MINI of West Chester

Very Professional I had a great experience during my service for my Mini Cooper. Professional, courteous and they get your vehicle back to you as quickly as possible. I had a great experience during my service for my Mini Cooper. Professional, courteous and they get your vehicle back to you as quickly as possible. More

Kept me informed and done quickly The title says it all. Emails and text messages kept me updated on my car, and I got a text by about 11:30 am that my car was done already. Got ther The title says it all. Emails and text messages kept me updated on my car, and I got a text by about 11:30 am that my car was done already. Got there around lunchtime to avoid the after work rush, and after a quick courtesy wash I was on my way. Can’t ask for any more than that! More

Mini purchase My purchase at Otto’s was fantastic. Most of the transaction was done via Phone/email because I was 2 hrs away. When I picked up my Mini everything My purchase at Otto’s was fantastic. Most of the transaction was done via Phone/email because I was 2 hrs away. When I picked up my Mini everything was ready for me. My salesman Michael Dixon was great! Answered all questions Very fast and made the entire buying process enjoyable. More

Michael Dixon makes buying a Mini easy. Michael Dixon was a friendly, caring salesperson. He was very professional throughout the entire process. It was obvious that Michael owns and genui Michael Dixon was a friendly, caring salesperson. He was very professional throughout the entire process. It was obvious that Michael owns and genuinely likes the Mini Cooper. He was very knowledgeable regarding the many features and options available on the Mini.I have been impressed by his follow up. Michael has already called me several times to see if I have any issues or questions. I would recommend Michael as a salesperson to anyone interested in purchasing a Mini. More

Great staff, outstanding service, would highly recommend. My wife and I took our 2006 Mini Cooper in for an outstanding recall service. We were really impressed with the professional service we received. Even My wife and I took our 2006 Mini Cooper in for an outstanding recall service. We were really impressed with the professional service we received. Even though we didn't buy the car at Otto's (we aren't even the first owners of this Mini), they treated our car as if was new. When it comes time to buy our next Mini, we're coming back to Otto's More

Successful service visit I found this Service visit to be professional, successful, and efficient. Preston effectively managed my service appointment from the time I drove in I found this Service visit to be professional, successful, and efficient. Preston effectively managed my service appointment from the time I drove in until I left. He always answers my questions personally and satisfactorily, and although he is very busy, he never makes me feel rushed. More

Give Michael Dixon a call! We are on our third Mini and we currently own two. Michael always takes great care of us. It has been a friendly and fun buying experience each time. We are on our third Mini and we currently own two. Michael always takes great care of us. It has been a friendly and fun buying experience each time. He made sure we got the right vehicle for us (twice). Most importantly, he knows how valuable our time is. He makes sure he gets you get signed, sealed, and on the road in your new purchase as quickly as possible. I would also like to recommend the service and parts team. I’m not sure you can get such a high level of customer service and support anywhere else. Thank you to the whole Ottos Mini Group! More

Positive sales experience culminated in the perfect car! The purchase of my Mini from Otto's was a positive one from start to finish. Michael Dixon continually provided us with all the information we needed, The purchase of my Mini from Otto's was a positive one from start to finish. Michael Dixon continually provided us with all the information we needed, from the various options on the car to the different avenues for the actual purchase. Our experience wrapped up with the purchase of the perfect car from Otto's. More

Good, efficient service I arrived just before my appointment, the car went in on time and was out on time as estimated. Preston delivered as promised. Good service, and the c I arrived just before my appointment, the car went in on time and was out on time as estimated. Preston delivered as promised. Good service, and the car runs beautifully. More

Good experience Communication throughout the process was easy and clear and quick. Preston addressed an issue I found at pick up quickly and apologized for the small Communication throughout the process was easy and clear and quick. Preston addressed an issue I found at pick up quickly and apologized for the small 10 minute delay. Would recommend better Mini signage though at the BMW dealer since the move from Exton. Understand the logistics have been difficult but I am a Mini owner and care about Mini. Especially since I'm now traveling farther to bring my business to Otto's. More