MINI of West Chester

Impressive! I've never had better service with any other automobile I've ever owned...and I've always purchased new, not used cars. First, this service center is I've never had better service with any other automobile I've ever owned...and I've always purchased new, not used cars. First, this service center is immaculate. Secondly, they are thorough and exacting in their work. Preston Jackson, my service advisor, listened carefully to my concerns, addressed them, and discussed the findings afterward. Being the main point of contact and liaison between the staff and the public, the service advisor has a huge impact on the overall experience of a service visit. And Preston is definitely an asset to this dealership! Additionally, the mechanics are meticulous...very professional in appearance and demeanor. More

Warrantee maintance Had a software recall that went smooth and quick. Service as always was friendly and customer oriented. Otto’s Mini is such a great place to handle yo Had a software recall that went smooth and quick. Service as always was friendly and customer oriented. Otto’s Mini is such a great place to handle your Mini’s needs. More

Top rated service department Melissa is awesome! She's always polite, courteous, knowledgeable, and accommodating my schedule for needed service. Highly recommend Otto's Servic Melissa is awesome! She's always polite, courteous, knowledgeable, and accommodating my schedule for needed service. Highly recommend Otto's Service Department even after warranty has elapsed, More

I bought a countryman from Liam in Exton I had a great experience at the Exton Otto's Mini. I worked with Liam Morris. he was very helpful and knowledgeable on the cars available. He was very I had a great experience at the Exton Otto's Mini. I worked with Liam Morris. he was very helpful and knowledgeable on the cars available. He was very approachable and laid-back, which I appreciated. He also took the time to show me the controls in my new Countryman, which I also appreciated. I would recommend both Liam and the dealership. More

First Time Mini Buyers My husband and I have never purchased a Mini or dealt with a Mini dealership before, however we were interested in the cars because of their fuel effi My husband and I have never purchased a Mini or dealt with a Mini dealership before, however we were interested in the cars because of their fuel efficiency and of course because they are so cute! Pete Barcus was our salesman, and from start to finish he was extremely helpful and patient with all of our questions. Pete quickly lined up each and every car we requested to test drive and was there after we drove each car to provide details, comparisons, and answer our questions. He was extremely knowledgeable about the product, and when we decided to pull the trigger and purchase, he had everything ready to go for us upon arrival the next morning.. down to the stripes we called after leaving and requested to be added! He also took the time to run through all of the cars features, even popping the hood and familiarizing us with the workings underneath. I cannot say enough how smooth this experience was. We feel confident with our purchase. Thanks to Pete.. it was a pleasure working with him! More

great service, friendly staff Great service, friendly staff, were able to get in right away, even though the service department was booked up. Very friendly and helpful team. We re Great service, friendly staff, were able to get in right away, even though the service department was booked up. Very friendly and helpful team. We really appreciated everyone's help. Thanks. More

Very pleasant experience. Pete was very helpful and kind. He was not pushy at all. I would definitely buy another car from him. Don't hesitate to stop in. Pete was very helpful and kind. He was not pushy at all. I would definitely buy another car from him. Don't hesitate to stop in. More

Top notch sales and service Working with Otto's for sales and service is always a great experience. Very friendly and willing to work to find the exact car you want. And after Working with Otto's for sales and service is always a great experience. Very friendly and willing to work to find the exact car you want. And after the sale or service visit the team always follows up and stays in touch. I worked with Micheal Dixon who could not be more helpful. I have purchased many cars and worked with many dealers and Mr Dixon and Otto's are among the very best. More

My experience could not have been any better. Everything flowed so easily. I actually knew exactly the color and model that I wanted when I came to Otto's Mini. My salesman (Michael Dixon) w Everything flowed so easily. I actually knew exactly the color and model that I wanted when I came to Otto's Mini. My salesman (Michael Dixon) was so helpful. He was able to locate the car that I was looking with just a few phone calls. I had such a good time purchasing my car. Michael was such fun and he seems to treat his clients like they are his friends. Actually I feel that he is a friend we have stayed in touch and our friendship has grown. I actually look forward to service visits. More

First Time Experience I recently purchased a used Mini Cooper (my first one) and wanted it checked over, oil changed, and any other recommended service. Having never been t I recently purchased a used Mini Cooper (my first one) and wanted it checked over, oil changed, and any other recommended service. Having never been to Otto's Mini I was very pleased with everything from making the appointment, having Preston walk me through everything in detail, and the ease of the online features throughout the service. Otto's has definitely become my service center of choice and will not be taking my Mini anywhere else. The staff was incredible and the service impeccable! More