Mac Haik Ford Lincoln - Service Center

I had some issues with my new truck. I believe they went out of their way to help me. I appreciate their efforts. All is good now! out of their way to help me. I appreciate their efforts. All is good now! More

Mark Stepp was very helpful and accommodative as I did not have an appointment and he quickly pre-diagnosed the issue. THX! not have an appointment and he quickly pre-diagnosed the issue. THX! More

The Service Center individuals welcome you in professional manner that makes you feel like you are part of the family. I always have a great experience with the Service Center. They explain what professional manner that makes you feel like you are part of the family. I always have a great experience with the Service Center. They explain what they did to the vehicle when they do a service and make sure you are satisfied. They do outstanding work on your vehicle what ever is needed. I have been going Quick Lane Service for over the last 21 years. More

I always have an outstanding experience with the Service Center. The personal are professional and experienced their job. They will keep you informed on your vehicle while the work is being worked on. The Center. The personal are professional and experienced their job. They will keep you informed on your vehicle while the work is being worked on. The work is always done right. I have been going to the service center for over 21 years. I am always happy with the work completed! More

Excellent communication. Delivered my truck at the promised time. I will definitely be using them for future services. promised time. I will definitely be using them for future services. More

I have been taking my Ford Escape Hybrid to Mak Haik Service Department and Quick Lube since I bought it 10 years ago. The level of service has steadily declined. If I had another choice of Ford mechani Service Department and Quick Lube since I bought it 10 years ago. The level of service has steadily declined. If I had another choice of Ford mechanic near me in Round Rock, I would 100% go there. This last week my hybrid battery died, which is a super rare occurrence. Had it towed to Mak Haik on Monday. They were so busy they didn’t even look at until Wednesday. Finally they told me the hybrid battery was dead, and they would try to recharge it. This was alarming to me, I asked what caused it, they just said I need to drive the car more. I work from home, so I don’t drive it that much, but it doesn’t sit for weeks either. I drive it a couple times a week. There was no explanation as to why this suddenly happened, so I have no confidence that it won’t happen again. The car wasn’t ready until end of day on Friday. I went to pick it up at the Quick Lane department. Was ignored when I walked in, despite there being no one in the lobby. Finally was asked what I needed. Told them I was there to pick up my car. I was given the paperwork and asked if I had any questions. As my Service Rep had already left for the day, I said no. Was given the $1700 total, I paid, and then they gave me the key. And that was it. No thank you or anything else. I was surprised, as they usually pull the car to the front for me. I asked where the car was. The customer service person said it’s should be somewhere in the middle row of the parking lot. That was all. So I went out, walked the lot until I found my car, and it was filthy. It had been left out in the rain all week, and since it was sunny that day, all the mud and grime was baked on. For $1700 I didn’t even get the car pulled around for me or even a car wash. They are so busy now I guess they don’t care if they lose a customer or two. And like I said, our options are slim anyway. I have to say, they have never given me a car wash after service like many dealerships do. But after having my car a week, leaving it out uncovered, and returning it to me dirty, I would have thought this time they should have done it. All in all, very unhappy with my experience. If you have another option, go there instead. Mak Haik always sends customer service surveys, but as it keeps getting worse, they clearly only do that for show. More

I had to schedule a few months out to get in for my repair issues, then it took another week to complete. Just a sign of the times, but the work was completed and all is good. repair issues, then it took another week to complete. Just a sign of the times, but the work was completed and all is good. More

The service department always provides great work. The employees are always very nice and helpful. employees are always very nice and helpful. More