MINI of West Chester

People Don't Buy What You Do, They Buy Why You Do It. Thanks, Michael Dixon @ottosmini for making my new car purchase a positive experience! Great car, great dealership- will definitely be back for my nex Thanks, Michael Dixon @ottosmini for making my new car purchase a positive experience! Great car, great dealership- will definitely be back for my next Mini! More

Best auto purchase I ever had From the moment I initially walked into the dealership until delivery of my Mini, the experience was an absolute pleasure. My motoring advisor (Michae From the moment I initially walked into the dealership until delivery of my Mini, the experience was an absolute pleasure. My motoring advisor (Michael Dixon) was extremely helpful, answered e-mails and phone calls promptly. Michael even picked me up at the train station when I took delivery. More

A great experience .....choosing my amazing Clubman I just picked up my fifth Mini from this dealership. Michael was very articulate in explaining the differences in the models we were considering, as I just picked up my fifth Mini from this dealership. Michael was very articulate in explaining the differences in the models we were considering, as well as the packages that would be of interest to us. Obviously we are more than pleased with the integrity and expertise of this dealership. More

Great experience I returned to Otto's in 2016 for a new lease. Mike Dixon did great by us and we are are really happy with our second Mini Countryman. We got in, fou I returned to Otto's in 2016 for a new lease. Mike Dixon did great by us and we are are really happy with our second Mini Countryman. We got in, found a great deal, and got it done. Thank you! More

Great Dealership!!! Must Visit Otto's Mini Otto's Mini was a great team to work with. From the moment my husband and I walked in, we knew we were in good hands. Great atmosphere, friendly staff Otto's Mini was a great team to work with. From the moment my husband and I walked in, we knew we were in good hands. Great atmosphere, friendly staff, and not to mention, amazing cars. Pete Barcus worked with us and made my transition from my old car, to new, quite painless. Will always recommend Otto's Mini to everyone!!! More

Great experience The salesman was super helpful and explained all the package information to myself and my Mother who was buying the car what was and wasn't included i The salesman was super helpful and explained all the package information to myself and my Mother who was buying the car what was and wasn't included in what we wanted in her mini. We came away excited for the mini experience to begin. We saved money and got everything that my Mother wanted in her car. More

So Nice We Did it Twice So nice we did it twice - second Mini purchase within 30 days. The first purchase was an exceptional experience, simply it was the way business should So nice we did it twice - second Mini purchase within 30 days. The first purchase was an exceptional experience, simply it was the way business should be done. The second purchase was also exceptional as well. We appreciate Michael Dixon's attention to detail and more importantly the fact that he listen and understood what were important decision making factors with our first purchase. He informed us of new financing options for the 2017 Clubman and worked with us to customized the build to achieve the desired configuration, this was key to moving forward. I highly recommend anyone considering a Mini to visit Otto's first and ask for Michael, please tell him James DID NOT send you - he'll smile and then go to work for you. More

The perfect deal! Just experienced the most amazing car purchase process. Ottos and Michael Dixon were responsive, honest and made my car purchase easy. Drove close to Just experienced the most amazing car purchase process. Ottos and Michael Dixon were responsive, honest and made my car purchase easy. Drove close to 4 hours for the test drive and then final pick up. The team made me feel comfortable and tailored to me specific needs. Will definitely look to them for future purchases. Why can't all car dealers be this great? More

Avoid the typical "sales pitch" and see Michael Michael was extremely straight-forward, giving me all of the information I needed when asked. I respect and appreciate his approach. It serves as an e Michael was extremely straight-forward, giving me all of the information I needed when asked. I respect and appreciate his approach. It serves as an example of how other dealership-staff should conduct their business. This is in great contrast to other dealerships I was trying to work with. I was able to finalize a deal with Michael, over the phone in 5 hours, which was extremely impressive, especially when considering that I was in-person at other Mini dealers and received less information than I did when I was working with Micheal via phone. The first time I saw the vehicle and met Michael in person was when I went to pick it up. This was a risk I was comfortable with due to the way he conducted business with me over the phone. More

The way business should be done My wife and I were not looking to buy a car the day we visited Otto's Mini. Our plan was to check out several dealerships then compare all before mak My wife and I were not looking to buy a car the day we visited Otto's Mini. Our plan was to check out several dealerships then compare all before making a decision. Having purchased fourteen cars we were prepared for the typical salesperson's approach, however after initially checking with us to see if we had any questions, we were left to review models at our pace. When we were ready to discuss a couple models Michael Dixon provided a wealth of information in a very relaxed manner. Michael's knowledge of each model is impressive but more importantly was his probing questions regarding our driving experiences and expectation which was helpful in narrowing our choice based on the models we were considering. We had every intention of just gathering information and moving on to the next dealership but after our interaction with Michael we didn't see the need to continue. To my surprise we purchased a Mini that day. Michael's approach is to put the customer first even at the risk of a customer walking away, in doing this I'm sure he wins more than he loses. This was a very pleasant surprise and a first in our car buying experiences. This is how business should be done! More