Mall of Georgia Chrysler Dodge Jeep

I purchased TWO new vehicles December 2010, 2010 Dodge Journey and 2010 Chrysler T&C. Initially, the dealer was pleasant to work with. I felt pricing and sales tactics were ok, not a lot of pressure. I ha Journey and 2010 Chrysler T&C. Initially, the dealer was pleasant to work with. I felt pricing and sales tactics were ok, not a lot of pressure. I had received competitive pricing from other dealers but didn't feel like driving 60-70 miles to save a couple hundred dollars since Mall of Ga is about 15 minutes from my home. The T&C had a chip in the paint on a door handle. No problem, they have a chip guy that comes to the dealer once a week to fix. They never called to schedule, so after chasing the dealer around 3-4 weeks after the purchase I'm finally told they don't use the "chip guy" anymore and they would handle it in their body shop. After leaving it all day, we pick it up after hours to find that they had left the windows down while in the body shop so the entire interior was filled with a layer of sanding dust. Then after a few weeks the backup camera would not work on the Journey when it was cold. I took it in 6-7 times over the course of 10 months and it was still not fixed. It was escalated up through Dodge but still nothing. To make matters worse, on the last visit to replace a wiring harness, the technicians left greasy handprints all over the interior trim and headliner. Plus, they did not even install the harness correctly. The liftgate did not lock when they were done. And, when the doors locked, the interior lights would flash. Of course this required another trip to get this fixed. Also, had the warped front rotors replaced under warranty. This was never resolved either as the brakes were better but still had vibration in the brakes when braking. At this point, I decided it may be better to get out of this vehicle before the warranty was up since it didn't seem like it was going to be fixed under warranty anyways. I went in to look at options for a new vehicle. I was not looking for them to give me a replacement and I was willing to pay a little more for another model. Everything was going fine until they found that my credit score had dropped a bit since I purchased the 2 vehicles. So, I was looking for an exceptional deal to replace the lemon I had purchased. They were really not willing to budge very much off their advertised pricing, so they were looking to make their full margin off of me, again. I was looking for them to cut into their margin a bit to keep me as a customer. They weren't willing to do that. I even considered lower priced vehicles, used vehicles etc but they were not willing to budge on their margins. I ended up trading in at Rick Case Kia for a 2011 Kia Sorento...only wish I had done that a year ago. To make everything even worse, I receive a call from my previous finance company a couple weeks ago informing me that the dealer (Mall of Ga) had shorted them on the payoff for one of my trade ins. The amount was only $200 but it was enough for the finance company to put a charge off on my credit thus explaining a part of the drop in my credit score. When I contact dealer to ask about this they do not return calls or emails. I've tried several different people so I must assume it is some type of company policy to ignore and hope the customer goes away...bottom line...avoid this dealer like the plague...there are much better dealers in the area and hindsight has shown, it probably would've been worth the extra drive to avoid these folks. More

Mr. Baptiste was very professional and very helpfull he did everything he could to sales this truck we were very happy with the customer services that he provided to us. did everything he could to sales this truck we were very happy with the customer services that he provided to us. More

Rocky was absolutely amazing! He worked hard for a couple of days to make sure I got the car i wanted. He called back when he said he would and he was very trustworthy. He is not your typical salesman he wor of days to make sure I got the car i wanted. He called back when he said he would and he was very trustworthy. He is not your typical salesman he works hard and is genuine. I can't thank him enough for what he has done. With a new baby on the way I couldn't have asked for a less stressful situation than dealing with him. Thanks again Rocky! More

Robert Baptiste and Megdalina Petty are awesome to deal with. I went in for a recall on my old jeep and while looking around, I met Robert and he offered me a great deal on a new jeep and the rest is histo with. I went in for a recall on my old jeep and while looking around, I met Robert and he offered me a great deal on a new jeep and the rest is history. No pressure...very polite and easy to do business with. Thanks for all your help Robert and for your service to our country. Thanks Therese Hunter More

Found the used car I wanted on line. Called Tom Sliger of Mall of Ga and he describered the car, condition, features and didn't thy to cover anything up, but was very straight forward. Driving 35 miles t of Mall of Ga and he describered the car, condition, features and didn't thy to cover anything up, but was very straight forward. Driving 35 miles to look at this one was not a problem after tnis. Car was very clean and exactly what I was told it would be. Didn't want to haggle, gave him a price and had a deal in 10 minutes. Magalina T. in business office was very courtious and efficient. I will shop her first on my next purchase. Oh yea, they threw in some free oil changes! More

Dealership was very friendly and prompt when it came to answer my questions. The service and fast and the prices were reasonable. They went out of they way to make sure the customer is satisfied. answer my questions. The service and fast and the prices were reasonable. They went out of they way to make sure the customer is satisfied. More

We had a great experience with your staff from the minute we entered the lot,everyone was friendly and very helpful.We were able to get what we wanted at an affordable price. The Finance Director was also ve we entered the lot,everyone was friendly and very helpful.We were able to get what we wanted at an affordable price. The Finance Director was also very helpful in securing the amount we had to pay that was instrumental in the sale .We have used Mall Of Georgia Jeep In the past and we will use them in the future if we are once again looking to purchase another vehicle. More

Matthew was great to work with very knowledgable and easily to work with; no pressure and would definately remind others to buy a vehicle from him again. easily to work with; no pressure and would definately remind others to buy a vehicle from him again. More

Mike was knowledgeable, friendly and efficient in getting me into my new 2012 Jeep Wrangler Unlimited. I'll be referring my friends and co-workers to him and the dealership. me into my new 2012 Jeep Wrangler Unlimited. I'll be referring my friends and co-workers to him and the dealership. More

This was my second purchase at Mall of Georgia Chrysler Dodge Jeep...and working with Rusty Honiotes is the reason I came back. In July, my son was interested in purchasing a Grand Jeep Cherokee...and luck Dodge Jeep...and working with Rusty Honiotes is the reason I came back. In July, my son was interested in purchasing a Grand Jeep Cherokee...and lucky for us, when we drove on the lot, Rusty was the consultant that approached us. He is so knowledgeable and extremely personable...no pressure...no stress! Absolutely a JOY to work with. I knew when we purchased my son's new car, that we had met a new friend, and that I would definitely be back when I was ready to trade. So this Monday, I was delighted to work again with Rusty. Another great experience...and I love my 2009 Jeep Commander!!! Everyone at the dealership is no nice and working with Chad in Finance was a breeze !!! More