Mac Haik Toyota

I went to Express Maintenance for taillight not working. James Horton was very helpful as always. Turned out to be more than just the bulb so I went to the other Service Dept. Robert, Ralph, and Daniel w James Horton was very helpful as always. Turned out to be more than just the bulb so I went to the other Service Dept. Robert, Ralph, and Daniel were busy. There was a woman at a desk next to Ralph who asked if she could help me. I walked over and told her my taillight wasn’t working and Express had suggested I come over to regular Service. I told her I didn’t expect to leave it that day, but that I wondered if I could get a ballpark idea what it costs to repair taillights. She said it’s a $155 diagnostic charge to look at it and figure out what’s going on. I was surprised and asked if it was really $155 just to look at it? I wasn’t ugly or rude at any point. I was just surprised. I told her I wasn’t sure I could afford all the work. She just kept looking at me with a straight face, saying nothing. I said ok, thank you, and started to walk away. After a couple of steps I went back and asked if the $155 would go toward the cost of the repairs. She said yes. I said, ‘oh, well that makes it better to know that. I thought repair costs would be in addition to the $155 diagnostic fee.’ She looked at me with a blank look and said nothing. So I added that that would have been a good thing to say when you tell people it’s $155 just to look at the taillight because it helps us be able to afford it. She just looked annoyed and said absolutely nothing. I was very nice. I wasn’t rude, yelling, abusive…yet she looked bored and like she wished I’d just go away. I said two things to which she offered only a blank bored stare and no reply. I decided to drop in and say hi to Mary Sloan in Customer Service. I told her about the experience and that I didn’t think the woman was helpful or cared about my business. Mary said that when she gets calls and tells people it’s $155 for the diagnostic fee that she quickly adds that that fee goes toward the repairs. It certainly makes the customer feel better. I told Mary that I didn’t want to get the woman in trouble, but that I don’t want to do business with her again. She was rude and didn’t care about helping me to understand the charges at all. If I walked in and she was your only service person on duty, I’d leave and go to another dealership. I have written several reviews about James Horton and Mary Sloan and Darrell. You have good people for the most part. Thank you for this opportunity to post a comment. More

I made an appointment online. When I got there there were a ton of people in the waiting room and I thought I’d have to wait for along time and they got me in fairly quickly, in and out in less than 45 minut a ton of people in the waiting room and I thought I’d have to wait for along time and they got me in fairly quickly, in and out in less than 45 minutes. More

Great experience. The salesman was knowledgeable and was easy to work with. The guys behind the glass were reasonable on the pricing. easy to work with. The guys behind the glass were reasonable on the pricing. More

No appointment drive up for Express Service makes it very convenient. They have been taking care of my tundra for the last 5 years. convenient. They have been taking care of my tundra for the last 5 years. More

Good services, I really like my truck and your excellent services. Wish you all the best in the New Year 2022. Thanks. services. Wish you all the best in the New Year 2022. Thanks. More

El trato fue increible, amable, rápido muy bien explicado todo. Muy profecionales y con excelente cálidad humana y servicial. explicado todo. Muy profecionales y con excelente cálidad humana y servicial. More

Wonderful Service all around! Our Sale person KURT FRASER was amazing! Will have a customer for life! was amazing! Will have a customer for life! More

Very good service from Haik Toyota and work man ship is very good and Jose customer service was very good and thanks to jose very good and Jose customer service was very good and thanks to jose More

They're always fast and friendly. I've always had a pleasant experience here at Mac Haik. pleasant experience here at Mac Haik. More

The dealership has always helped us we have been dealing with Mac formalmost 5 years great service with Mac formalmost 5 years great service More