The best ! The entire team is so hard working and ready to help. Every detail is always covered. Really a pleasure to work with this team!
The service was exceptional. Preston was personable and very responsible to me regarding the care of my car. He was in constant contact with me.
Top notch in all categories; technical service, customer service, cleanliness and comfort while waiting. Classy, professional and courteous. The staff even vacuumed and washed my car afterwards!
"Always great service!"
Everyone at Ottos Mini is very friendly. I usually wait while getting my car serviced; Preston always helps get my car finished as fast as possible with quality work! I love that my car gets washed and floor mats get vacummed every visit, it’s a nice added touch!
"Very satisfactory, top-notch service, from beginning to end"
I appreciated the thoroughness of the diagnostics, even though I have to return in a month to complete the required service. I appreciated the use of a Loaner Mini so I could use my all-day service time productively.
I have one little complaint: The service department, in the course of servicing the car, made some changes to the automatic settings on the mirrors and the radio. It has been troublesome for me to try to get things set back the way they were.
They washed the car as promised, but didn't vacuum the inside. I might have appreciated it if they had wiped off the front floor mats, which were kind of muddy.
"Quick and efficient service every time."
Every service visit I have made to Otto's has been a pleasure.
I have always received exactly the services required, and never felt that I was being sold a service that wasn't necessary. In fact, I once requested a whole litany of services online, and Preston advised that they weren't all needed, saving me time and money.
"Ongoing Professional Service"
Appreciate Otto's Mini assistance with maintaining the value of my car. Professional service with honest, upfront communication. Owner of 2010 Mini Cooper S Convertible.
"First Class, As Always"
Can't say enough about the professionals at Otto's. From the young fellow who checked me in and gave me the rental, to the service coordinator Preston, to the mechanics, to the young lady who cashed me out; all top notch. Service is prompt, well explained, and professionally completed. Car wash is ALWAYS appreciated.
"Friendly, helpful, not pushy, comfortable and yet profession"
Friendly comfortable yet professional. Pete was efficient and well prepared. Facility beautiful. Service great. No reservation about purchasing our next car at Ottos. Well managed, Chad a long time Otto’s manager. Will be back.
"Service and a recall"
I had my 1st experience with the service dept. Had 10,000 mile service and a recall. Service was performed satisfactorily and pleased with service department and Preston.