Mac Haik Dodge Chrysler Jeep Ram

Tried to schedule a service appointment for my 08 Durango today. Was turned away by Tony in service because they wont service anything over 10 years old or with high mileage....??? I told him we have the Lif today. Was turned away by Tony in service because they wont service anything over 10 years old or with high mileage....??? I told him we have the LifeTime PowerTrain warranty and its only ever been serviced by Dodge Dealers but that didn't matter and his response was we should try another dealer.... This please truly only cares about selling new cars, my next will still be a Dodge, but it wont be from Mac Haik. More

Beware, BEWAREDo not shop here, go find a honest Beware, BEWARE Do not shop here, go find a honest dealership that knows what a certified use vehicle means and not just stick a sticker on it. I Beware, BEWARE Do not shop here, go find a honest dealership that knows what a certified use vehicle means and not just stick a sticker on it. I purchased a Chrysler Town and Country and what a rip off. Had a big yellow sticker on windshield saying "CERTIFIED. I don't know what certified means to them but to me it not what I purchased. This vehicle should never of pass state inspection with broken exhaust, needing brakes and headlights needing cleaning. As soon as I drove off the lot the tire pressure light went on. Thought it had low pressure, but no it needed TPMS replaced. Here's what I had to do to this vehicle, repair exhaust, brake pads on all 4, 2 rotors replaced and other 2 turn, replace 2 crack hoses , replaced 2 leaking hose, replace 2 fuse that was burned out for cigarette ports and install a missing fuse for fog lights, replace sparks plugs, replaced very dirty engine air filter and cabin air filter, had to clean headlights. Plus without telling me they put tracking devices on all there use cars. ! Talking to the manager of the use car lot , I could tell he definitely was a use car salesman before he became the manager. I now have to report this dealership to TX vehicle inspection office as this vehicle should of never pass inspection especially with broken exhaust system. By not following the Texas law on state inspection, they put anyone riding in this vehicle health at risk due to exhaust leaking into the cabin of the vehicle. Your safety and health is not a concern of this use car dealership only there profits!!! Below is part of inspection that must be performed for a vehicle to pass TX inspection. 1. Inspection Procedure: The exhaust system shall be examined visually while the engine is running to determine efficiency of the system. 2. Inspect for and reject if: a. Vehicle is not equipped with a muffler. b. Any joint is loose or leaking, including manifolds. Does not include minor leakage at exhaust control valve (manifold damper or hear riser valve). c. Manifold is cracked or broken causing leakage. d. Holes, leaking seams, or patches on the muffler, resonators, exhaust pipe, tailpipe, or catalytic converter. e. Exhaust system is not secured to the vehicle by mounting bracket designed for exhaust systems (wire, bailing wire, wire clothes hangers, wire rope, or similar material is not acceptable. f. Any brackets are loose, broken, or missing More

Very disappointed. Had agreed to a great deal for a 2019 Very disappointed. Had agreed to a great deal for a 2019 RAM 1500 Certified pre-owned with Cory (salesman). Told him I couldn’t get to him till the Very disappointed. Had agreed to a great deal for a 2019 RAM 1500 Certified pre-owned with Cory (salesman). Told him I couldn’t get to him till the weekend because of work in which he replied “still with customers, Saturday is fine”. Later that evening, I asked for the link to the credit application and he said that the truck was sold to someone else. Told me that the owners policy was to “sell everything you can when you can”. Sounds like a greedy business plan that puts the customers needs to the back burner. As I first stated, very disappointed on how Mac Haik views it’s customers. More

John Goins and Juan Gonzales were extremely helpful and great to work with when I went to test drive a new jeep thank you very much great to work with when I went to test drive a new jeep thank you very much More

My wife’s 2020 1500 Ram (20k Miles) lost power while driving on a highway. I purchased the truck from Mac Haik Dodge in Georgetown TX. Power steering went out, all the warning lights on the dashboard ca driving on a highway. I purchased the truck from Mac Haik Dodge in Georgetown TX. Power steering went out, all the warning lights on the dashboard came on, transmission warning message came on the screen along with NO BUS. Got the pickup to Mac Haik in Georgetown to check things out. I took a photo of what the dashboard looked like at the time of power loss. 2 days later I got a call from the service adviser named Robert that the truck was ready to be picked up. I asked what was wrong with it. He said it had more than 100 codes on it and the mechanic could not replicate the issue so everything is fine with the truck. They just cleared the codes. I told him this is unacceptable and the truck is unsafe for my wife to drive it in this condition and it needs to be fixed. The service adviser Robert said “I'm not God” so he can’t fix it. After purchasing 5 new trucks from this dealership and having major problems including: replacing transfer case and other parts for a 4x4, water pump in another, 2 turbos in an ECO Diesel along with a manifold and replacing a heater core in another, I told Robert that I will start buying Ford’s because of reliability and he said “You are worried about your wife driving this truck and you want to put her in a Ford?”…horrible customer service and just plain rude. I just want the truck to be safe for my wife to drive. More

The negative reviews about Robert are spot-on - take time to read them. He is rude and one of the most condescending service managers we've ever dealt with. Think long and hard before purchasing a vehicle f to read them. He is rude and one of the most condescending service managers we've ever dealt with. Think long and hard before purchasing a vehicle from this dealership because eventually it will need service and you will be totally disappointed if this guy ends up being your "Service Manager". And, obviously, this dealership appreciates this type of customer service skill set in their service area. More

K.C. Gardner provided me with the best experience I've ever had when dealing with a car salesman. My experience purchasing a Jeep from him was very pleasant and straight forward, with none of the "pushing ever had when dealing with a car salesman. My experience purchasing a Jeep from him was very pleasant and straight forward, with none of the "pushing". I went in knowing exactly what I wanted... K.C. was an excellent listener & communicator. If he was the 1st and only person I dealt with, I would be rating them 5 stars. I had many hoops to jump through to finally get my new Jeep ordered in March 2021. I first stepped into this dealership to purchase one back in June 2020, but came across some obstacles because of my specific desires not being available. I also did not have the best experience when dealing with a couple other salesmen here, but K.C. really changed my perspective by treating me like a "human" instead of a marionette doll (or some other thing that can be easily manipulated). More

Had a great experience with buying a car today at Mac Haik thanks largely to John Goins. John was awesome! He’s super knowledgeable and friendly. I really appreciate the phenomenal customer service he p Haik thanks largely to John Goins. John was awesome! He’s super knowledgeable and friendly. I really appreciate the phenomenal customer service he provided. More

My name is Alfonso Triana, recently my wife and daughter purchased a 2021 Jeep Wrangler from Mac Haik Dodge Chrysler Jeep Ram in Georgetown. The finance officer was very rude and non-customer friendly he wi purchased a 2021 Jeep Wrangler from Mac Haik Dodge Chrysler Jeep Ram in Georgetown. The finance officer was very rude and non-customer friendly he withheld important information about the contract. One example was the first payment was moved to the 1st of the month, but he said we could not change it. I am a retired Army Veteran served for 26 years and one of my jobs was Equal Opportunity Advisor for the Brigade and I felt the racism in the air, not a good experience. More