Mall of Georgia Chrysler Dodge Jeep

John Wood was very helpful! ! Great, fast service all around. So glad I chose this dealer ! Great, fast service all around. So glad I chose this dealer More

Went here for warranty service on my Jeep. Made an appointment several days prior, got 3 emails and a text reminding me of my appointment and time. Arrived on time and the Jeep taken back. Made an appointment several days prior, got 3 emails and a text reminding me of my appointment and time. Arrived on time and the Jeep taken back. At no time did my "advisor" give me any indication of when it might be done be I did mention that I planned on picking it up after work. His reply was "It depends on what we find". I heard nothing all morning so called about 5 hours later to get an update. My "advisor" said that it had not even been looked at yet and probably would not get looked at that day. I asked what was the point of having an appointment and was told that was an appointment for the advisor. This is a completely useless service department, the appointment is for my car to get serviced, xxx do you need an appointment for the advisor for? I need a mechanic to look at the problem. JEEZ, DO NOT RECOMMEND! More

Be careful of surprises. There were many hidden negatives with my purchase. I was only told after my purchase that the vehicle had 1 key. I needed to pay $350 to get a se There were many hidden negatives with my purchase. I was only told after my purchase that the vehicle had 1 key. I needed to pay $350 to get a second key. Also, the donut (spare tire) was missing. After I purchase the car, when I went to get a spare tire I found out the whole cable assembly and tire release crank was missing. The tire jack was also missing. So, I could not even buy a donut (spare tire) without a significant installation and the purchase of many parts. Ask many questions. Don't assume anything is included or is present. Double check tires, spare tires, look under the vehicle, check everything. Good luck on your car purchase. But remember, at the end of the day the dealership is there to make the sale at the highest profit. (BUYER BEWARE) More

I just moved from IL where I got used to working with a GREAT dealership that not only did a ton for the community, they had a dedicated assistant service manager for the local Jeep clubs. I went into Mall GREAT dealership that not only did a ton for the community, they had a dedicated assistant service manager for the local Jeep clubs. I went into Mall of GA CDJR to get an oil change and tire rotation. I told my service writer that I had a MOPAR service contract on file and should have 2 of each left. He told me that he didn't know what I was talking about, they didn't sell those and there wasn't anything in my file. I told him that I purchased it from my last dealership and was told they transferred. He said no, things like that do not, and they do not sell them. At that point I just gave up and said go ahead. He wrote it up and asked me to sign. The papers didn't have any prices and when I asked what it would cost he sounded exasperated and said "well, it depends on the oil, but probably $79 for the oil change and $40 for the rotation". I said fine (while thinking my MOPAR packs of 3 are only $175 total). I left them do their work but it kept bugging me. I jumped on Messenger and reached out to the dedicated service manager from the old dealership to ask if I could give my remaining ones to a buddy still in state. He replied right away and asked if I sold the Jeep, I told him no and what was going on. He replied that this was a MOPAR service contract and good at ANY CDJR dealership. Then looked up my account and sent me a picture. I went back out into the shop and talked to the service writer again. I explained it was a MOPAR service contract and that it did transfer. He said it didn't. I showed him my screen with the contract number. We went around a couple times and he finally said let me go check on something. He left and when he came back said, yup, your good to go, it was listed in a different place then we normally look. So I sat back down to wait. After a total of 2 hours for my oil change and rotation he came back out, he did say he was sorry he didn't see it at first. I asked if they sold them and he said "They sell those up front for new cars, not for old ones back here". I don't know about CDorR but I know Jeeps come with Jeep Wave and 2 years of free oil and rotations automatically, so I know that was a lie. Then, when he takes me to check out, he has the audacity to tell me to be on the lookout for a review from Chrysler and he would really appreciate me giving him a good one. I just cringed inwardly and thought, I would do him the curtesy of trashing it and give them a second chance by not doing anything with it. Since then i have been getting their marketing emails and texts, and today I get a text from him reminding me to be on the lookout for that survey. It made me decide to 1. go on review sites and post positive reviews of my old dealership. 2. Email the GM of this dealership with my concerns so they know about the situation and hopefully correct it for any other future customers. I went on their website to look for an email address. There was nothing so I tried the chat function and asked for and email address of the GM. They told me that was not available. At this point, I figured the only way I could ensure anyone that could help fix that problem for future customers (I don't want a thing since I will not be going back) will see the issue, is to put it on here. More

I purchased 2 vehicles in June my husband got the Dodge ram I got the Dodge Journey immediately from leaving a week later the car was very shaky they sold me a car with bad tires two weeks later my ABS lig ram I got the Dodge Journey immediately from leaving a week later the car was very shaky they sold me a car with bad tires two weeks later my ABS light came on meaning brake system four months later the Dodge ram is saying that it needed wheel bearings I only purchased a vehicle here because I had a friend Terrie that I purchased a Lexus from of Peachtree 12 years Pryor The way the cars are running I will never purchase from the shop again I’ve been calling to let them know that because of hurricane IAN I had to leave town and I’ve been gone for two months now that I’m back I need my vehicle to be working I am paying a car note for a dodge ram that sitting in my driveway that cannot be moved. This will be the worst service I’ve ever had and I have purchased a lot of vehicles in the state of Georgia and South Carolina but this was the worst experience to have lights come on on a vehicle that you just purchased and the sales ladies to say that the dealership was racist and charge me extra taxes after I’m seeing all my lights come on on my dashboard I need a lawyer and I think I’m going to call the news More

MOG did an oil change on 2018 Jeep Wrangler (48k miles), identified an oil leak. 7 weeks later, they had: removed the turbo, manifold, cylinder heads and more (then put the items in the back of the jeep int identified an oil leak. 7 weeks later, they had: removed the turbo, manifold, cylinder heads and more (then put the items in the back of the jeep interior to store while waiting for more parts) and were still 2 weeks out from completing the service. Great place if you like to have your car taken apart, be in the dark about what is going, and when you confront them, the blame from person to person moves faster than Texas armadillo walking over hot sand. Extremely poor customer service. Who stores engine parts inside the car, while parked outside in the sun ? More

I had MOG Chrysler flush my radiator as a "preventative" maintenance measure. Two days after the repair I have coolant all over my garage floor thanks to a broken radiator. I drive it back to MOG Chrysle maintenance measure. Two days after the repair I have coolant all over my garage floor thanks to a broken radiator. I drive it back to MOG Chrysler the next morning at 8 am. By 3:00 I still haven't heard anything so I call and they tell me they haven't looked at it yet. When it finally was looked at, I was told there is a crack in the radiator. I said this obviously happened when the radiator flush was performed so I assume it would fixed this at no charge. The service manager said he would speak to the owner. He did and called me back and said the owner does not agree this is something they should have to pay for so I had my truck towed to Troncalli Chrysler for the radiator repair. The tow cost me $135.00 and the radiator replacement cost another $1,235.48. More

My purchase experience with Mike Clinnin my Sales Representative, Joe Lary the Finance Manager and Mall of Georgia CDJR was exceptional. Mike’s communication from order to delivery was the best I Representative, Joe Lary the Finance Manager and Mall of Georgia CDJR was exceptional. Mike’s communication from order to delivery was the best I have had in 40 years of purchasing vehicles. Mike was professional and had thorough knowledge of the CDJR vehicle line. Joe Lary was friendly, efficient and provided great customer service. I highly recommend Mike Clinnin, Joe Lary and Mall of Georgia CDJR. I will definitely use them for my next vehicle purchase. More

Chris sold my son 2 cars, one in May one in June, both vehicles have been fantastic and he was able to get him out of a lease no other dealership was able to do. It was a good experience and when my daugh vehicles have been fantastic and he was able to get him out of a lease no other dealership was able to do. It was a good experience and when my daughter in law is ready for a new vehicle this is where we will be buying it from and we will definitely be buying from Chris again. Wonderful experience. More

I took my Ram 1500 in to be repaired after finding out they had sold me a truck that had a 5% failure rate and I happened to be one of them. If they had told me in 2012 that the engine had a problem I nev they had sold me a truck that had a 5% failure rate and I happened to be one of them. If they had told me in 2012 that the engine had a problem I never would have bought it. I called them up and told them exactly what was wrong with it and they told me it could be repaired and if it was too bad they would tell me. They told me it could be repaired but they couldn’t do it because of a liability issue to them. They charged me $600 to open up the engine only to find that it was exactly what I told them was wrong and instead of fixing it, they tried to sell me a used engine with the same problem. The problem was an easy fix for any qualified mechanic but apparently they didn’t have one working there. Not only did they lie about being able to fix it, they tried to take advantage of my situation and sell me another engine with the same defect for over $10,000. I took it to a mechanic I had done many repairs with in the past and they are well familiar with the problem of the 5.7 hemi and are now making repairs. I would never buy another vehicle from Dodge I would especially never take it in for repairs as I was lied to and charged $600 for them to go in and see for themselves what I already had told them was wrong. Unbelievably bad dealership. They never told me about the problem when I bought it and when it failed they tried to con me into buying another used engine with the same problem. There are no words More