The best ! The entire team is so hard working and ready to help. Every detail is always covered. Really a pleasure to work with this team!
The dealership was clean, Peter did a great job explaining the differences between the various types of Mini options. He was very knowledgable, and friendly. Would recommend him to future mini drivers.
I know the request, made through e-mail, probably smacked of "yeah right," but the only time before during the week that my husband and I could come drive the CPO Mini Cooper S Clubman we had found online was about an hour before closing on a Tuesday night.
We got there, and Pete Barcus was waiting with the paperwork we needed to take ourselves on a test drive. He looked over our trade while we were out, and, in just about an hour, we had negotiated a deal and put a deposit down on what has become our first Mini. Not to sound "yeah right" again, it really was that easy. We were there to buy a car. Otto's was there to sell us a car. There simply was no drama Not only did we appreciate it after coming more than an hour from York, we left feeling like we avoided the dreaded dealer "hostage situation" we'd run into when purchasing elsewhere.
We e-mailed a few times before our delivery date that weekend, and Pete took care of all the details. Again, after our drive out from York to pick up the car, the paperwork went smoothly and Pete gave us a great run-through optional coverages as well as the car's features. Again, no drama. No strong-arm sales tactics. Just adults selling cars to adults, which sounds insane, I know, but rare and immensely refreshing when you encounter it.
Not a lot of our family or friends are in the market for a Mini. Heck, up until a test-drive a week before at another dealer, we weren't even in the market for a Mini. Or we were, we just didn't know it yet. Regardless, if you're at all curious about the cars and the brand, visit Otto's, check in with Pete and I promise you'll be happy with how you're treated.
"My Perfect Car"
This was my 4th Mini Cooper lease through Otto's Mini. Pete Barcus is knowledgeable about each Mini Cooper and got me into my perfect car! Thanks
I was very impressed by the courteous assistance I received as soon as I walked into Otto's Mini. I was in the process of ending a lease and was looking to get into a new lease. I didn't think that the Countryman would be an option for me, but much to my surprise, I was wrong! I worked with Pete Barcus who was very friendly and professional. He laid everything out to me in a way that was easy to understand and not overwhelming. He found me a beautiful 2019 All4 Countryman S in white with black top and black rims and pretty much all if not more of the options that were important to me. I now have a pretty awesome car who even my adult kids (20's) think mom's car is a pretty sweet ride! I have already shared my positive experience with others and will be sending them Pete's way in the near future without hesitation. I am very happy and loving my new Countryman. Thanks so much!
"Friendly, helpful, not pushy, comfortable and yet profession"
Friendly comfortable yet professional. Pete was efficient and well prepared. Facility beautiful. Service great. No reservation about purchasing our next car at Ottos. Well managed, Chad a long time Otto’s manager. Will be back.
Seamless transaction, The staff as well as Pete was more than accommodating. Great service, I would recommend anyone to give them a look when seeking a new or used vehicle.
"Smooth as the ride!"
It was really great working with Pete. He was really knowledgable and patient with our many questions. Lots of energy and enthusiasm for the brand and his work. Enjoyed the experience as it is my second mini! I will miss the convenience of the Exton dealership.. Thanks Pete!!! Love my car!!!
Not only was the car buying experience seamless and painless, but, for my benefit (without me even asking), Pete provided me with a discount for the dealership's MINI accessories store. He also made every effort to accommodate the quirky needs of a 65 year old cat lady. A “bravo” moment in my book! And the motoring assistance didn’t just stop after the sale… tips and tricks are continually on offer! I am truly thankful for the wealth of information and resources this man has made available to me.
"Fair, Transparent, No Pressure, No Nonesense."
This is the place for a straightforward and pleasant purchasing process. Do you have time for games and monkey business? I don’t. That’s why I bought my vehicle here.
Thanks Pete Barcus for your help, courtesy, efficiency and knowledge.
Would I recommend Otto’s to a friend? Yes.