Mahwah Ford

My lease is up and they are charging me for excessive wear and not having the same set of tires on my car...like really? Horrible pricing and horrible service. wear and not having the same set of tires on my car...like really? Horrible pricing and horrible service. More

Walked into the dealership at 4:40pm on a Saturday (today) after visiting 3 other dealerships and driving approx $54k trucks in consideration for purchase/lease. When I walked in, I waited at the fro (today) after visiting 3 other dealerships and driving approx $54k trucks in consideration for purchase/lease. When I walked in, I waited at the front for about 5 minutes while the receptionist got a salesman for me, I told her I wanted to test drive a truck. When the salesman came up to me, he looked like he wanted to go home and immediately told me "we close in 5 minutes so there isnt going to be time for a test drive, we will have to schedule it for Monday." It was 4:45 at that point, i wasnt looking to close a 2 billion dollar deal, just drive a truck after driving three others on the same day, same conditions and basically had NO WANT to help me out. This dealership is within walking distance of me, so they would be getting all of my service work...and now have completely ruined the experience for me to visit their dealership again. This means I have no need to buy a Ford at all, since I wouldnt (out of principle) be able to bring it to their dealership for service since it's apparent the company policy/environment promotes this attitude. Stay clear of Mahwah Ford... More

Salespeople at Mahwah Ford are friendly, listen to what you want and do not pressure you into buying a car. It was a quick and easy process and we were able to get exactly what we wanted at a great price. you want and do not pressure you into buying a car. It was a quick and easy process and we were able to get exactly what we wanted at a great price. More

After selling me a 2014 Escape Titanium I have not been able to have anyone respond to my e-mails nor my phone messages. I am now going into my third week waiting for vehicle registration and plates which able to have anyone respond to my e-mails nor my phone messages. I am now going into my third week waiting for vehicle registration and plates which I need for border crossing into Canada this weekend August 9th. The sales rep that I dealt with is no longer with Mahwah Ford and I asked for this to be done by August 2nd since I was being tranferred. I have paid off my loan with the bank but cannot get a release of lien on the car since the dealership have not registered the vehicle. Vehicle picked up on July 18th. Very frustrated. It's quite clear to me that the gentleman that spoke to me when I was leaving the dealership on the 18th knew what he was talking about. Quote: "Hope you have better luck than I did after my purchase". Note: You can have all the service vehicles available as loaners but if you don't put the customer first you will only be as good or bad as you are today. Regards, Davina More

Our most recent experience was my family's third with Chris and the team at Mahwah Kia. I leased a Kia Optima for myself in 2011, a Sorento for my wife in 2012, and another Optima for myself just a shor Chris and the team at Mahwah Kia. I leased a Kia Optima for myself in 2011, a Sorento for my wife in 2012, and another Optima for myself just a short while ago. Having shopped for cars in the Tri-State area for over 20 years, I can say that our experiences at Mahwah Kia have been without equal. The staff treated us as if we were their first and only customers, which I am certain is a primary reason why the dealership has been in business for 50 years. Their prices, customer service and professionalism are unmatched. Most importantly to us, though, each transaction was smooth, requiring only two visits - one to pick out a vehicle / work out the financing and another to take delivery of the car. And this was despite the fact that each transaction was unique (one standard lease, one lease with a trade-in, and one early lease termination.) We have in the past and will continue to refer friends, family and colleagues to Mahwah Kia. And, needless to say, we will not buy or lease a car at another dealership. More

my overall experience at mahwah ford was exceptional. from the moment i walked through the door to the moment i drove away with my new car. i was treated like family and taken care of very well. i shopp from the moment i walked through the door to the moment i drove away with my new car. i was treated like family and taken care of very well. i shopped around for different prices elsewhere and they definitely gave me the best deal. i would recommend them to anyone. More

This is not an honorable company. My wife and I came to this dealer to purchase a used car and at that time Jim Hogue seemed to be a nice person. I later found out that he is a liar. When I asked him if th this dealer to purchase a used car and at that time Jim Hogue seemed to be a nice person. I later found out that he is a liar. When I asked him if these cars are inspected before they sell them to customers, he replied that Mahwah Ford would not jeopardize their good reputation by selling cars that were not first inspected and the cars were in good working order. I took the car to be inspected and found many unsafe problems with the vehicle (over $800.00 dollars worth of problems). When I informed Joe Carley Sr. of the above he admitted that they do not check vehicles for safety before they sell them to customers. WOW! This was a lesson learned by my wife and I but way to go Mahwah Ford. This is another example of dishonesty by these car dealers. Eve6ix@gmail.com More

Jim, the salesman offered us terms for the lease of a 2013 Ford Escape. He wrote them down. We discussed them and confirmed exactly what the terms were that were being offered. We then went and shopped 2013 Ford Escape. He wrote them down. We discussed them and confirmed exactly what the terms were that were being offered. We then went and shopped 5 other manufacturers and decided that the Escape was the vehicle we wanted. We returned to Mahwah Ford and the salesman, Jim and the manager, Aaron refused to honor what they had offered and sought thousands of dollars more than what was originally offered - both in "up-front" money and in monthly payments - for the vehicle. Aaron was arrogant and nasty, gave a lame excuse for offering something that he was not honoring and showed no care or remorse for how we were mislead. We acquired the exact vehicle we wanted from All American Ford for a much better price, with much better treatment. More

Just awful! I took my Explorer in for new brakes, paid $1,000 and as soon as I leave dealership I hear a lot of road noise. They omitted to check and fix wheel bearings. Now I have to do the job over, but $1,000 and as soon as I leave dealership I hear a lot of road noise. They omitted to check and fix wheel bearings. Now I have to do the job over, but not with them. Ever! More

Already being way beyond frustrated with the transmission issue (failed Torque Converter) with my 2005 Ford Freestar, the visit to Mahwah Ford this afternoon to submit paperwork for reimbursement of already issue (failed Torque Converter) with my 2005 Ford Freestar, the visit to Mahwah Ford this afternoon to submit paperwork for reimbursement of already paid repair work ($2500 at that), just put the rotten icing on an already very rotten cake (the purchase of my Freestar through this dealer was appalling). The attitude I received upon walking into the Service Department door from Bill Capone truly made me want to slap the guy, real hard. Apparently, I "interrupted" his lunch and he certainly and very clearly made it known that I did so. Pretty much made me feel like "How dare you walk in through an open service department door while I am eating my lunch?" He was even so kind to show me what he was eating, just to make it clear the importance of his task at hand. He told me to come back after he was done and he will "try" to assist in getting a reimbursement for the failed Ford part. What a wonderful suggestion. I am already taking my lunch time (not eating) to deal with such a pathetically handled situation to begin with, and he tells me to come back after he is done eating his lunch. What phenomenal customer service...kudos to you Bill! I ended up walking out on him so he could finish eating his lunch and plan on taking my business elsewhere. It really is no wonder, thanks to people like Bill Capone, that outsourcing of customer service is becoming such a popular choice. Thanks again Bill! Another customer lost. But not that it matters to Ford, we are all just a little teeny tiny number in their big fat wallet! More