MINI of West Chester

Great person to work with. It was a great to work with Derek Street. He was very easy to work with, knew his stuff and didn't pressure us at all. Dave Busby made the financial p It was a great to work with Derek Street. He was very easy to work with, knew his stuff and didn't pressure us at all. Dave Busby made the financial process very easy and even helped me find a lower interest rate. More

AWESOME Experience Thanks to JEFF & the Rest of the Team! Before purchasing our Mini Countryman S All4, we visited several other dealerships, such as Lexus (for the NX) and Audi (Q3) and NONE compared to the Before purchasing our Mini Countryman S All4, we visited several other dealerships, such as Lexus (for the NX) and Audi (Q3) and NONE compared to the experience we had car shopping at Otto's. We actually almost left the lot before going inside, thinking a Mini couldn't hold a handle to the other vehicles we were considering (all small to mid-sized SUVs). But we went back inside to take a ride just for the heck of it. We spoke with Jeff Schmidt, who set us up with a test drive. "Take the keys, have fun. See you in a little while," Jeff said. We couldn't believe how much we loved driving the car. After a few more visits we made up our minds. A large part of the decision was because I WANTED to buy a car from Jeff. He was clearly a good, honest guy, and he sincerely listened to our needs and expectations and we were able to get exactly what we wanted. I can see myself driving Minis for the rest of my life! More

Great experience-fantastic car Pete was really easy to deal with and I would highly recommend him for your next mini purchase. I don't write many reviews, but I feel strongly that P Pete was really easy to deal with and I would highly recommend him for your next mini purchase. I don't write many reviews, but I feel strongly that Pete is worth it. More

Always excellent service and now Pete Barcus made Mini trade-in a GREAT experience! He was professional and accommodating and found just what I wanted in a new, pre-owned! Pete Barcus made Mini trade-in a GREAT experience! He was professional and accommodating and found just what I wanted in a new, pre-owned! More

Pete Barcus I have to say Pete went beyond the expected into the unexpected with his professionalism. I've had many car experiences and customer care was always l I have to say Pete went beyond the expected into the unexpected with his professionalism. I've had many car experiences and customer care was always lacking. With Pete I found his quick response and detailed reply's so refreshing...and this is after the sale as well. His knowledge and expertise with the product is also very impressive beyond what I've experienced at any time in the past. Pete is a real asset to Otto's Mini and for the reasons I've stated I will be doing more business with Pete in the future. More

Awesome Dealer/Salesman. Awesome dealership if you're looking to buy a brand new Mini or a pre-owned Mini Cooper. Pete Barcus took the time to answer all the questions that I Awesome dealership if you're looking to buy a brand new Mini or a pre-owned Mini Cooper. Pete Barcus took the time to answer all the questions that I had and made buying a new car very enjoyable. More

A bearded car enthusiast I have always wanted to own a MINI so upon searching Otto's website (daily) and finally finding something I loved, I immediately set up an appointment I have always wanted to own a MINI so upon searching Otto's website (daily) and finally finding something I loved, I immediately set up an appointment for a test drive. Derek answered any and all questions I had and was very knowledgable about everything. I felt a bit of shaking after taking the car on the highway so he sent it to have it looked at. We started the process of applying for loans and he didn't stop until he found me the best deal. After e-mailing back and forth for a couple days with any and all information he or I needed to provide, a check was overnighted to Otto's and Monday morning I got a call from Derek letting me know I could come in to finish the sale. I asked to take the car out again before purchasing to check on the shaking and, unfortunately, the shake was still present. Derek sprung into action to get the car looked at again so nothing was wrong. I started the process of signing the paperwork with Dave while the car was being looked at which didn't take long at all. I never felt any pressure to buy any additional add-ons or to even buy the car itself. I was left with a bunch of informational pamphlets to check out and I can call back with any questions or to purchase. Derek advised me that the front two tires were a bit misaligned but that had now been fixed and I was ready to trade my old car in for my new (used) 2014 Countryman. I couldn't have dreamt of an easier process! I'd do it again in a heartbeat. Thanks to Otto's and especially Derek! More

Above and Beyond As an owner of the 4th Mini we have purchased from Otto's, I feel quite qualified to state that Pete, along with the entire Otto's team, have brought As an owner of the 4th Mini we have purchased from Otto's, I feel quite qualified to state that Pete, along with the entire Otto's team, have brought the car buying and servicing experience to a level un matched anywhere, in fact it is a joy to go to Otto's for service as we are treated like Family. I just can't imagine buying or servicing another vehicle without Pete, he has become more than a "Motoring Advisor", more like a trusted Friend. Pete has Mastered "Exceptional Customer Service & Care", hands down, beyond a moment of doubt !!!! More

"Authenticity Personified" In a world where trust, authenticity, and the customer ALWAYS comes first, is harder and harder to find, Pete brings those qualities to every experien In a world where trust, authenticity, and the customer ALWAYS comes first, is harder and harder to find, Pete brings those qualities to every experience my wife and I have ever had at Otto's. For us, there is no other place. More

Great customer experience with Pete! I've worked with Pete on two separate occasions over the past two years, one for my mom and one for my son. Both times Pete was extremely responsive I've worked with Pete on two separate occasions over the past two years, one for my mom and one for my son. Both times Pete was extremely responsive and forward thinking, anticipating my questions and needs prior to me stating them. Couldn't have asked for more. Thanks, Pete! More