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Mac Haik Ford Lincoln - Service Center

Georgetown, TX

4.5
2,430 Reviews

2,430 Reviews of Mac Haik Ford Lincoln - Service Center

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November 18, 2021

Very easy to drop off vehicle and provided a reasonable expectation of when the vehicle would be completed. To my surprise, the vehicle was done the very next day! Thank you so much for the prompt and frie More

by DLOPEZ16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Holmstrom
Nov 21, 2021 -

Mac Haik Ford Lincoln responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 18, 2021

Normally get good service here but this time two things happened. First we had an oil change and they did not attach the splash guard on well and had to bring it back dragging. Second (and this is minor) t More

by LONECROW72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shay
Nov 19, 2021 -

Mac Haik Ford Lincoln responded

Hi, thank you for sharing this recent experience with us. We take our clients' comments seriously and want to understand in further detail what exactly went wrong. Please reach out to Duane Harris at 512-930-8301 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon.

November 17, 2021

Took my car in late one day and had it back the next, serviced and washed. Everyone was very helpful and courteous. More

by LOBLOY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kahler
Nov 21, 2021 -

Mac Haik Ford Lincoln responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 16, 2021

Service rep epitomized great customer service!Jason Service rep epitomized great customer service! Jason spoke to customers while they (I) were in line to let them know someone would be right with them More

by STHOMASON146
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jason Norman
Nov 19, 2021 -

Mac Haik Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

November 16, 2021

They did everything possible to get my truck back in 2 days. They always try to exceed your expectations! More

by GMCCANN29
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shay Piel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Norman
Nov 18, 2021 -

Mac Haik Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

November 16, 2021

Great service! Service was fast and everyone that I came in contact with was very friendly and knowledgeable. More

by RNMOM04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doc
Nov 19, 2021 -

Mac Haik Ford Lincoln responded

Hi, your comments keep us motivated and working hard for all our guests! Thanks again for your business! Take care!

November 16, 2021

Just like we complain about bogus fees on our Cable bill I found the following BS fees on my recent auto bill. $5.75 for an oil filter disposal. Really? $99.00 to check my poor AM radio reception and sti More

by stevebecker0414
Customer Service
Recommend Dealer
No
Employees Worked With
Eric Holmstrom
Dec 04, 2021 -

Mac Haik Ford Lincoln responded

Hi, thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to hear that you did not. Please give a call to Duane Harris at 512-930-8301 and we will do our best to make this better. We hope to hear from you soon.

November 15, 2021

Not sure why it is called quick lane. Took 2 hours and 15 minutes for vehicle to be serviced. In my experience at other places it takes about 45 minutes to an hour for an oil change and tire rotation. Only c More

by TSUBARNEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure who person was.
Nov 30, 2021 -

Mac Haik Ford Lincoln responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact Duane Harris at 512-930-8301 so we can work towards a resolution. We look forward to hearing from you. Take care!

November 15, 2021

fast, reliable. busy(good thing) but get there early if u have to wait, times get longer throughout the day More

by sdetweil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
no one_listed
Nov 19, 2021 -

Mac Haik Ford Lincoln responded

Hi, thank you for sharing your positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 15, 2021

Restored my truck in Ford service. Even though they couldn’t reproduce my issue. They at least pulled the cover and saw the damage and fixed my issue. I felt they did a good job with even replacement w More

by JOHN_PLACE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff
Nov 18, 2021 -

Mac Haik Ford Lincoln responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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