Mac Haik Dodge Chrysler Jeep Ram

Service department The worst service I've seen I work for that dealer when it was Ramey and new car owners were taken care of fast and the folks that had older cars were The worst service I've seen I work for that dealer when it was Ramey and new car owners were taken care of fast and the folks that had older cars were treated well and fair I think these service writers also paid commission and warranty claims don't pay much so these people are on the low end of the service list Someone needs some proper training More

Do not care for customers Took my 6 mo Dodge Durango in for check engine light at the scheduled appointment time 8 am. I had to pay for a rental they couldn't tell me how long Took my 6 mo Dodge Durango in for check engine light at the scheduled appointment time 8 am. I had to pay for a rental they couldn't tell me how long they would have the car by 2pm I had to call and they had not even looked at my car. Then they said they fixed it 5 days later light is back on and it's for the same code. I was not greeted and had to schedule another appointment and they tell me I need to pay for another rental car again. The service writers are the most unfriendly people I have met overall. More

Silverado Bought a silverado used ended up spending extra 4000 in repairs that didn't want to paid around blue book price so obviously they are not checking veh Bought a silverado used ended up spending extra 4000 in repairs that didn't want to paid around blue book price so obviously they are not checking vehicles out as they come in and let them know about this and no response. More

POOR, POOR, POOR, CUSTOMER SERVICE!!! OUR ANSWER DIRECTLY FROM THE DEALERSHIP ON A SECOND SET OF KEYS ($200+ TO REPLACE) THAT THEY ASSURED US THEY HAD AND 4 WEEKS LATER AND MULTIPLE UN RET OUR ANSWER DIRECTLY FROM THE DEALERSHIP ON A SECOND SET OF KEYS ($200+ TO REPLACE) THAT THEY ASSURED US THEY HAD AND 4 WEEKS LATER AND MULTIPLE UN RETURNED CALLS...........THIS! Mr Summers, I understand that you want a second key, however I did not promise to give you one, I promised to look for the second key, I spent a few hours looking for that second key and could not find it. I understand my store may have misplaced that key or it could have been shipped without the second key. However I can get you a second key for what it costs my department to get one made. So if my locksmith is 200 bucks for me then I can charge you for that key. I sold you the vehicle on a huge discount so there was not money left to make a key it was sold that cheap because the store was chasing a volume goal. I can not pay for this key out of pocket and the store will not pay for it either. Im sorry for this giving you a feeling of mistrust with Mac Haik Dodge and would like to help by at least getting it done at what it costs us instead of what service charges customers. Cory Moeller Sales Professional Mac Haik Dodge Chrysler Jeep Georgetown 512-743-9597 More

BAD BAD BAD Don't go to these guys!! I go in to buy a Challenger that was used and so they show me what its blue book is. They show me 33,000 so I am like hey not Don't go to these guys!! I go in to buy a Challenger that was used and so they show me what its blue book is. They show me 33,000 so I am like hey not bad little did I know that was all bs and the car was only worth about 26000! I go to re-fi at a bank to get a lower rate and what you know I am upside down 12,000 bucks! Now you tell me how they got a bank to finance a car for that with out misrepresenting the value of the car to the bank! I will now be calling the finace company and telling them all about the fraud this dealership is committing to consumers! More

Not worth the drive This dealership is very unprofessional. I enquired about a vehicle for sale that they posted on cars. Com got a call from a sales person and was offer This dealership is very unprofessional. I enquired about a vehicle for sale that they posted on cars. Com got a call from a sales person and was offered to come a test Drive.. I show up all the from Katy for them to tell me they don't have the car, that it was sent to auction. Why advertise a vehicle that your gonna send to auction.... What a waste of time and gas.... I should have read the reviews in the dealership before going... I'm reading a lot of terrible reviews.... O well fool me once..... More

PAY ATTENTION TO THESE REVIEWS!!! DO NOT BUY FROM HERE! I found a used, one owner SUV on their lot. Spoke with Brian G. after he responded to my inquiry. Over a couple of days w DO NOT BUY FROM HERE! I found a used, one owner SUV on their lot. Spoke with Brian G. after he responded to my inquiry. Over a couple of days we emialed, text, and spoke on the phone. He told me how he personally looked over the car and it looked new as the previous owner must of taken very good care of it. I informed 2 days prior to my arrival, for me to look at the car. I get there, the car is pulled to the front, however the first thing I see is the huge scratch down the passenger side of the car. Brian G. insists it can be covered with touch up paint. Not only am I extremely disturbed by his reaction, but what part of "like new" is this scratch. He insisted it showed up in the pictures online, as well as his "boss" when he arrived later. And once you saw the car in person and knew what you were looking at, that scratch did show in the pictures, but if you had previous knowledge before making a near 3 hour drive, I would of not been there to begin with. Furthermore, the car only had a generic valet key, to which the make and trim level was most definetly sold with 2 keyless entry remote/key combinations. I would know, as I have a car the same year and make as this one. To which Brian G. tells me are not a true necessity and while that may be true in reality, does not reign true when I'm purchasing a new car. I also checked back at the internet listing and sure enough "Keyless Entry" was listed. Sure its available after you take the car bake to the Honda shop and pay $250 or more for them to make and program a new one!!!! The interior was also dirty, as in not only did they not bother to vacuum the car out, but the back seats and the cloth arm rests in the front were thoroughly soiled! To which the "boss" replies that he could have it cleaned while I wait. Ummm, I had driven 3 hours and no intentions on "waiting" for anything. Thats why I knew what I was paying and had the funds ready to go. I was simply to take delievery of this "one owner, like new suv" that did not exist on their lot! More

STAY AWAY!! If I could give a negative review I would. I was informed that I had a recall on something on my car so I called to make an appointment 2 weeks ago. I If I could give a negative review I would. I was informed that I had a recall on something on my car so I called to make an appointment 2 weeks ago. I was told it would take the day to fix it . I informed them of my work hours, Robert said there was a shuttle to get me to and from work. Cool. so I set my appointment time for 720 am. got there and dropped the car off. I was told to sit in the waiting area to wait for the shuttle. at 8am someone came and asked who was waiting for the shuttle, we all went to the van and got in. The driver asked where we were all going. I was the only one going somewhere other than Georgetown, So i was informed that I would be dropped off last. I got to work 45 minutes late...I asked the driver if he would be the one picking me up @ 5:25pm? he said "oh no we don't shuttle that late" and that I needed to call my service advisor . I called him and he proceeded to tell me that the latest I could be picked up was 4pm. I informed him of our conversation 2 weeks ago when I had told him of my work hours and he stated that I never said anything about my hours and if I had he would have told me that the shuttle didn't run that late. I was like you have to be kidding me!! I got off the phone and called to speak to the manager of service. 3 hrs later got a call from Brian who had Robert in his office with me on speaker. I proceeded to explain the issue, and Robert said - I've worked here for 9 years, I would never tell you that, I said " well you did, had you told me this before hand I might have been able to make arrangements but now I'm stuck." Brian then told me " ma'am the shuttle is a courtesy and the latest we could get you is 4pm.". And all I could think was - I wonder if their boss would be OK with them coming in late to work then leaving an hour and a half early!! Probably not! but thats what they are thinking will fly with my job!?! then he said - you can get a taxi or uber..I told them this was deplorable customer service and then they sat there saying nothing , complete silence.. i was like. ok. thanks for the call!! So I called the Mac Haik corporate office in Houston and was told I needed to speak to Terry Fields, I called Him and was informed that he was out but the woman , Caroll , who answered the phone gave me the name of the GM at the dealership , Eric, and stated she was emailing him to let him know that I would be calling him. I called him and left a voice mail, He called me back about 30 minutes later, I explained to him how everything went down , how I was basically called a liar and told there was nothing they could do or were willing to do for that matter, he apologized and said they were human and they make mistakes but that's not the way they conduct business. He will speak to them about it and they can learn from it and he hopes that they will be able to have my business in the future... in the end My husband STILL had to get off work early to go get the car and then come get me.. No , you will not be getting my business again.. More

Used Vehical Service I purchased my vehical from Mac Haik with a big smile on my face. Sales were not pushy nor dis-respectful, they were just all great. Negotiation qui I purchased my vehical from Mac Haik with a big smile on my face. Sales were not pushy nor dis-respectful, they were just all great. Negotiation quick and I faired on the better half, I would recomment for a excellent car buying experience go to Mac Haik and get a new/used car. More

Discourteous Liars! I called and spoke to Dion (The Liar) about a 4runner I wanted to buy. I asked whether it was still available. I did not want to drag my family severa I called and spoke to Dion (The Liar) about a 4runner I wanted to buy. I asked whether it was still available. I did not want to drag my family several towns over if there was no way to look at it. He said "I know for a fact it is because it was just finished being detailed and were not able to show it to others while it was being worked on." We drove to the site and asked to look at it. He looked around and dragged us to another lot finally giving up and saying "it is locked in this building". I told him I was unhappy, and the whole reason I called ahead was to avoid this type of situation. This I find discourteous and unprofessional but still made a point to wake up early the next day (I work nights) upon opening and here is where it gets really bad.. I arrived and spoke to another salesperson. He also said it was available and went to go retrieve it. I noticed he grabbed Dion the liar on the way out of the building and they disappeared for a while. When they got back they said they would have to find out if it was ready to be showed (this was why I had called in the first place). I was standing outside and Dion the liar came swaggering out the door saying "I told you" to which I cut him off and said I prefer not to work with you after you lied to me. He puffed up and got in my face and said it was my fault for not calling him back (I called once, I should not have to call back and say i am leaving now). I tried to tell him why what he did was rude and disrespectful, but instead of listening he puffed up more and acted like he was going to hit me, so I said I am done talking to you, I need to the speak with a manager. After some waiting, the "manager" came over and did not even want to hear what happened. He did not even let me speak before saying "we do not want to sell you a car". I was very taken aback. I had never been treated so rudely before and could not beleive what was happening. I can only guess that Dion once again lied, this time about what I wanted to discuss with management. I drove my car across the street to the main 'new car' dealership and asked to speak with a manager there. I explained the situation and told him I could not believe the way I was being treated. I never once lost my cool or was disrespectful to the staff. He asked me to wait in the waiting area for a minute while he made some calls.. When he called me back over, he said "the 4runner was never available." Please take my warning seriously and avoid these guy's like the plague. If they seem nice and courteous they are probably lying their xxxxx off in order to take advantage of you in some way. They are discourteous liars and probably thieves too. W More