Mac Haik Ford Lincoln - Service Center

Thank you to the girl (can’t remember her name), who hooked me up with my points! Awesome stuff! hooked me up with my points! Awesome stuff! More

tHE ENTIRE SERVICE DEPARTMENT IS TOP NOTCH, Freindly and attentive to every need. Definently exceeded expectations. attentive to every need. Definently exceeded expectations. More

It took us a few minutes for someone to come out and help when we arrived but the person who helped us was great. when we arrived but the person who helped us was great. More

My experience with the service department was great! Chaime was my service advisor and made everything super easy and quick! I had a wonderful experience and would definitely return to this dealership f Chaime was my service advisor and made everything super easy and quick! I had a wonderful experience and would definitely return to this dealership for future service. More

Everyone I dealt with in service and parts was very friendly and a pleasure to talk to. I Had an issue with a seat trim part, the part number was wrong in the Ford/Lincoln system. Though it took a whil friendly and a pleasure to talk to. I Had an issue with a seat trim part, the part number was wrong in the Ford/Lincoln system. Though it took a while, several people hung in there after a few tries and made sure we got the correct part and the repair was done properly and looked like new. Cowboy Goodman was very thorough, Shay Piel made sure I had something to drive. And David in parts used his own credit card to get the correct part shipped from another dealership to expedite getting it done after the first few wrong part deliveries. They worked hard as a team to get this done right. Robert Fox at corporate Lincoln Concierge helped with the part number resolution, contacted me and called me and the dealership on a regular basis to make sure things stayed on track and meeting expectations. Robert is a very good communicator and excellent in customer service. Thanks for the team effort. More

Very good visit for a recall. Everything went as scheduled, even finished a bit early. Everything went as scheduled, even finished a bit early. More

Great service as always! !! Only place I take my truck for service and maintenance. Highly recommend !! Only place I take my truck for service and maintenance. Highly recommend More

Extremely friendly customer service. Service was performed in less time than expected. That’s always a plus! Service was performed in less time than expected. That’s always a plus! More

Ford put out a hold on the recall that I was bringing my explorer in for. No one called. I dropped the car off the night before, cost me $20 in Uber fees. Was told I would have a ride to pick the car up, af explorer in for. No one called. I dropped the car off the night before, cost me $20 in Uber fees. Was told I would have a ride to pick the car up, after several annoying phone calls i was told y'all could not give me a ride that yall offered me, so another $20 Uber fee to come get the car. Bought my explorer ST from y'all and second time to the service department that turned into a major pain in the backside. BTW, I scheduled this recall appointment 2 months ago and I even called the service department the day before drop off, you would think someone would have said something. But, I am sure y'all will come up with some lame excuse for not calling. Love the Explorer not to found of your service department. Also, don't offer something you can't deliver on, like pickup service. That just makes things worse. More

Good service reps with friendly service and give detailed information on what your car needs, information on what your car needs, More