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Mac Haik Ford Lincoln - Service Center
Georgetown, TX
2,441 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,441 Reviews of Mac Haik Ford Lincoln - Service Center
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January 07, 2023
Bought a new truck, very helpful salesman and staff. Patiently answered question after question. Returned the next week for purchased upgrades, completed quickly and efficiently. Overall, a very good Patiently answered question after question. Returned the next week for purchased upgrades, completed quickly and efficiently. Overall, a very good experience. More
by SCPRIHODA
Verified Customer
January 06, 2023
The new service area is nice. The repairs were completed quickly. The only complaint is that they no longer have a shuttle service to take you home. The repairs were completed quickly. The only complaint is that they no longer have a shuttle service to take you home. More
by Cstransou
Employees Worked With
Dave k
January 06, 2023
Really appreciate the customer service of my service advisor, Chad Rogers. I thought my tire repair was under my warranty but we found out it wasn't. Instead of charging me a bunch of money, he found advisor, Chad Rogers. I thought my tire repair was under my warranty but we found out it wasn't. Instead of charging me a bunch of money, he found a solution that met both our needs. He's a real problem solver. More
by ISIAH.GORDON
Employees Worked With
Chad Rogers
January 02, 2023
They had less staff than normal because of the holidays, and still got my vehicle completed sooner than I expected. I can count on Mark and Robert who also helped me while Mark was on vacation to make sure and still got my vehicle completed sooner than I expected. I can count on Mark and Robert who also helped me while Mark was on vacation to make sure that my truck is fixed right the first time. I dont know the names of the technicians but they do a great job every time. I trust them to keep my vehicle running like new. I highly recommend Mac Haik. More
by TOM
Employees Worked With
January 02, 2023
I purchased a new truck that had a problem. The team fixed the problem in a timely manner and Sully (my sales representative) delivered the vehicle to my home with a full tank of gas! WOW! The team fixed the problem in a timely manner and Sully (my sales representative) delivered the vehicle to my home with a full tank of gas! WOW! More
by DRNAPLES
December 30, 2022
I took my truck into have a leak in the cab checked. Originally Mark was helping me and was working with me on it, but he left on vacation and sort of fell apart from there. Never called me to tell me Originally Mark was helping me and was working with me on it, but he left on vacation and sort of fell apart from there. Never called me to tell me my truck was done -I had to call them to find out. When I went to pick it up since they had replaced my carpet they had tossed my belongings from the back seat into the bed of the truck and just left them there rolling around in the back. I noticed my jumper cables were missing so I went back in to ask about them. The manager James came out and basically told me they had expensive jumper cables and had not reason to take mine. I explained I wasn't saying they had taken them and maybe misplaced them, but either way they were gone. He begrudgingly goes to look and low and behold finds them on the techs bench. My back window they replaced was covered in hand prints - they didn't even wash it after they installed it and it was filthy. There was carpet threads from the carpet install all over my dash and they didn't clean it. I noticed they had broken off a large clip on the handle on the truck. This clip has to popped back into place and so there is no way a tech broke it and didn't know it so basically broke it and just was hoping I wouldn't notice. I noticed they had opened the sun roof as the shade was pulled back and when I went to test it the sunroof no longer worked. I had to take the truck back the next day to get the sunroof fixed. Now James tells me the tech didn't mess with the sunroof and so they didn't break it, but they fixed it for me anyways. Sunroof was not broken before I went in and I know the tech had messed with it because the cover was retracted. I finally pick up my truck and the person who fixed my sunroof left greasy finger prints all over the roof of my truck. So after spending $2000 to fix my truck I get it back in worse condition than I took it in and am going to have to have it cleaned due to their service. More
by clint
December 29, 2022
Did the prepaid maintenance plan and still under warranty, so it's always a pleasant experience :-) They were fast, fixed my issue and didn't cost me anything. :-) warranty, so it's always a pleasant experience :-) They were fast, fixed my issue and didn't cost me anything. :-) More
by RUSSELLSPILLERS
