Mac Haik Ford Pasadena

Excellent Never had an issue. I purchased 2 2016 F 150s last year. Everyone has been awesome. Valid gets the job done. Nobody could even come close to the price Never had an issue. I purchased 2 2016 F 150s last year. Everyone has been awesome. Valid gets the job done. Nobody could even come close to the price I paid. More

READ REVIEWS BEFORE COMMITTING WORK OR BUYING ANYTHNG Learned very costly lesson from not reading the current reviews about a dealership turned out I read the AC Collins reviews instead of mac haik review Learned very costly lesson from not reading the current reviews about a dealership turned out I read the AC Collins reviews instead of mac haik reviews bad mistake!! READ THE REVIEWS PEOPLE it's the only way to know who you want to buy or work on your vehicle... I don't like giving a bad reviews but if anybody ever deserved it its MAC HAIK FORD PASADENA TX the body shop is hands down the most inexperienced in Harris county Macco does better job. After 4 trips back and fourt for paint repairs and redos they managed to really deprecate and destroy a brand new truck not to mention the customer service about keeping you informed forget about it it's not gonna happen they too busy to call and keep you informed. I'll post pictures from the beginning to recent time (when I get a little time) and let you make your decision before you choose a body shop. Advice is always free and my advice is take to a professional and save yourself multiple trips and more damage. Check back for pics soon... Good luck , Exhausted customer More

Best car buying experience ever I don't normally write reviews unless I'm mad and I have a nasty comment. This time is very different. I bought my 32nd new vehicle today 2015 F150. G I don't normally write reviews unless I'm mad and I have a nasty comment. This time is very different. I bought my 32nd new vehicle today 2015 F150. Got there before noon was driving my new truck home at 2:30. Jerry Ben was by far the nicest calmest salesperson I have ever encountered. First time I didn't get mad and walk out. Then Oscar Villarreal in finance was just as pleasant. I like ford product and will definitely return fiir my next vehicle. Negotiated price online and my truck was waiting at the front door when I arrived. No games no bait and switch. I'm very impressed with ac Collins. More

Truck is running I had my truck towed in on Saturday I was told they would check it out on Monday or Tuesday. I called three times on Tuesday got no answers called fiv I had my truck towed in on Saturday I was told they would check it out on Monday or Tuesday. I called three times on Tuesday got no answers called five times on Wednesday before I got an answer out of Robert. He said it would be $3100 plus tax. When i got it back he said it $3100. They probably took some off because they broke some plastic under my hood, left one battery disconnected, spilled oil all over the motor, left two hose clamps loose, left greasy hand prints all over my truck and give you phony checklist of what they did. They don't call back, they didn't say anything when I picked up my truck, Robert never left his chair. What a service manager! I will never take a vehicle to these yahoos again. More

THREE MONTHS without a vehicle! And counting. I have been quietly dealing with 3 months of sudden delays and newly discovered problems with my vehicle, but I have absolutely had enough. My car was I have been quietly dealing with 3 months of sudden delays and newly discovered problems with my vehicle, but I have absolutely had enough. My car was supposed to be ready on the first week of June. I called, and they said they were waiting for carpets to come in and it would be ready on the 15th of June. I called that day and the said I needed a new module for my breaks and it would be ready in July. July came and my "transmission was full of water." My State Farm Agent in El Paso has had difficulties corresponding with the Houston agents, who in turn, have had a difficult time hearing from the individuals at this dealership. I am very cognizant of the fact that that the employees of AC Collins don't care about me or all the delays/inconveniences this has caused me. I would strongly encourage you to avoid this dealership at all costs. More

shameful. Good luck filing a complaint all they do is take your number and no one ever calls you back. It has been exhausting dealing with this dealership an Good luck filing a complaint all they do is take your number and no one ever calls you back. It has been exhausting dealing with this dealership and I wonder if Ford corporation bothers to follow up on the service they provide to the unsuspecting customer. Consumer BEWARE!!! More

AC Collins Ford Poor Service and Upper Management I have bought 9 new Ford trucks in the last 22 years, so I am a Ford man. I bought my last truck a 2013 Ford F-150 Limited $50,000.00 truck from AC C I have bought 9 new Ford trucks in the last 22 years, so I am a Ford man. I bought my last truck a 2013 Ford F-150 Limited $50,000.00 truck from AC Collins Ford in Pasadena, TX. I also bought all the maintenance service plan which I thought wasn’t a bad deal for the price, until I started to use it I have taken it in for service @ AC Collins Ford 3 times since and it has always been an extensive wait time for typical service oil and filter change should be 30 minutes or so, Not here I have waited anywhere from 1-2 hours every time I have took it in to AC Collins. I have taken it to Gullo Ford in Conroe, TX 1 other time and the wait wasn’t near as long and great customer service. So to get to the point AC Collins sends you service rating review every time you get your service done, I didn’t seek out to complain in a service request, they asked for it, so if you ask I assume you want the truth so you can correct or attempt to correct the problems, that is not the case @ AC Collins. I completed the service rating reviews as requested, I stated that the normal oil and filter service takes too long 1 ½ hours on average and that if I would have known this I would not have purchased the maintenance service plan and that the lady and gentleman at the service desk were very nice and professional. I get a phone call a couple of days later from a person that says he is the General Manager of AC Collins Ford and his name is Steve Peacock and he stated very rudely immediately that obviously they can’t please me at AC Collins Ford and I am not welcome back and need to take my business elsewhere, I was dumbfounded by that statement and asked him is this really how he treats his customers and not try to resolve the issue just treat them as if they don’t matter he then stated yes and slammed the phone down. I have never been treated and disrespected so bad by any business. Steve Peacock with AC Collins Ford I would not return there for any reason and will also be telling all my friends and family to avoid this dealership and your bad business practices. I told my fiancé a few weeks ago (before this incident) to look at the new MKC Black Label (she has always drove Audi) she since ordered one from a different dealership which will be in in a few weeks. I told my fiancé about this and she wanted to cancel her Lincoln MKC order and I explained this is just AC Collins Ford it has nothing to do with Ford itself. More

I went into the AC Collins Ford dealership by my home because it is very near to my house. I actually bought my truck from anther dealership and had a VERY pleasant experience there. The Ford emblem ca because it is very near to my house. I actually bought my truck from anther dealership and had a VERY pleasant experience there. The Ford emblem came off the back of the tailgate after I went through a local carwash. The reverse camera is housed under this emblem. I'm thinking this is no big deal so instead of driving all the way to the dealership I bought the truck from, I went to AC Collins. I showed the serviceman what happened (my truck is two weeks old today) and he said it wasn't covered because it was "outside circumstances" that caused it to break. Never mind it is two weeks old OR that this piece should not be so shotty it came off after one car wash. I realize it seems to be a cheap part but the truck itself wasn't, I bought the best warranty I could and the emblem hangs down and interferes with the view on the camera. So after offering NO help, like maybe going to get a manager, looking up the parts, looking about the warranty I bought-the man actually told me, "My service manager wouldn't even look at this", I left. I then called the dealership I bought the truck from and they said it is totally covered and I am taking it there tomorrow. This is my second bad experience with AC COllins and I will never go there again. They are not interested in customer service at all. I am flabbergasted that the other Ford dealership told me the part is covered yet it wasn't at AC Collins. How could two certified Ford dealerships be so different? So sad they could care less about the people that walk through their doors. I will never recommend that place to anyone else either. More

I had a wonderful experience purchasing from this dealership. I would highly recommend them to all my family and friends. My sales consultants, Roy and Ray were great! dealership. I would highly recommend them to all my family and friends. My sales consultants, Roy and Ray were great! More

The car I bought brand new from AC Collins Ford has now been back to them over 5 times for various problems. Most problems have been in their shop at least 3 times and still have not been fixed. Every ti been back to them over 5 times for various problems. Most problems have been in their shop at least 3 times and still have not been fixed. Every time I get my car back the warning lights or issues occur that day or within a week. Plus I always seem to get it back having more problems than when it went in. I have been completely stranded by my car and no one returned my calls to figure out what we need to do to get this fixed so I don't have issues with a brand new car. They have lied saying they called me but couldn't get me, when I have had no missed calls or voice mails from them. Fix Or Repair Daily has been my nightmare as well as Found On the Road Dead. I had a problem with my hatch trying to close on it's own while I was getting my things out of the back, nowhere near the keys or the button to close it. I called Robert, service advisor, and he didn't return my call. When I called because my hatch completely opened itself while I was working exposing all the things in my car Dave Evans, service manager proceeded to give me a lecture about not leaving things in my car. Instead of saying they'd fix it he just lectures me and then proceeds to say "Well I've never heard of that happening". I believe they invented door locks so that people could lock their cars. More