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Mac Haik Ford Lincoln - Service Center

Georgetown, TX

4.5
2,455 Reviews
Call Service Center (512) 930-3673

2,455 Reviews of Mac Haik Ford Lincoln - Service Center

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March 25, 2025

Jonny b is the best great job no complaints here did a great job servicing my need More

by KENNETHFREASIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Olga Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Starnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabriel Baer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Bennerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 25, 2025

Had recall performed using the mobile service. Tech was on time and finished the job within stated time. More

by JMOLNAR620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cowboy Robert Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 25, 2025

SEE EARLIER REVIEW. TWO HOUR ROUTINE OIL CHANGE WITH APPOINTMENT. First time customer. Not impressive. Giving me a free next change card helped soften the blow. More

by Pooch@56
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NAME NOT KNOWN
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Mar 27, 2025 -

Mac Haik Ford Lincoln responded

Thank you for taking time to leave this review. Our oil changes are a lot more detailed than you would find at small shop that focuses on quick turnaround times during their oil changes. Our guidelines require the vehicle be lifted and inspected by our trained technicians to make sure the job is done right and there are no other identifiable issues. Most other quick change shops have an opening in the floor where their employees quickly run down, and drain the oil. But those make it difficult to identify certain issues. Nonetheless, It should not take 2 hours and we missed the mark on this visit. Our apologies for the delay. I am glad you were given a complimentary oil change so we can show you a better experience next time. Please reach out to Trevor Lindell, Service Manager, as he would like to find out more about why it took so long on your visit so we can improve our service in the future. 512-930-3673, ask for Trevor in QuickLane. Thanks again for the information.

March 24, 2025

Sophie was awesome! I had a couple of minor issues that were resolved very attentively. More

by DROGERS57US
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sophie Rosa
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March 24, 2025

Vehicle pickup and delivery, along with their friendly customer service, made for an excellent experience. I certainly recommend Mac Haik’s service department. More

by Russ F.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shay Piel
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Main
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Stepp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Tincher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cowboy Robert Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 23, 2025

Shawn was great to work with and was very honest. Just wish loaner cars were offered for extended time while car is being worked on. More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
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March 23, 2025

Customer service, so far, has been excellent. We really enjoyed our salesman and the aftermarket team was fantastic when we had issues with the tint on one of our windows the week after purchase. More

by AMLEE1081
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Riley Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 22, 2025

Mark went way beyond expectations to make us happy! ! Great communication and follow up throughout the process! More

by BUDPATTERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stepp
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 22, 2025

The service team was invaluable in the process of claiming my insurance. Nick was caring, knowledgeable, and patient. He provided all that insurance required immediately and was always available to a More

by P.ROMEROLARACUENTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gamez
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March 22, 2025

Very professional and easy to work with. Extremely pleasant experience and never feel pressured or rushed. More

by TATECHRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
GUSTAVO BITTENCOURT
5.0
This rating includes all reviews, with more weight given to recent reviews.
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