MINI of West Chester (formerly Otto's Mini)

After shopping around at a couple different Mini dealers, I’m very satisfied with my experience at Otto’s Mini. Peter Barcus made my purchase a wonderful experience. Peter was very responsive to my many ques I’m very satisfied with my experience at Otto’s Mini. Peter Barcus made my purchase a wonderful experience. Peter was very responsive to my many questions prior to my trip to the dealership. When I arrived everything was prepped and ready for me. From handling my trade to demoing the car I was very pleased with everything. From my first inquiry online to the follow up after purchase, this has been one of the best customer services experiences I’ve had. More

Returned to purchase a second Mini from Brook. Experience was as positive as the first Mini purchase. Highly recommend dealership and the sales team is excellent! Experience was as positive as the first Mini purchase. Highly recommend dealership and the sales team is excellent! More

Brook was a pleasure to work with from first to last. He was helpful and accommodating without pressuring us into making a decision. He was very specific about options for purchase / lease etc., and my hus was helpful and accommodating without pressuring us into making a decision. He was very specific about options for purchase / lease etc., and my husband and I felt invested in the process rather than confused or overwhelmed by it. Would definitely want to work with Brook in the future. More

Everyone was great and extremely helpful from the moment I contacted Peter W. to express interest for the Mini I purchased to getting the keys in my hands and driving off the lot. Unfortunately, Peter W. wa I contacted Peter W. to express interest for the Mini I purchased to getting the keys in my hands and driving off the lot. Unfortunately, Peter W. was out for surgery the day I came in to sign paperwork but Chad and the other Peter took over and made the entire process effortless! More

Everyone at Otto's was very accommodating and friendly. Pete was very helpful in explaining all the xxxxxxand con's of the mini options available and the available financing. Pete was very helpful in explaining all the xxxxxxand con's of the mini options available and the available financing. More

First we looked online. Then, we contacted the dealership. After looking at the fantastic selection Otto's Mini had, we quickly found one that met our needs. The process was a painless, pleasant e dealership. After looking at the fantastic selection Otto's Mini had, we quickly found one that met our needs. The process was a painless, pleasant experience. Emily was straight forward and very helpful to me as I made my decision. I am happy to report that I love my car! More

Peter did a great job. Since we were coming from out of town, I was happy to see that he was free and helped us right away when we got in (I have run into the opposite at other car dealers) He answered all town, I was happy to see that he was free and helped us right away when we got in (I have run into the opposite at other car dealers) He answered all of our questions, walked us through the features and how to use them and even followed up a few days later to see if we had any issues. He provided the best new car buying experience that I have had! More

Michelle and Nichole make a great team. They were friendly and responsive to my questions during and after the sale. Please thank them for a job well done. I love my new Roadster! friendly and responsive to my questions during and after the sale. Please thank them for a job well done. I love my new Roadster! More

At the start of my car shopping, I was undecided about the type of vehicle I wanted to purchase. I had already been shopping a few weeks when I made my first visit to Otto's Mini In Exton, PA; my goal tha the type of vehicle I wanted to purchase. I had already been shopping a few weeks when I made my first visit to Otto's Mini In Exton, PA; my goal that first visit was to formally take a test drive. Needless to say, I loved the drive. In the weeks that followed, I visited many dealers, as well as tested different vehicle types (e.g. - small SUV/CUVs, small-to-medium 4-door sedans, as well as coupes, both hard top and convertible). I should also point out that while price was a concern, it was not the driving force behind my decision. As a tall individual (6'2"), and someone with a history of health issues with my lower back, I placed ease of ingress/egress to the vehicle cabin, headroom and legroom very high on my list of must-have's. You wouldn't believe how much roof lines and door openings have shrunk in recent years! Over a period of approximately two months of steady car shopping efforts, I never felt pressured by Brook, nor anyone else at Otto's Mini. Brook kept in touch via e-mail, just enough to let me know that he hadn't forgot about me, and offered support, but not in such a way to make me feel uncomfortable. Ultimately, I made the final decision to move forward with ordering a 2013 JCW Mini Convertible, and with the accessories and features I wanted. Brook, the dealership manager, and the financial associate at Otto's Mini made everything easy, and comfortable, and kept me in the loop with progress, since it was a special order vehicle. I would definitely recommend to anyone they visit Otto's, not just for a quality vehicle, and a la carte ordering of features and accessories, but for the sales experience! Don Y. More

The dealership has been very responsive in addressing my concerns. It is also just a 'fun' place to hang out...everyone is very friendly/helpful. concerns. It is also just a 'fun' place to hang out...everyone is very friendly/helpful. More