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Macomb Automotive

New Haven, MI

3.4
19 Reviews

58025 Gratiot Ave

New Haven, MI

48048

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Showing 19 reviews

January 06, 2024

Low end and questionable quality cars, lack of financing, reminded me of everything bad I thought of car dealers More

by pianobob
Finance Experience
Recommend Dealer
No
Employees Worked With
none
Jan 06, 2024 -

Macomb Automotive responded

Hi. You rated us one star based on the fact we don't finance even though we mention it many times in the ad and video walk around.i would really appreciate your thoughts on how we can be informative of it? Thank you

Jan 06, 2024 -

pianobob responded

I didn't rate you one star just because of the lack of ANY financing. I rated you one star based on the unprofessional and seemingly uncaring attitude of the people there I spoke to by phone when trying to get information on a couple of cars as well as the amount of salvage title vehicles you offer. All in all, a very poor impression of your company

Jan 06, 2024 -

Macomb Automotive responded

We are mid-west largest rebuilt cars reseller.that could explaine the amount of salvage title cars we have in our inventory. Every effort is made by us to have vehicle info available in the ad. With some staff being on vacation perhaps we weren't as helpfull as we usually are. I apologize for any inconvenience that may have caused you. We do try our best . Also I'm always open to suggestions on how to improve. Thank you.

October 19, 2023

Overall I had a good experience. They are very upfront and honest, and they tell you from the beginning that the cars have salvaged titles and are sold as is. I brought my car in Aug More

by Tinabean
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Unsure
July 02, 2023

I work in sales, drive thousands of miles a year making it necessary to purchase another car every 2-3 years. I have purchased many used cars, and I recently purchased a 2018 Ford Edge from Macomb Auto Gro More

by todd
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kathy
April 24, 2023

Couldn't finance me and said they could didn't hear anything from them back More

by jimmiebarbour28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Don't remember
Apr 24, 2023 -

Macomb Automotive responded

My friend you have a wrong company we don't do any financing never did

July 10, 2022

I had to find out the cars history on my own. Discovered a rebuilt/salvaged title cuz of two accidents and the car also being stolen at one point. Most of the ins. companies refused to insure cuz More

by Earlybird
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dont know names
Mar 27, 2023 -

Macomb Automotive responded

hi, we have vehicle history in every ad's second photo, additionally we talked about it ,you asked questions..etc so you were fully aware of what we sell. insurance co claim is simply not true, but it's besides the point the reason i refused to give your deposit back is that you had us holding vehicle and turning buyers away,never called It's  disrespectful and just simply wrong to do to a business. It was not about 100$ deposit. 

February 15, 2022

Professional and thorough, great transaction between purchase and multi state delivery. Would highly recommend you visit Macomb auto sales, they are a step above the rest and wont let you down! More

by Jim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy
November 04, 2021

They never called or emailed me. I was interested in the car I picked but if they want my business I take it somewhere else More

by Divinapeffley
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No name
Mar 27, 2023 -

Macomb Automotive responded

hi, so there was no response to your email..maybe we did not get it, maybe it went to spam , maybe the same thing happened on your end..100"s of possibilities instead of sending another email/text/call why not just leave a negative review!?!? mind you to leave a review on this site one required to put some effort..verify email..etc Honestly, I'm glad we did not engage in any business with this human, after 20+years it's not all about money for us, certain people are just toxic and should be avoided. i'm glad it worked out the way it did

June 06, 2021

Very professional. I appreciated the upfront breakdown of costs- no hidden fees or extras were added without permission. This doesn’t happen at every dealership. Kathy was very friendly, professional, and no More

by JR.Nicholson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy
April 15, 2021

Best price, above and beyond service, would recommend to everyone. We've bought two vehicles from them. So happy we live close to this dealership. More

by erdmanmom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam and Kathy
June 17, 2020

***Warning Avoid At All Cost***They sold me a car with ***Warning Avoid At All Cost*** They sold me a car with tires too big for my car. This caused the tires to be ripped by the suspension when driving More

by K
Recommend Dealer
No
Employees Worked With
Adam
Mar 27, 2023 -

Macomb Automotive responded

Every problem has basic common sense resolution and certain steps must be taken BY BOTH PARTIES INVOLVED it's really not that complicated, you call and discuss nature of the problem and see what can be done about it. you let seller try  and make it right. instead i get a call some month later.... "I went and got tires replaced , give me money or I will leave you a negative review" I can't verify anything but the fact that the tires were replaced i was never given an aportunity to inspected it or to buy new tires at my cost. after i explain it to customer he threaten me with negative review. 

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