Mac Haik Toyota

I reached out to the Express Maintenance Service Dept about keeping up with my 4Runner. I explained some issues I had and they eased my fears, allowed me to pay over the phone and made arrangements for about keeping up with my 4Runner. I explained some issues I had and they eased my fears, allowed me to pay over the phone and made arrangements for me to pick up after hours since I live so far away. Really appreciate the great service, I will be back even if I have to drive an hour to get there! LOL More

My experience at Mak Haik Toyota was a very pleasant one. The sales staff were very pleasant to work with and the management staff as well. Working with the finance manager was awesome also. My overall exper The sales staff were very pleasant to work with and the management staff as well. Working with the finance manager was awesome also. My overall experience was great. More

I expected a high pressure sales push. Was very pleasantly surprised by low key and attentive level of service from Nick T and Carl; both very straightforward and open. Ray in Finance was very fri pleasantly surprised by low key and attentive level of service from Nick T and Carl; both very straightforward and open. Ray in Finance was very friendly and informative. More

Great experience. First time buying a car, nick made it super easy and understandable. Love my new car and wouldn’t regret any of it super easy and understandable. Love my new car and wouldn’t regret any of it More

Good representation from all concerned. Had good service and presentation of vehicle. All questions answered. A fair price was negotiated. My second Toyota Camry from this dealership. and presentation of vehicle. All questions answered. A fair price was negotiated. My second Toyota Camry from this dealership. More

Enjoyed the quick courtesy service. Plan to go back for additional service. Clean environment - inside and outside - as always. Keep up the excellent work. Thank you. additional service. Clean environment - inside and outside - as always. Keep up the excellent work. Thank you. More

James Horton was my service advisor this time; exuding warmth, knowledge, and patience, this 36-month maintenance visit proved exceptional in my Mac Haik Toyota service experience. I arrived about 10 minu warmth, knowledge, and patience, this 36-month maintenance visit proved exceptional in my Mac Haik Toyota service experience. I arrived about 10 minutes early, not realizing it was the opening appointment of the day. Totally unique and unexpected, it felt surprisingly nice having each of the service advisors immediately walk out to the cars of each of the three of us waiting (at the EXACT moment the office's lights were turned on and the front door was opened). It was a brilliant touch, kudos to whomever made that marketing decision! All gushing aside, Mr. Horton reviewed with me what I was having done and provided the price for each; he answered my questions, and in under an hour I paid and drove away, comforted in the knowledge that my Highlander was ready to go, until its next checkup! More

Had a very informative and pleasant experience. Nothing was done without consulting me first. The guys were all professional and easy to talk too. Thanks for the great service! was done without consulting me first. The guys were all professional and easy to talk too. Thanks for the great service! More

The service rep, Sandra, did as good a job as possible. When I arrived at my appointment time to get a nav map update installed, I was told the wait would be up to 4 hours, because "so many walk-ins decid When I arrived at my appointment time to get a nav map update installed, I was told the wait would be up to 4 hours, because "so many walk-ins decided to wait for their cars" and that put them ahead of me, since my appointment only held my place in line (and no, that didn't make sense to me, either). Sandra offered to have Uber take me home and pick me up when the car was ready, which I accepted. Six hours after my appointment time, I got the call that it was ready. Since my daughter was at our house, she took me to Mac Haik's shop. When I got there, the car was ready, and Sandra offered a free 'wash & vac' for the inconvenience. Then, when I got home, I checked the Navigation system. The Entune system had gotten an update, but the map database still was dated 2017 (the most up-to-date data available when we bought our 2018 4Runner). When I called to discover what happened, I was told that the Service folks did not have any other update available. I took the car back and after a short discussion, Mac Haik refunded my payment, since the order was clear that it was a MAP DATABASE update that I had requested. So, my issues are: 1) an appointment is worth nothing is someone gets there before you do, 2) the Service folks need training on Toyota systems* as well as 3) checking with the customer if there is any question on the task assigned. Finally, Sandra's handling of the situation was excellent, given that she was the liaison between me and Service, but she couldn't make very good lemonade with the lemons she was given. She is the reason the Rating is 3 stars instead of 1. *I now plan to buy the Toyota Navigation SD Map Card on Amazon when it is released in April/May of this year, and install it myself. More

Good job! Car was brought in for the Seat Belt Harness Recall. Appointment had been made. The whole process took one hour and a half, which is very good in a Saturday morning. Recall. Appointment had been made. The whole process took one hour and a half, which is very good in a Saturday morning. More