MINI of West Chester

Great service We had a minor issue with our new mini. Preston was there at the beginning, greeted us, explained the process, and we were on our way with a loaner v We had a minor issue with our new mini. Preston was there at the beginning, greeted us, explained the process, and we were on our way with a loaner vehicle within minutes. Our vehicle was ready for pickup later in the afternoon. No problems. All in all, it was a smooth process. More

good as always Good communication, reasonable prices, uses technology in a helpful way. They were well set up for COVID-19 and it felt safe to use the service durin Good communication, reasonable prices, uses technology in a helpful way. They were well set up for COVID-19 and it felt safe to use the service during the pandemic. More

The staff involved with my vehicle were real helpful and on point. Any and all questions and concerns were answered in a friendly and informative way on point. Any and all questions and concerns were answered in a friendly and informative way More

Satisfactory Service My mini was in for yearly service. I was pleased to be greeted with Preston when I arrived. This is only my 3rd time coming in for service and he has My mini was in for yearly service. I was pleased to be greeted with Preston when I arrived. This is only my 3rd time coming in for service and he has been there to greet me every time. I feel very comfortable asking questions and he has provided through answers every time. Always good to see a familiar face! Overall good service experience. More

Great service I appreciated the service starting from arrival until my MINI was ready. Preston was really helpful by texting me throughout to keep me updated and I I appreciated the service starting from arrival until my MINI was ready. Preston was really helpful by texting me throughout to keep me updated and I also really liked the video that was texted to me by the person doing my service. It gave a walkthrough of how my car looked and what he was doing. More

Jake, is an MVP for Otto's, he was great throughout the process! He is knowledgeable & insightful, we would highly recommend Jake to anyone thinking of buying a Mini at Otto's! Thank you, Karen & Mike Mill process! He is knowledgeable & insightful, we would highly recommend Jake to anyone thinking of buying a Mini at Otto's! Thank you, Karen & Mike Miller More

Came in for service and inspection on my Countryman Very impressed with the the appointment process. Loved what is basically a no-touch process. One less thing to stress about these days! They even took Very impressed with the the appointment process. Loved what is basically a no-touch process. One less thing to stress about these days! They even took care of a spot on the paint I couldn't take care of at no extra charge - More

Love my mini clubman, thank you Jake! Purchased a lease return clubman. Jake was great! Very personable and easy to talk to. He was very quick to return emails and phone calls. Purchased a lease return clubman. Jake was great! Very personable and easy to talk to. He was very quick to return emails and phone calls. More

Purchased former Otto's loaner 4-door hardtop Had good experience and smooth transaction purchasing a 2019 4-door hardtop that was previously an Otto's loaner car. This is the second car I've purc Had good experience and smooth transaction purchasing a 2019 4-door hardtop that was previously an Otto's loaner car. This is the second car I've purchased from Otto's and would recommend them highly. More

It’s always a pleasure working with Preston. He’s always helpful and patient with me trying to understanding what my car needs and making sure I’m comfortable while waiting for my car. helpful and patient with me trying to understanding what my car needs and making sure I’m comfortable while waiting for my car. More