Mahwah Ford

I took my 2011 Fusion for a 5000 mile service. I thought the service was being performed by the dealer.Not so. They took the car to a quicklube place called Pot of Gold and they damaged my bumper.I take my the service was being performed by the dealer.Not so. They took the car to a quicklube place called Pot of Gold and they damaged my bumper.I take my cars to a dealership for a reason. If I have a problem I can take it up the chain of command to Mr.Ford himself.If I wanted to go to a quiklube that's what I would have done.Anyway,they fixed the bumper no charge but they will never see me again.One other thing. This dealer's lot is a minefield to negotiate. If you don't damage your car just driving into the lot you're lucky.Avoid this dealership service department.They will damage your car for a simple oil change. More

I bought my ford explorer wich i paid over book value for and in cash.(And yes cash in this econamy) and the car has electrical problems that when I open the door the lights go off and when I close the door and in cash.(And yes cash in this econamy) and the car has electrical problems that when I open the door the lights go off and when I close the door they go on. after they said they did a full 5 star inspection on the car prior to me purchasing this car and that it is in perfact condition with no problems. I went in to get it fixed the next day. and they said that its my problem because i got a used car. and they refused to help me ever since I went in to try to get it fixed. More

Outstanding service from this department. I have been a customer for many years. Thank you for getting me fixed so fast before the holiday. Merry Christmas to all the staff and best wishes. Oh, and now I a customer for many years. Thank you for getting me fixed so fast before the holiday. Merry Christmas to all the staff and best wishes. Oh, and now I am continuing to write because the tab to click for this review indicated that it is too short. Now I think I have got it. Best wishes to the staff at Mahwah Ford. Merry Christmas More

Truck would not start after owning for only 3 months. Got run-around about coverage. Nasty phone interactions and no call backs. Wish we'd never gone there, because now we are stuck with the truck & service run-around about coverage. Nasty phone interactions and no call backs. Wish we'd never gone there, because now we are stuck with the truck & service contract. Not recommended as "trust-worthy", More

Today i broke down in the middle of a major highway and was at a loss. I called my salesman. Greg Cummings as i did not know what to do. To my surprise he left the showroom to come to where i was broken was at a loss. I called my salesman. Greg Cummings as i did not know what to do. To my surprise he left the showroom to come to where i was broken down and assist me in jumping the car so i could make it back to the showroom and service at Mahwah ford. If this was not enough he then helped me change the battery in the car as this is what we believed the problem was. Such a fantastic experience and certainly a place i would recommend. More

This dealership has a decent sales operation, but the service is terrible. The car does sit for days until you make some noise, and then they finally look at it and quote you these outrageous numbers to service is terrible. The car does sit for days until you make some noise, and then they finally look at it and quote you these outrageous numbers to fix the problem. If they were to fix the problem on the first shot, then you could rationalize the high prices. But on car after car - I have had Fords for the last 20 years straight - they miss the problem that you bring it in for only to find lots of other stuff that they claim will fix the problem. You pick it up and the problem is still there, and they tell you "well that needed to be done anyway" Their famous words on the phone are "give us the authorization to do this work - just to start..." Their incompetence is matched only by their lack of speed. Unfortunately, I buy the Ford service plans, so I have to go to a Ford dealer - but maybe you don't... More

Car Sat all day no one looked at it couldn't get loaner car explained that I had kids that needed to get back a forth to school . She just was mean. This car had work not even 2 yrs ago. Fords are garbage car explained that I had kids that needed to get back a forth to school . She just was mean. This car had work not even 2 yrs ago. Fords are garbage . They wanted me to pay sales tax on something that was covered by warranty. More

Again just like the guy below, I took my car in to get fixed and it took them 2 weeks to look at the car. Once i threatened them i was going to take my car elsewhere they jumped on it and told me i need s fixed and it took them 2 weeks to look at the car. Once i threatened them i was going to take my car elsewhere they jumped on it and told me i need something fixed with the car. So i got it fixed, and the day after I got the car back (3 weeks later mind you) the original issue with the car was still there. The service department is a COMPLETE joke, they are the most nastiest people I have ever delt with. More

One week after the initial visit to the dealership, salesman "PJ" initiated a call to us where he provided a quote for the car we wanted to buy for our son. When we arrived 2 hrs. later to leave deposi salesman "PJ" initiated a call to us where he provided a quote for the car we wanted to buy for our son. When we arrived 2 hrs. later to leave deposit on vehicle "PJ" then advised that the price was $300 higher than what he said over the phone. Mahwah Ford Manager on duty 5/14/09 @ 6:30pm when asked to intervene was sarcastic and rude when asked for help even going so far as say we were never told the price that we claim was told to us by the salesman. Buyer beware! This was the first time and the last time that I would ever deal with Mahwah Ford. More

Terrible, terrible, terrible. The service dept. takes days to fix something that should take hours. The customer facing employees are nasty people and just don't give a crap. They never call you with a s days to fix something that should take hours. The customer facing employees are nasty people and just don't give a crap. They never call you with a status, and if you should call to ask if your car will be ready any time soon, they chew you out and make you feel like you did something wrong. The oil place across the parking lot are a bunch of incompetent people. They will damage your car if you don't check their work. I've had Pontiacs, Chevys, Hondas, Nissans, GMC, and Mercury and I have never seen anything like this in my life. Just to say something nice......the dude I dealt with when I bought the car was a pleasant person, but everyone around him....finance guy, manager.......all of them were just plain nasty. Knowing what I know now, I would have GLADLY spent more money for the same car at a different dealer. Do yourself a favor and shop around. More