After seeing all the in stock cars sitting in their huge lot and walking into the worst office area you will ever see in any car dealer in the USA, my initial thoughts were that this is going to be a great place to get exactly what I want and save a lot of money. After all this dealer is certainly not putting any money back into the appearance of their office so they can save you more. Hopefully anyone with a brain will see right through this once their sales techniques are enacted. The majority of their cars are not certified, a lot have been in accidents, and have been purchased by Major World very cheaply through the auction process. Remember most of these cars are coming off leases where the original dealers wanted nothing to do with buying them back for resale so lets just call them what they are; REJECTS. I was first introduced to a sales manager who it turns out in the eleventh hour to have nothing to do with being able to write up a deal. This sales manager works with a salesperson who will escort you around to see the cars and set you up with a test drive. should you find a car that you are interested in, as I did, You are then escorted back to the atrocious sitting area where you sit until the sales manager returns to tell you that the Big Kahuna (for lack of better terminology) who can actual write a deal will be with you shortly. Shortly for me was about 25 minutes later and I was there on a slow weekday. The Big Kahuna gave me his "best possible deal" on paper and was once again lost in space. Another 25 minutes go by before the sales manager returns so I can question the deal I was presented, specifically the $495 dealer prep charge. After my questioning as to why there's a prep charge on a car I'm ready to take off the lot as is .the sales manager tells me that charge will be taken off when the Kahuna returns. I showed him the Kelley Blue Book value for this particular car using Kelley's top 3% excellent top car pricing (which this car was definitely not) but that pricing was approximately 10% lower than their offered price His answer is they don't use nor believe anything that book has to offer. That's strange when the Kelley Blue Book is one of the most trusted guides in the auto industry and has been around over 90 years. Please check it out at www.kbb.com. Continuing with my saga, this time I don't see the Kahuna for an hour and a half and I'm told he's out taking delivery on 50 cars just in from the auction and nobody else can help. Having already wasted the majority of a day there I'm determined to see where this deal ends. The Kahuna returns and tells me that there's no way this $495 dollars comes off the deal, and anyway, he doesn't have the title yet for this car. I'm told that this sometimes happens with auction cars and sometimes can take up to a month for them to get the title. Mmmm First thing I told the sales manager when I walked in was my car was stolen and I needed something right away. After leaving there extremely dissatisfied the sales manager told me he would call me at 10 am the following morning as he was certain that he could get this title right away. Needless to say there was no call from anyone.
The moral of this story is this dealership is not set up to deal with any intelligent buyers. I'm not trying to indicate that I'm a genius and anyone else is a dummy. I'm just trying to warn anyone and everyone that must go to this dealership that they seem to have perfected the way to get to the consumers pocketbook using every sales trick in the book and ARE NOT giving you the great deal you went there for.
The story ends for me the following day when I went to a local dealer where I purchased the same year, make and model car. This car however was certified with a clean car fax and without a struggle over the deal I was given a better price than offered by Major World. .