MINI of West Chester

Very Professional and Capable Staff I always appreciate how clearly the team communicates with me about the reason for service, potential repairs and possible other needs. Topped of flui I always appreciate how clearly the team communicates with me about the reason for service, potential repairs and possible other needs. Topped of fluids. Didn’t worry that I need until Saturday afternoon to return my loaner although my car was ready on Friday evening. More

Friendly, knowledgeable, helpful staff Every encounter I have had with the employees at Otto’s has been a pleasant experience. The Service Advisor is very knowledgeable and keeps in touch w Every encounter I have had with the employees at Otto’s has been a pleasant experience. The Service Advisor is very knowledgeable and keeps in touch with me when my car is in for service. More

Service Excellence They are helpful and pleasant. Communication is excellent. Took great care of my me and my car! They also understood that I would need the loaner an They are helpful and pleasant. Communication is excellent. Took great care of my me and my car! They also understood that I would need the loaner an extra day because I was out of town! More

Excellent Service manager Melissa Gibson is outstanding! She communicates efficiently and always explains the issues with the vehicle in a comprehensive yet un Service manager Melissa Gibson is outstanding! She communicates efficiently and always explains the issues with the vehicle in a comprehensive yet understandable fashion. It’s always a pleasure to work with her. More

Awesome experience at Otto's I recently purchased a 2012 Toyota FJ Cruiser from Otto's MINI, and couldn't have been happier with the buying experience. Michael Dixon was on top of I recently purchased a 2012 Toyota FJ Cruiser from Otto's MINI, and couldn't have been happier with the buying experience. Michael Dixon was on top of everything from paperwork to the final delivery of the truck. I had a very pleasant experience working with Dave, Charlotte, and Ryan as well. I highly recommend this dealership to others looking to purchase a new or used vehicle! More

Excellent car buying experience! It was great to work with Mike Dixon, Dave Hackett, and Ryan Ressel at Ottos Mini of Exton during our recent purchase. Everything was handled profes It was great to work with Mike Dixon, Dave Hackett, and Ryan Ressel at Ottos Mini of Exton during our recent purchase. Everything was handled professionally and at a reasonable price. We would not hesitate to check with them again in the future. More

Exceptional Experience Our Mini Cooper Convertible went in for its first service at Otto's last week. We were surprised at the exceptional service and attention we received Our Mini Cooper Convertible went in for its first service at Otto's last week. We were surprised at the exceptional service and attention we received. We highly recommend Otto's based on our first experience. More

Fast and friendly service Everyone was helpful and courteous. Got a good price on the 2017 Mini convertible. Derek showed me the interior of the car and how everything worked Everyone was helpful and courteous. Got a good price on the 2017 Mini convertible. Derek showed me the interior of the car and how everything worked. More

Great Experience I was in and out quickly for both drop-off and pickup - my loaner was ready to go and there was no line at all. Once I received my recommendations, I I was in and out quickly for both drop-off and pickup - my loaner was ready to go and there was no line at all. Once I received my recommendations, I was easily able to reach Melissa Gibson to discuss what I wanted done. Melissa has been my service advisor for several years now, and I've had an excellent experience with her all around. She's extremely helpful and friendly. The work that I had done to my vehicle was done quickly and done right, the first time. More

Excellent!! OTTO'S service is top notch!! Everyone is wonderful from the moment you walk thru the doors. Melissa, Kyle, and Carol took excellent care of me and my OTTO'S service is top notch!! Everyone is wonderful from the moment you walk thru the doors. Melissa, Kyle, and Carol took excellent care of me and my vehicle. More