Mac Haik Ford Lincoln - Service Center

Shay did a great job keeping me informed of the status of my maintenance. He explained that it was recommended that I replace my cabin filter, but did not pressure me at all. He was friendly and helpful. my maintenance. He explained that it was recommended that I replace my cabin filter, but did not pressure me at all. He was friendly and helpful. More

My problem was difficult to diagnose, but they stuck with it until they got it resolved. it until they got it resolved. More

Wow! I was so pleased of the seamless experience and the absolutely best service representative I’ve had experience working with. Tom Hairston really made I was so pleased of the seamless experience and the absolutely best service representative I’ve had experience working with. Tom Hairston really made me very comfortable with this dealership from the time I scheduled the appointment with him. He was so respectful, courteous, professional and a joy to work with. I give him 30 Stars! This was my first experience at this dealership and I will be back regardless of the travel time from Harker Heights. Thanks for the experience. More

I decided to try Mac Haik again after 2 years away and Shay was awesome kept me informed about my car and best option I had for repairs! communication is key and Shay knocked it out the park! Shay was awesome kept me informed about my car and best option I had for repairs! communication is key and Shay knocked it out the park! More

service was efficient, quick. Service personnel polite, . Was a particularly cold day for maintenance personnel to be in and out of service bays. Service personnel polite, . Was a particularly cold day for maintenance personnel to be in and out of service bays. More

Max was great, he worked hard to give us what we wanted. Great service and good experience. I will definitely work with him again! Great service and good experience. I will definitely work with him again! More

They were very helpful at service desk and came out to the house the following week to replace back up camera the house the following week to replace back up camera More

In late October had a new battery installed on my Lincoln, since then my Sync 3 Sync 3 Nav system has been acting up, I was told to do a factory reboot, by my service advisor, did this 2 times still Lincoln, since then my Sync 3 Sync 3 Nav system has been acting up, I was told to do a factory reboot, by my service advisor, did this 2 times still acting up. Called yesterday for appointment, they told me April 30th was the soonest, I was all set to make this my dealership for a future purchase, I will definitely be re thinking this. I am a long time purchaser of ford products. I have never had to wait 3 months for an appointment! I am very disappointed. More

Easy to deal with and have great customer service. Would look to them in the future for another vehicle. Would look to them in the future for another vehicle. More

Staff was dismissive and even though I brought the vehicle in for an oil change I was surprised nobody reminded me about the 10k service for the vehicle. I have 9155 miles. Seems like a logical discus vehicle in for an oil change I was surprised nobody reminded me about the 10k service for the vehicle. I have 9155 miles. Seems like a logical discussion. I had an appointment and it took an hour and a half. More