While my 88 year old mother was in hospital I was using her 2009 Cobalt. I called and got a 9:15 appointment to have her faulty turn signal switch replaced. Since it was too old a car to get a loaner car I said I would be unable to stay at the dealership because my mother was critically ill. No problem they said, we have a shuttle and can take you back to the hospital and will pick you up when it’s done. When I took it in, Mike said he would call with an estimate. You don’t need to because I need it done and have no time to get other estimates I sai. He insisted. Hours later I called to see what the estimate was. We haven’t looked at it yet. The next day (I slept at the hospital) More than 24 hrs after I took it in, they still hadn’t even looked at it. I talked to the service manager and asked what the appointment was for. Dismissively he said that appointment was for the advisor. I told him I didn’t need advice, I needed my turn signal fixed! I said this was a major problem for me and he said I should have rented a car. He said he would send the shuttle for me and I could come get the car.
On the plus side, the shuttle driver was nice.
By the way, the car was purchased here.