANAGER! More

This place is as bad or worse than their sister shop in Scottsdale, they act like they are doing you a favor by selling you a MINI. I cant wait until the new Tucson branch opens next week, I hope they real Scottsdale, they act like they are doing you a favor by selling you a MINI. I cant wait until the new Tucson branch opens next week, I hope they really take over the buisness. I you need a great MINI and a huge selection go to Cali or Vegas, thay have twice the choice at a LOT better price on the wallet. More

The dealership put as gasket on wrong which cased problems and I was refunded the cost of the service and given a loaner while it was fixed. problems and I was refunded the cost of the service and given a loaner while it was fixed. More

Mini of Tempe is an amazing dealership. My service advisor Doug O'Donnel has always been gracious, patient and accommodating. I recently had a high level service issue that ran all the way up to the G advisor Doug O'Donnel has always been gracious, patient and accommodating. I recently had a high level service issue that ran all the way up to the General Manager, Michelle Petrenko. She delivered off the hook world class customer service! Her follow up, timely assistance, results oriented approach and empathy are unheard of in your current view of car dealerships. I would HIGHLY recommend this dealership to anyone considering a MINI. The mold has been broken for me, this dealership acts more like Apple than a car dealer. I will be a long term fan of MOT! Go see for yourself! Greg More

Mr. Harvey was extremely informative and helpful, he was patient in showing me everything i needed to know about the my MINI, he also proceeded to introduce me to most of dealership staff, so whenever i nee patient in showing me everything i needed to know about the my MINI, he also proceeded to introduce me to most of dealership staff, so whenever i needed something i would know who to talk to. Thanks Gary. More

I own a 2008 Mini Cooper with 19,000 miles. I have had to visit this dealer for service numerous times. Every time I visit they forget to complete work, due a poor job of completing the work and I have to re visit this dealer for service numerous times. Every time I visit they forget to complete work, due a poor job of completing the work and I have to return my vehicle a second time. Most times I have to leave it more than one day even though I have scheduled an appointment. The Service Advisor is a nice guy but often forgets to check if the work has been completed satisfactorily. Where are the quality checks? Who does them? The most recent visit (4/9), he suggested an oil change (upsell) and then forgot to add it to the work order. My car has been in their shop 3 days (work scheduled Monday, needed parts, needed to keep car one more day, when I arrived yesterday, work was unsatisfactory (bumper had gaps) and oil change was missed, needed to order parts again, one more day car is at the dealership--3 days total). Earl Miller initially indicated "It is the best I can do". When I told the Service Advisor about how many issues I have had with my Mini and how concerning it is, he stated "That is why I own a Toyota". What? Really? I am ready to get rid of my mini cooper just because I cannot get satisfactory service at this dealership. Totally unacceptable. More

I made three visits to MINI of Tempe before I bought one. I had to drive a new one; then I had to drive a used one; and then I needed to bring my wife in to see the one I chose and take a ride in it. In eac I had to drive a new one; then I had to drive a used one; and then I needed to bring my wife in to see the one I chose and take a ride in it. In each instance, I worked with Justin Leininger, and hands down, he is the most pleasant and knowledgeable salesman that I have ever worked with. This is the first car that I've bought in the last 10 years, and I was prepared to engage in the traditional, "in-your-face confrontational" negotiation process that had always been the norm for car purchases, but at MINI of Tempe, none of that happened. The whole car buying experience with MINI of Tempe was pretty unique and it was totally hassle-free. As I mentioned above, I came in three separate times for the test drives, and Justin arranged them all. When I came in to make the deal, Justin was the one who did the initial appraisal on my trade-in. When I made the offer, Justin took it to the sales manager, and came back with a reasonable counter offer. After a minor adjustment on their counter offer, the deal was done. Until it came time to sign the purchase agreement and write the check, Justin was the ONLY person at MINI of Tempe that I dealt with. There was none of the old-time "salesman / sales manager" switcheroo. If you're looking for a MINI, I highly recommend MINI of Tempe. Ask for Justin Leininger. More

This is the letter that I sent to the dealership management staff: I wanted to take a moment to let you know how much I appreciate the always friendly, helpful and enthusiastic service and attent management staff: I wanted to take a moment to let you know how much I appreciate the always friendly, helpful and enthusiastic service and attention I receive every single time I visit your dealership. Although I've thought several times about sending this email, I've never made the time to do so. However, a recent visit to another dealership turned into one of the worst experiences of my life and really drove home how much I take for granted the genuine "service with a smile" attention I receive at MINI of Tempe. Even though my experience has been consistent with every last person I've dealt with at your facility, there are three people in particular that I would like to recognize for their efforts. No matter how early or late I'm there, Jeannie Kerby has her smile on and she never fails to brighten my day. Aaron Masciangelo was a tremendous help and he went above-and-beyond in helping me locate and purchase just the right tires and wheels to replace my OEM set. The last person I'd like to highlight is Doug O'Donnell. By far, I've had more dealings with Doug than with any other employee and in my eyes, Doug is the face of MINI of Tempe. I can honestly say that I have never received such courteous, consistent and thorough attention from anyone in any industry. Doug has proven time and time again to be sincere, honest and knowledgeable. When Doug says that he will do something, I know that I can check it off of my list because it will be done accurately, with attention to detail and in a timely manner (his follow-up skills are just icing on the cake). Doug's personalized greetings and handshake are more like those of a friend than a service advisor. Whatever you're doing, keep doing it because you've definitely got a winning formula and team at MINI of Tempe. More

Everything great....love the car and the employees. Ordering the car was a good experience with seeing the options on the internet and viewing them in the dealership. Ordering the car was a good experience with seeing the options on the internet and viewing them in the dealership. More