Mac Haik Dodge Chrysler Jeep Ram

I bought my Ram 1500 classic at this dealership and have to compliment James White for the most satisfactory salesmanship I have received from any Ram dealer. If he ever left this dealership, I would do bus to compliment James White for the most satisfactory salesmanship I have received from any Ram dealer. If he ever left this dealership, I would do business with him again. Now, the problem dishonest service! In September 2020, I took my truck in for one of the free oil changes, at mileage 15,372. Anthony Santos was the service representative. I told Tony that I thought I should be getting a little better MPG and could he check it. He told me that the truck was due for injector service and they needed to be cleaned. I questioned that but he said it was a recommended service for the mileage noted. I never received a RAM owners manual that listed the recommended services at the listed mileage intervals so I took his word for that and agreed to have the service performed. He also told me that there was a $20.00 charge for the FREE oil change, and tire rotation, since they used synthetic oil. So, I agreed to that too and a cabin filter change. My bill for a free oil change and tire rotation suddenly amounted to $330.26 when I picked up my truck. Later, I did not see any mention of the injector service performance on the itemized bill. When I got home and opened the hood, it was so dirty with greasy imprints that it looked like every mechanic was working under the hood. But the greasy smears appeared to be from the oil change. After the frustration settled down and I was able to talk to other dealerships about these charges, not one other service manager recommended the injector service at 15,000 miles. Subsequent to this service at the Mac Haik dealership in Georgetown, I have had my oil changed and tire rotation done at a different dealership free of charge as advertised. I have written to the dealership about this complaint without a response. So, Tony might have seen an increase in commission at my expense, but the dealership will not have the opportunity to sell me my 4th new Ram truck or service again. I requested a service manual from this dealership and they must have forwarded the request to the manufacture since they forwarded one after about three weeks. My advice, stay away from Mac Haik dealerships. More

I am very disappointed in the way I was treated today by a gentleman named Robert in the service department. I wanted to inquire about the warranty options on my vehicle. He was very condescending and his t a gentleman named Robert in the service department. I wanted to inquire about the warranty options on my vehicle. He was very condescending and his tone was extremely dismissive. I understand my situation was a bit confusing, hence why I started the conversation with background information. I have been a faithful customer to this dealership and have always been treated with the utmost respect, until today. I did receive the information I needed, however it was not delivered to the excellent standard in which I am accustom to experiencing at this location. More

Cory Pomeroy was amazing, he listened to what I was looking for. He didn't try to push anything extra on me - which was great. I will definitely be going back to him when I'm ready to purchase again. looking for. He didn't try to push anything extra on me - which was great. I will definitely be going back to him when I'm ready to purchase again. Thank you so much - I am loving my new Jeep Renegade. More

Tried to schedule a service appointment for my 08 Durango today. Was turned away by Tony in service because they wont service anything over 10 years old or with high mileage....??? I told him we have the Lif today. Was turned away by Tony in service because they wont service anything over 10 years old or with high mileage....??? I told him we have the LifeTime PowerTrain warranty and its only ever been serviced by Dodge Dealers but that didn't matter and his response was we should try another dealer.... This please truly only cares about selling new cars, my next will still be a Dodge, but it wont be from Mac Haik. More

Beware, BEWAREDo not shop here, go find a honest Beware, BEWARE Do not shop here, go find a honest dealership that knows what a certified use vehicle means and not just stick a sticker on it. I Beware, BEWARE Do not shop here, go find a honest dealership that knows what a certified use vehicle means and not just stick a sticker on it. I purchased a Chrysler Town and Country and what a rip off. Had a big yellow sticker on windshield saying "CERTIFIED. I don't know what certified means to them but to me it not what I purchased. This vehicle should never of pass state inspection with broken exhaust, needing brakes and headlights needing cleaning. As soon as I drove off the lot the tire pressure light went on. Thought it had low pressure, but no it needed TPMS replaced. Here's what I had to do to this vehicle, repair exhaust, brake pads on all 4, 2 rotors replaced and other 2 turn, replace 2 crack hoses , replaced 2 leaking hose, replace 2 fuse that was burned out for cigarette ports and install a missing fuse for fog lights, replace sparks plugs, replaced very dirty engine air filter and cabin air filter, had to clean headlights. Plus without telling me they put tracking devices on all there use cars. ! Talking to the manager of the use car lot , I could tell he definitely was a use car salesman before he became the manager. I now have to report this dealership to TX vehicle inspection office as this vehicle should of never pass inspection especially with broken exhaust system. By not following the Texas law on state inspection, they put anyone riding in this vehicle health at risk due to exhaust leaking into the cabin of the vehicle. Your safety and health is not a concern of this use car dealership only there profits!!! Below is part of inspection that must be performed for a vehicle to pass TX inspection. 1. Inspection Procedure: The exhaust system shall be examined visually while the engine is running to determine efficiency of the system. 2. Inspect for and reject if: a. Vehicle is not equipped with a muffler. b. Any joint is loose or leaking, including manifolds. Does not include minor leakage at exhaust control valve (manifold damper or hear riser valve). c. Manifold is cracked or broken causing leakage. d. Holes, leaking seams, or patches on the muffler, resonators, exhaust pipe, tailpipe, or catalytic converter. e. Exhaust system is not secured to the vehicle by mounting bracket designed for exhaust systems (wire, bailing wire, wire clothes hangers, wire rope, or similar material is not acceptable. f. Any brackets are loose, broken, or missing More

Very disappointed. Had agreed to a great deal for a 2019 Very disappointed. Had agreed to a great deal for a 2019 RAM 1500 Certified pre-owned with Cory (salesman). Told him I couldn’t get to him till the Very disappointed. Had agreed to a great deal for a 2019 RAM 1500 Certified pre-owned with Cory (salesman). Told him I couldn’t get to him till the weekend because of work in which he replied “still with customers, Saturday is fine”. Later that evening, I asked for the link to the credit application and he said that the truck was sold to someone else. Told me that the owners policy was to “sell everything you can when you can”. Sounds like a greedy business plan that puts the customers needs to the back burner. As I first stated, very disappointed on how Mac Haik views it’s customers. More

John Goins and Juan Gonzales were extremely helpful and great to work with when I went to test drive a new jeep thank you very much great to work with when I went to test drive a new jeep thank you very much More

My wife’s 2020 1500 Ram (20k Miles) lost power while driving on a highway. I purchased the truck from Mac Haik Dodge in Georgetown TX. Power steering went out, all the warning lights on the dashboard ca driving on a highway. I purchased the truck from Mac Haik Dodge in Georgetown TX. Power steering went out, all the warning lights on the dashboard came on, transmission warning message came on the screen along with NO BUS. Got the pickup to Mac Haik in Georgetown to check things out. I took a photo of what the dashboard looked like at the time of power loss. 2 days later I got a call from the service adviser named Robert that the truck was ready to be picked up. I asked what was wrong with it. He said it had more than 100 codes on it and the mechanic could not replicate the issue so everything is fine with the truck. They just cleared the codes. I told him this is unacceptable and the truck is unsafe for my wife to drive it in this condition and it needs to be fixed. The service adviser Robert said “I'm not God” so he can’t fix it. After purchasing 5 new trucks from this dealership and having major problems including: replacing transfer case and other parts for a 4x4, water pump in another, 2 turbos in an ECO Diesel along with a manifold and replacing a heater core in another, I told Robert that I will start buying Ford’s because of reliability and he said “You are worried about your wife driving this truck and you want to put her in a Ford?”…horrible customer service and just plain rude. I just want the truck to be safe for my wife to drive. More

The negative reviews about Robert are spot-on - take time to read them. He is rude and one of the most condescending service managers we've ever dealt with. Think long and hard before purchasing a vehicle f to read them. He is rude and one of the most condescending service managers we've ever dealt with. Think long and hard before purchasing a vehicle from this dealership because eventually it will need service and you will be totally disappointed if this guy ends up being your "Service Manager". And, obviously, this dealership appreciates this type of customer service skill set in their service area. More