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Mac Haik Ford Lincoln - Service Center
Georgetown, TX
2,444 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,444 Reviews of Mac Haik Ford Lincoln - Service Center
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Verified Customer
December 30, 2022
I took my truck into have a leak in the cab checked. Originally Mark was helping me and was working with me on it, but he left on vacation and sort of fell apart from there. Never called me to tell me Originally Mark was helping me and was working with me on it, but he left on vacation and sort of fell apart from there. Never called me to tell me my truck was done -I had to call them to find out. When I went to pick it up since they had replaced my carpet they had tossed my belongings from the back seat into the bed of the truck and just left them there rolling around in the back. I noticed my jumper cables were missing so I went back in to ask about them. The manager James came out and basically told me they had expensive jumper cables and had not reason to take mine. I explained I wasn't saying they had taken them and maybe misplaced them, but either way they were gone. He begrudgingly goes to look and low and behold finds them on the techs bench. My back window they replaced was covered in hand prints - they didn't even wash it after they installed it and it was filthy. There was carpet threads from the carpet install all over my dash and they didn't clean it. I noticed they had broken off a large clip on the handle on the truck. This clip has to popped back into place and so there is no way a tech broke it and didn't know it so basically broke it and just was hoping I wouldn't notice. I noticed they had opened the sun roof as the shade was pulled back and when I went to test it the sunroof no longer worked. I had to take the truck back the next day to get the sunroof fixed. Now James tells me the tech didn't mess with the sunroof and so they didn't break it, but they fixed it for me anyways. Sunroof was not broken before I went in and I know the tech had messed with it because the cover was retracted. I finally pick up my truck and the person who fixed my sunroof left greasy finger prints all over the roof of my truck. So after spending $2000 to fix my truck I get it back in worse condition than I took it in and am going to have to have it cleaned due to their service. More
by clint
December 29, 2022
Did the prepaid maintenance plan and still under warranty, so it's always a pleasant experience :-) They were fast, fixed my issue and didn't cost me anything. :-) warranty, so it's always a pleasant experience :-) They were fast, fixed my issue and didn't cost me anything. :-) More
by RUSSELLSPILLERS
December 24, 2022
Great service mArk Step saw to every step tracked every step kept me informed as the parts arrived step kept me informed as the parts arrived More
by Weaver jackson
Employees Worked With
December 21, 2022
Service performed everything required and in a timely manner. I was kept updated all through the service process. manner. I was kept updated all through the service process. More
by SBRASWELL0
Employees Worked With
December 19, 2022
All services were performed as required, and vehicle was returned on time (as promised). Much appreciated. returned on time (as promised). Much appreciated. More
by gbutler4
Employees Worked With
December 19, 2022
Always pleasant intro and communication of service needs, however, the work needed took longer than expected so I was unable to pick up my vehicle same day as car wash would have to be done next day. I had t however, the work needed took longer than expected so I was unable to pick up my vehicle same day as car wash would have to be done next day. I had to pick up my car early in the morning and was unable to wait another 2 hours for the wash. I heard a number of other customers told the same. The reason given was that the wash bay was shared by new car sales and others, so it sounds like loyal Lincoln customers are no longer given the attention they deserve in Quick Lane. This isn't the first time this year that this has happened, so I felt it warranted this comment. More
by joyceh216
Employees Worked With
Deborah
