Mac Haik Dodge Chrysler Jeep Ram

IF YOUR LOOKING TO DO BUSINESS WITH THEM READ ALL!! TOTAL SCAM ARTIST AT THIS DEALER SHIP... BUYER BEWARE COMPLETE WASTE OF TIME AND GAS MONEY. INTERNET ADVERTISED PRICE ON FRIDAY $3497 SPENT AN HOU TOTAL SCAM ARTIST AT THIS DEALER SHIP... BUYER BEWARE COMPLETE WASTE OF TIME AND GAS MONEY. INTERNET ADVERTISED PRICE ON FRIDAY $3497 SPENT AN HOUR AT THE DEALERSHIP ON FRIDAY WHILE AUSTIN A. SALESMAN WAS TO INCOMPETENT TO FIND THE KEY, I EXPLAINED THAT I LIVE OVER AN HOURS DRIVE AWAY AND I WOULD COME BACK ON SATURDAY. CALLED SATURDAY MORNING AUSTIN SAID HE FOUND THE KEY CAR COULDN'T BE TEST DRIVEN BECAUSE CHECK ENGINE LIGHT WAS ON BS. STARTED TALKING CREDIT CARD AND PUTTING THE VEHICLE ON HOLD MONDAY BS, I TOLD HIM I WANT TO BUY TODAY HE SAID HE WOULD CALL ME BACK BS. WAITED ALL DAY FOR CALL, NOPE.. I TRIED CALL HIM NO ANSWER, FINALLY DECIDED TO MAKE THE 1HR PLUS DRIVE. PULLED IN AND SOMEONE HAD JUST GOTTEN BACK FROM A TEST DRIVE IN THE CAR!!! AUSTIN ISNT THERE TALKED WITH DILLION SALESMAN NOW. TEST DRIVE THE CAR GO IN TO DISCUSS BUYING I HAVE CASH READY TO MAKE A PURCHASE NOW THE PRICE IS $5666 THEY SAY THEY RAISED THE PRICE THAT DAY!!!! I CALL FOUL BECAUSE I SPENT AN HOUR THERE THE EVENING BEFORE AT $3497 AND THEY COULDNT FIND THE KEY. I OFFERED TO BUY CAR AS IS FOR THE $3500 AND THE MANAGER SAID NO THAT THEY WOULD INSPECT THE CAR ON MONDAY AND HONOR THAT PRICE OF $3497 bs again. MONDAY AUSTIN CALLS ME ASKING ME TO MAKE AN OFFER AND lots of OTHER BS. I SAY NO THEY ARE GOING TO HONOR THE PRICE. DILLION CALLS THE PRICE HAS GONE UP NOW TO $4000 BECAUSE SUPPOSEDLY THEY REPAIRED SOMETHING WENT BACK OUT THERE MANAGER IS CONDESCENDING IN THE DISCUSSION ( DILLION WARNED ME THE MANAGER WAS A JERK I HAD A FEELING THAT ITS ALL PART OF THEIR SCAM ) TOTAL LOSS OF TIME AND GAS. THERE IS ALOT MORE OF BACK AND FORTH TO THIS STORY AND IT WAS MAINLY LYING AND MISDIRECTING TRYING TO JUSTIFY THE PRICE INCREASE AS OTHER REVIEWS HAVE SAID... THE ONLY THING I HAVE LEFT IS TELLING ALL MY COWORKERS THAT LIVE IN ROUND ROCK AND GEORGETOWN MY EXPERIENCE HERE AND HOW DISGUSTING THEIR BUSINESS PRACTICE IS. I HAVE ALREADY HAD 2 COWORKERS SAY THEY HAVE HAD SIMILAR TERRIBLE EXPERIENCES. More

Don't abide by warranty purchase and after purchase defects Bought a used Nissan Altama Austin was our salesperson and as soon as we left the lot the tire Sensor/warning light came on had to go to Brian G our f Bought a used Nissan Altama Austin was our salesperson and as soon as we left the lot the tire Sensor/warning light came on had to go to Brian G our finance rep since our salesperson didn't want anything to do with it.,to get any action done to repair, they took it in and called that it was ready and when picked up and drove off the same issue occurred. Took it back and they said the shop put the wrong sensors on, they finally got it fixed. Next thing we bought warranty from Brian G and a few months the AC was blowing warm air and when taken to service department Robert he charged us and found excuses .Dont ever by car or warranty from them they just get you then once they got your money you are worthless. More

NO CUSTOMER SERVICE The people that work in the service center will smile at you while they lie to your face. They do not have a concept of who the customer is and they The people that work in the service center will smile at you while they lie to your face. They do not have a concept of who the customer is and they DO NOT CARE. I can only assume that they do not have anyone to answer to...it sure isn't the customer! More

Service department The worst service I've seen I work for that dealer when it was Ramey and new car owners were taken care of fast and the folks that had older cars were The worst service I've seen I work for that dealer when it was Ramey and new car owners were taken care of fast and the folks that had older cars were treated well and fair I think these service writers also paid commission and warranty claims don't pay much so these people are on the low end of the service list Someone needs some proper training More

Do not care for customers Took my 6 mo Dodge Durango in for check engine light at the scheduled appointment time 8 am. I had to pay for a rental they couldn't tell me how long Took my 6 mo Dodge Durango in for check engine light at the scheduled appointment time 8 am. I had to pay for a rental they couldn't tell me how long they would have the car by 2pm I had to call and they had not even looked at my car. Then they said they fixed it 5 days later light is back on and it's for the same code. I was not greeted and had to schedule another appointment and they tell me I need to pay for another rental car again. The service writers are the most unfriendly people I have met overall. More

Silverado Bought a silverado used ended up spending extra 4000 in repairs that didn't want to paid around blue book price so obviously they are not checking veh Bought a silverado used ended up spending extra 4000 in repairs that didn't want to paid around blue book price so obviously they are not checking vehicles out as they come in and let them know about this and no response. More

POOR, POOR, POOR, CUSTOMER SERVICE!!! OUR ANSWER DIRECTLY FROM THE DEALERSHIP ON A SECOND SET OF KEYS ($200+ TO REPLACE) THAT THEY ASSURED US THEY HAD AND 4 WEEKS LATER AND MULTIPLE UN RET OUR ANSWER DIRECTLY FROM THE DEALERSHIP ON A SECOND SET OF KEYS ($200+ TO REPLACE) THAT THEY ASSURED US THEY HAD AND 4 WEEKS LATER AND MULTIPLE UN RETURNED CALLS...........THIS! Mr Summers, I understand that you want a second key, however I did not promise to give you one, I promised to look for the second key, I spent a few hours looking for that second key and could not find it. I understand my store may have misplaced that key or it could have been shipped without the second key. However I can get you a second key for what it costs my department to get one made. So if my locksmith is 200 bucks for me then I can charge you for that key. I sold you the vehicle on a huge discount so there was not money left to make a key it was sold that cheap because the store was chasing a volume goal. I can not pay for this key out of pocket and the store will not pay for it either. Im sorry for this giving you a feeling of mistrust with Mac Haik Dodge and would like to help by at least getting it done at what it costs us instead of what service charges customers. Cory Moeller Sales Professional Mac Haik Dodge Chrysler Jeep Georgetown 512-743-9597 More

BAD BAD BAD Don't go to these guys!! I go in to buy a Challenger that was used and so they show me what its blue book is. They show me 33,000 so I am like hey not Don't go to these guys!! I go in to buy a Challenger that was used and so they show me what its blue book is. They show me 33,000 so I am like hey not bad little did I know that was all bs and the car was only worth about 26000! I go to re-fi at a bank to get a lower rate and what you know I am upside down 12,000 bucks! Now you tell me how they got a bank to finance a car for that with out misrepresenting the value of the car to the bank! I will now be calling the finace company and telling them all about the fraud this dealership is committing to consumers! More

Not worth the drive This dealership is very unprofessional. I enquired about a vehicle for sale that they posted on cars. Com got a call from a sales person and was offer This dealership is very unprofessional. I enquired about a vehicle for sale that they posted on cars. Com got a call from a sales person and was offered to come a test Drive.. I show up all the from Katy for them to tell me they don't have the car, that it was sent to auction. Why advertise a vehicle that your gonna send to auction.... What a waste of time and gas.... I should have read the reviews in the dealership before going... I'm reading a lot of terrible reviews.... O well fool me once..... More

PAY ATTENTION TO THESE REVIEWS!!! DO NOT BUY FROM HERE! I found a used, one owner SUV on their lot. Spoke with Brian G. after he responded to my inquiry. Over a couple of days w DO NOT BUY FROM HERE! I found a used, one owner SUV on their lot. Spoke with Brian G. after he responded to my inquiry. Over a couple of days we emialed, text, and spoke on the phone. He told me how he personally looked over the car and it looked new as the previous owner must of taken very good care of it. I informed 2 days prior to my arrival, for me to look at the car. I get there, the car is pulled to the front, however the first thing I see is the huge scratch down the passenger side of the car. Brian G. insists it can be covered with touch up paint. Not only am I extremely disturbed by his reaction, but what part of "like new" is this scratch. He insisted it showed up in the pictures online, as well as his "boss" when he arrived later. And once you saw the car in person and knew what you were looking at, that scratch did show in the pictures, but if you had previous knowledge before making a near 3 hour drive, I would of not been there to begin with. Furthermore, the car only had a generic valet key, to which the make and trim level was most definetly sold with 2 keyless entry remote/key combinations. I would know, as I have a car the same year and make as this one. To which Brian G. tells me are not a true necessity and while that may be true in reality, does not reign true when I'm purchasing a new car. I also checked back at the internet listing and sure enough "Keyless Entry" was listed. Sure its available after you take the car bake to the Honda shop and pay $250 or more for them to make and program a new one!!!! The interior was also dirty, as in not only did they not bother to vacuum the car out, but the back seats and the cloth arm rests in the front were thoroughly soiled! To which the "boss" replies that he could have it cleaned while I wait. Ummm, I had driven 3 hours and no intentions on "waiting" for anything. Thats why I knew what I was paying and had the funds ready to go. I was simply to take delievery of this "one owner, like new suv" that did not exist on their lot! More