Mac Haik Ford Pasadena

Straight trash!!! I purchased a car from here 5 days ago and I was told by management that the car would be windshield would be replaced and that the maintenance have been done.. but charge an reconditionin and I was told by management that the car would be windshield would be replaced and that the maintenance have been done.. but charge an reconditioning fee of 895.00 nothing was done. I just replaced the oil, air filter and windshield myself... thank God I know how to save.. dont trust the management nor a salesman by the name of Tony Martinez they are liars and want nothing but to take your money. I also put down 13k something that I seriously doubt people have doing these times!!! I have my lawyer involved in this matter also.. maybe they will respond this time. I also emailed 6 times and called 3 times. More

Recently purchased a 2012 Lariat from salesman Fred McGrew in pre-owned. He was very helpful and attentive to what we wanted. When it came time to sit down and talk dollars, we talked bottom line and McGrew in pre-owned. He was very helpful and attentive to what we wanted. When it came time to sit down and talk dollars, we talked bottom line and I appreciate that. The finance department found us a good loan as well. I am very happy with the vehicle and the price we paid for it. More

Top Notch Experience! Recently purchased a 2020 Raptor from salesman Reginald James. The whole experience was amazing. Even GSM Brian Blair was top notch. I would highly re Recently purchased a 2020 Raptor from salesman Reginald James. The whole experience was amazing. Even GSM Brian Blair was top notch. I would highly recommend this dealership if your in the market for a vehicle. More

Advertised Prices for many vehicles on AutoTrader The dealership had at least 7 vehicles advertised on Autotrader as new demos. When called the same vehicles by VIN were $4000-5000 more without any ex The dealership had at least 7 vehicles advertised on Autotrader as new demos. When called the same vehicles by VIN were $4000-5000 more without any explaination except they don't know. They acknowledge the on line advert, but will not honor the price as they claim they don't know. Its not one vehicle but 7 or more. Clearly a scam or bait and switch of some sort. More

Went their to get my A/C fixed..they did there own evaluation..called me and said it was ready and the A/C was working..after I got a ride to get my car it was not working so they checked it again we evaluation..called me and said it was ready and the A/C was working..after I got a ride to get my car it was not working so they checked it again well I waited. Said it was ready and working..it was not working so they gave me a rental till they could resolve the issue..but they didn't tell me there rental was less than 24 hours..this was not cheap and they can not seem to get it right..they obviously dont test things to see if its actually fixed before they call you and tell you its working... More

I took my car in to have my computer updated. The service advisor stated they had complete work up on my vehicle. I showed him the paperwork from my mechanic and asked him to give me a quote for the computer advisor stated they had complete work up on my vehicle. I showed him the paperwork from my mechanic and asked him to give me a quote for the computer module. He calls me later that day and stated the problem was the wiring and it would cost $440 to fix. I agreed and the next day he calls and says that didn’t fix the problem and that I needed two modules (which is what I asked for in the first place. Frustrated I decided to just pick up my vehicle. The next day I noticed my front bumper was not reattached it was bearly hanging on. I returned to the dealership to have them fix it. As I was leaving I noticed that every time I turn my wheel left or right my horn blows. They not only didn’t fix what was asked but created another problem!!! I’ve reached out to GM but have yet to hear back. More

Awesome Service!!!Service advisor Jamie Seymour took Awesome Service!!! Service advisor Jamie Seymour took care of me and gave me great customer service she was very quick turn around on my vehicle. Th Awesome Service!!! Service advisor Jamie Seymour took care of me and gave me great customer service she was very quick turn around on my vehicle. Thank you so much Jamie. More

GREAT CUSTOMER SERVICE AND EARNED MY BUSINESS I had a great buying experience at Mac Haik Ford Pasadena!!! Jose Navarez was the guy who worked really hard to earn my business with great customer s I had a great buying experience at Mac Haik Ford Pasadena!!! Jose Navarez was the guy who worked really hard to earn my business with great customer service to facilitate our needs!!! I was going to buy a brand new Ford Truck at another dealership and Jose got right to work and went the extra mile to earn my business as well as drive the vehicle to me in Austin Texas. I bought the New Ford Truck at Mac Haik Ford because of Jose Navarez and his customer service!!! Gregg Moreland Lamesa Texas More

Great Buying Experience Our experience at Mac Haik Ford was easy and enjoyable. We bought a preowned Ford Flex from Kenneth Pullin, and we have nothing but great things to s Our experience at Mac Haik Ford was easy and enjoyable. We bought a preowned Ford Flex from Kenneth Pullin, and we have nothing but great things to say. Coming from over 4 hours away, Kenny was extremely helpful and responsive with all of our questions and concerns. He went above and beyond helping us evaluate our Flex before we made the trip down to Houston. He was transparent, extremely pleasant to work with, and helped us get a great deal on the car we wanted – a true professional. We couldn’t be happier with our Flex ! More

Terrible... GO TO A FORD FURTHER OUT... NOT WORTH IT The bottom piece of my Wife’s Explorer fell off when her and my daughter were on the freeway. It’s a year old still under warranty. They kept her car The bottom piece of my Wife’s Explorer fell off when her and my daughter were on the freeway. It’s a year old still under warranty. They kept her car for 2 weeks and gave it backed rigged. They said they could not determine why it fell off so they did not cover it. They rigged it with clips instead of putting the proper bolts backed on, so now they bottom piece of her new Explorer is clipped together, because they were to cheap and lazy to fix it properly. And there attitude about it is they just don’t care. Do not go here... More