Madison Honda

This dealership is horrible. Complete waste of my time. I spoke with Gary on the phone and he convinced me to go to Madison dealership first because they were going to take care of me. He assured me that I spoke with Gary on the phone and he convinced me to go to Madison dealership first because they were going to take care of me. He assured me that the cars I wanted to look at where available. I arrived and asked for him and he immediately pawned me off to someone else. That was also uncomfortable because various sales people started arguing as to who was next and thus get assigned to me. I end up with a sales guy and I don’t remember his name because it was hard to understand his accent. He ended up showing me different trims than what I requested and just filling me in on the difference. He then took me inside to talk pricing with no test drive offered. I had an internet quote which he began to tell me it was rock bottom pricing that he was making no profit and would have to sell the extras in the car because he needed to make some money. I told him I did not feel comfortable with his tone and that I didn’t need those extras. I then stood up and walked out. I then called Gary and told him about my experience. He did not even try to offer an apology just said ok thank you and hung up. I was extremely disappointed after this experience and didn’t even want to keep shopping for a car but I’m glad I did. I went to DCH Honda in Paramus and it was a FANTASTIC experience. I highly recommend going there because they are upfront with their pricing and don’t try to jerk you around. A big plus is they don’t force extras on you. I worked with John Medrano More

Dear Paul, I wanted to thank you for the great service I received and making my buying Honda Accord experience very smooth and easy. It was a very good experience in dealing with Madison Honda staff and sp received and making my buying Honda Accord experience very smooth and easy. It was a very good experience in dealing with Madison Honda staff and specially with PAUL. His positive attitude towards his customer and advise based on experience indulge me to buy from Madison Honda. It was really wonderful experience. Thanks PAUL. You made the buying experience so pleasant! Haroon More

My name is Taras. I live in Stamford CT. I would like to tell you about my experience at Madison Honda. I had to leave this review for about 2-3 month ago. I purchased 2010 Honda Civic EX the car from thi tell you about my experience at Madison Honda. I had to leave this review for about 2-3 month ago. I purchased 2010 Honda Civic EX the car from this dealership in December 2012. That was pre owned CERTIFIED vehicle. When I saw and was driving the car, which had just been returned from lease (probably the same day) I noticed that there was TPMS light on and the brakes were not so good. Besides that the plastic cover on the left hand side of driver sit was coming off. Mark explained me that this car did not passed certification process yet that they will do it in next 1-2 days. He told me that the car will pass 150 point inspection and everything will be tested and will be working. I was very happy with that what I've heard. I came to pick the car up in 2 days. Car looked great. They replaced only 1 tire, changed front and rear brakes. Everything was shiny. Inside and outside look was great. It was really hardly see some issues with a car. When Mark was starting the engine, it took him about 5-7 seconds to start. It happens. It also was my newest car I've ever had. I was really happy with that. After I drove about 10 miles the TPMS came back on. I called them next day and they told me to stop by and they will take a look at it on spot. When I came in they told me that I have to make an appointment for that type of issue. I took a day off at work on Saturday to get that issue fixed. They did it in 1,5 hours. There was no charge for it (warranty repair). Car was and is really starting bad. In winter it took me 8-10 seconds to start the engine, sometimes I even had to press gas pedal to start the car! It's like the car of 1990's. I called them ask about it and they told me that it's normal. Month later I got my oil changed and they did 15 point inspection. I drive 100 miles a day from Stamford CT to Ridgewood NJ (45 out of 50 miles are highways, usually with no traffic). My brakes were inspected as 7mm left (%70). I was really surprised. It was only 5000 miles and 30% gone. Really? Never mind. After 2nd oil change brakes were 10 or 20% down more. like 5-6 left. And the tires treat was lover. When I passed about 11000 miles I noticed the sound on the right side. The struts were broken. They replaced left and right front struts. They also did 15 point inspection which sowed e that brakes were almost done 40%. BUT TIRES TREAT WHEN UP!!! How could it happen??? I ask to check my starter and they told me that it's all okay and there in no problem at all. Now is summer. The car starts really bad!!! When I got a car for about 6 month I noticed that there was corrosion on the left back rear side, near the wheel. I called them and told them about it. They asked me to bring it in. I even signed extra membership with them. Next day I got call from Brian, the boss of service department and he told me that I hit the vehicle. I live at residence in Stamford CT and drive to Ridgewood NJ and I have private parking at both places. After 15 minutes on the phone explaining him how I care about my car and NO ONE could even touch the car with their finger, he agreed to CLEAN corrosion, not to replace the body part. Right of the beginning he told me that I have to pay for that. All he cares is money. Looks like he doesn't want to honor their job and warranty. They cleaned corrosion and I pick up a car. It looks between decent and good. I have to live with that, there's nothing I can do about it. They also recommended to rotate the tires. After they did it my car was extremely pulling to the right. I called them and they told me that they will but it back next day. I live 80 miles from them, so I had to live with that for about 5-6 days. When I came in they did not even had a record that they did a rotation and lady who served me gave me really not nice answer. That was not rude but with attitude. It sounded like get out from here, but in different words. They switched the tires back and told me that I need an alignment done. After all that I decided to switch the dealership. I went to Honda of Tenafly. I spoke to Robert. He explained me every detail what could happen with tires. So I left the car for balance, rotation, and alignment to be done. After they did that he called me and told me that the car is still pulling to the side. He explained that tires treat was not balanced at the beginning, because I at certification process I had replaced only 1 TIRE. There was dis balance on the left and right sides. To fix this issue I had to put 3 new tires. Also the number of treat of new tire I had replaced during certification was higher that Madison Honda checked. I asked them to check it one more time in front of me. They checked and it had 7 left. They also checked my brakes treat in front of me. And treat what was left was 70% and higher!!!!!!!!!!!! NOT 40% as Madison Honda checked. After all those things were done my car is driving straight. I called Honda support line and filed a complain against Madison Honda. I explained all those issues to them. Next day I had a call from Mark, sales guy who did his job well, because he only sold the vehicle, he was not the person in charge for certification. I explained him all what happened. I appreciate a phone call, but it was to late for me to come back to them. I better pay to someone else to get the car fixed then to those guys. So if you have any of those issues listed above - you can call Honda support line (800 999 5901) they will help you to resolve those problems. I was recommending that place, but after all those issues I had with service department I just hated them. I wouldn't recommend to get any cars from them. They will basically rip you off. It's about their service department. Stay away. And thanks guys for taking care of my car. I would probably had 1000's of issues if I would bring it back to you. Almost forgot, tell the lady at service reception to treat and care about her customers better that she does. Have a nice day! More

made it very easy, from the salesman Ron to the gentleman at the financing desk, to Mark, who helped me set up Bluetooth and answered any other q's i had about all the features. at the financing desk, to Mark, who helped me set up Bluetooth and answered any other q's i had about all the features. More

This is my 5th Honda from Madison. Jacob provided excellent service from start to finish. He got me the car I wanted at the price I wanted to pay. No hassles. No games. Professional and courteous. excellent service from start to finish. He got me the car I wanted at the price I wanted to pay. No hassles. No games. Professional and courteous. The service department is top notch too. More

Overall experience at Madison Honda, especially working with Adrian Secreto and Mark Stocke, was excellent. Found the exact car I wanted, a 2011 Honda Civic which was certified pre-owned, was able to test with Adrian Secreto and Mark Stocke, was excellent. Found the exact car I wanted, a 2011 Honda Civic which was certified pre-owned, was able to test drive it, then was able to purchase and drive away in it the next day in a matter of hours. Price was very fair and the car was in excellent condition. Definitely one of if not the easiest experiences in purchasing a car. All of the staff was very friendly and accommodating and I would certainly be willing to work with Adrian, Mark, and Madison Honda again in future vehicle purchases. More

The salesman was very helpful and the atmosphere was very relaxed. However, be careful when you make vehicle comparisons that you look at the invoice before you agree to the car. The salesman saying the veh relaxed. However, be careful when you make vehicle comparisons that you look at the invoice before you agree to the car. The salesman saying the vehicle is exactly like the one you are being shown is often a misnomer. More

I highly recommend Brian Teixeira at Madison Honda. The whole transaction from start to finish was pleasant, he didn't try to "play games" like many salespeople try to do and i would definitely go back to whole transaction from start to finish was pleasant, he didn't try to "play games" like many salespeople try to do and i would definitely go back to Brian for my next car. This is my seventh Honda and I can't believe I had such bad experiences with my former Honda dealer. More

Diana was very helpful, knowledgeable and patient while we decided about purchasing a new Accord. We never felt rushed or pressured to "sign on the dotted line." The day we took delivery, she spent a lot we decided about purchasing a new Accord. We never felt rushed or pressured to "sign on the dotted line." The day we took delivery, she spent a lot of time answering our questions and helping us feel comfortable with all of the car's features. More

I'm a skeptical car shopper, and Adrian was perfectly attuned. He was conscientious but never pressuring. A very considerate person, and a pleasure to deal with. attuned. He was conscientious but never pressuring. A very considerate person, and a pleasure to deal with. More