Mall of Georgia Chrysler Dodge Jeep

I’m in CA but interested in a particular at this dealership. When my inquiry was responded to, I was informed that the vehicle had been pre ordered by another customer and was not available. Why wou dealership. When my inquiry was responded to, I was informed that the vehicle had been pre ordered by another customer and was not available. Why would they feature this vehicle if it was not available? Wasted a lot of my time. I was willing to fly to the dealership, pay cash, then drive back to CA. I won’t be looking on their site again. More

An unpleasant experience of prejudice. I will never feel comfortable again at your Chrysler Dodge Jeep Mall of Georgia dealership, due to how I was treated on 2/5/22. My check engine light I will never feel comfortable again at your Chrysler Dodge Jeep Mall of Georgia dealership, due to how I was treated on 2/5/22. My check engine light has come on and I went to your dealership to see about it. I continuously have an amazing experience with one of your advisors and went to see him. He let me know that there is a small emissions leak and could've been a gas cap issue. He turned the engine light off and told me to come back should it return. This also was important to me, as when the check engine is on, it won't allow me to use my remote start in the winter. About a week later it came on again and I came back. The advisor let me know that there had to be a diagnostic that takes 2-3 days to do. Since I have to travel for work, we were planning a schedule for a couple weeks out. I came back again on Saturday (2/5/22) before my trip to South Carolina, to ask if my check engine light could be read again and bypassed, so I can use the remote start until my appointment. My advisor was not there and was on vacation. The gentleman who puts paper mats on the floor, was the only one in the service area when I arrived. He is the same gentleman that has witnessed countless interactions with my advisor and I, but he's never showed me a bit of customer service. Due to my interactions being with my advisor and I'm pleased with those interactions, I let his cold demeanor pass all the time. I let him know that I would like the code to be read and bypassed, as long as it's still the non-cautionary issue of the small emissions leak. He proceeded to tell me "We don't do that". I explained that my check engine light isn't allowing me to use my remote start in the winter and he then went to get his boss. DAVID ECKHART comes out and proceeds to tell me, "We don't do that and the advisor shouldn't do that, you can try Autozone". He then says "And the advisor you usually work with, is the only one that has the mechanism to do it". This made no sense to me so I asked, "You're telling me that my advisor that is on vacation, is the ONLY one in the entire establishment that has the mechanism to help me?" He then says, "I got some people in the back that can, but I'm gonna charge ya!" This is where his underlying tone of rudeness, frustration, control, and prejudice came to the forefront in a louder tone. I asked him, "How much?" He stated, "145 dollars!" I knew then that DAVID ECKHART, had no intention to help me from the beginning. I used restraint, kindly told him "thank you" and left. It makes absolutely no sense that he would tell me, it's against policy to help in my situation, then proceed to tell me that I could be helped, but the one person that had the mechanism is on vacation, then proceed to tell me that I can actually be helped, but throws a bogus number just to shove it in my face or discourage me from getting my car serviced. I'm positive there is no itemization that would be on a receipt for $145 for the simplistic task that I was asking to be done. If it was simply that what I was asking was against policy, that's fine, but it was a clear and disgusting display of malice. It took me until today to be able to write this, as I've experienced such actions in professional settings that cause hurt like this. As an African American 32 year old man, driving what some might seem as an expensive vehicle, I deal with prejudice and discrimination. This experience is truly disheartening and has made me beyond uncomfortable to step foot in your establishment. I need someone to reach out to me as soon as possible. This behavior needs to be irradicated from any customer facing position, especially a position of management. This experience has caused issues for me and for my family emotionally. This is not how people should be treated in any situation, let alone in a professional setting from someone who has been employed to help you. In this day and time, there are many tools at the behest of your customers, to share stories of malice and discrimination. More

“Certified”. That is a joke. I purchased a certified pre owned 2017 Jeep Wrangler Unlimited Rubicon. While checking out the vehicle I did notice the rear Diff cover was damp at the top and around a couple owned 2017 Jeep Wrangler Unlimited Rubicon. While checking out the vehicle I did notice the rear Diff cover was damp at the top and around a couple of other bolts. It was not dripping but it was damp. The sales manager Niko Or Steve who later on I have found out is not the brightest kept telling me it was not leaking because it was not dripping. I tried to explain to him it’s not supposed to be damp around that and that was a leak not a major one but it was in fact leaking. I told them that I wanted to make sure it would be fixed if I have any issues getting Ming it covered under warranty. It also had a slight pull the the driver side, I assumed it just needed an alignment no big deal. I purchased an extended warranty during the finance where I specifically asked the finance guy if everything would be coveredsince it does have a lift kit installed, it is a mopar lift but I just wanted to make sure. He called right then and talked to someone and verified everything on it would be covered. We purchased the jeep and we headed home. Granted home is 2 hours away in Alabama. My wife was able to get free and was going to take it to get an alignment the following week, the alignment guy ( who we have used for years ) told her she needed to take a look at this and showed her where the jam nut is used to adjust your toe in or out is broke so the only thing holding the toe rod together is the tightening clamp he told her it needs to go to the dealer, and really should not be driven. So I took it to the closest jeep dealer to us which is in Lagrange Ga. And told them what is going on. They looked at it and looked it over and even they have deemed it unsafe to drive, so the list of problems is that the tie rod is broken, the drag link adjustment is broken it has two busted shocks, and the leaking differential cover (that I knew about.) For any one that does not know the tie rod is what connects your front two tires together for your steering, if it fully separates you have no steering. The service guy in Lagrange contacted the extended warranty company, they are sayin It was pre existing and the dealer should fix it, the manufacturer warranty is covering the rear diff seal, but they will not cover the other components since they are not considered power train. They keep telling me to bring it by so they can look at it, and see if they can fix it. First of all I am not driving it at the moment due to the Safety of the vehicle is compromised due to the things that are wrong much less driving it 2 hours away. I told them they could have it towed and fix it. I wish it was closer and I could just take it to them and sit up there on saturdays discouraging people from buying from them. I get it it is a used vehicle, how ever it is a certified used vehicle, I even expressed my concern if the same people that certified it would be fixing it because if all of that was missed do I really want them working on it any more. They keep insisting on me bringing it to them, driving it there. The Niko guy actually asked if I had a trailer to bring it after I asked if he would send me something accepting all liability if the steering goes out on the way up there. he point blank told me they would not be paying for any towing, and acted like they couldn’t even guarantee if they would fix it. So even if I do fit the bill to tow it up there I get the strong feeling they will not want to fix it from the phone conversations I have had. What is bad it’s only like $500 dollars in parts. I strongly recommend any one that is in the market please do your research and avoid this place. More

I bought my Jeep from Mall of Georgia Chrysler Dodge Jeep and had always had it serviced with them. Darius and Josh are great!! Both of go above I'm sure what the job required. Now that they both are leav and had always had it serviced with them. Darius and Josh are great!! Both of go above I'm sure what the job required. Now that they both are leaving you can bet their customers will go with them. My warranty had run out and I took my jeep in to be serviced due to it had an existing issue that I had reported before to this dealership. Nicholas was the guy I dealt with he zipped through the appointment and told me they could run a diagnostic on the jeep but my warranty would not cover any of the charges. I had dealt with Josh in the past and he would call and always make sure they would not pay before the customer had to. Nicholas you could tell was not going to do any more than he has to. I called two days later because I'm in a rental I'm having to pay for, just to be told they have not even started on my car. I go back to pick up my car after talking to Nicholas again telling him we would not be doing business with them anymore and he said Good okay that's fine. At this point to talk to the even lazier service manager just to get a lesson on how the whole world is behind and he has people out and they can't get parts in. I explain in the past it had been a 1-2 day turnaround when I was in a rental and they were paying for it, but now that the customer is paying for the rental they can take as long as they wish. WHY ARE YOU TAKING APPOINTMENTS IF YOU DON"T HAVE PEOPLE THERE TO WORK?????? Nothing resolved! NEVER TO BUSINESS with these people, I will be surprised if the doors are still open in a few months with the world being so bad as the service manager explained in detail to me. Darius and Josh, I wish you the BEST and hope that all your past customers take the hint and go with you!!!!!!! More

In my 47 years on this planet I’ve never had a dealership that was more honest and helpful than the staff at Mall of Georgia Jeep. It began with an absolutely straightforward price commitment when I ordered that was more honest and helpful than the staff at Mall of Georgia Jeep. It began with an absolutely straightforward price commitment when I ordered a jeep wrangler 4XE. In a time where there were lots of delays and inventory shortages, Chris Melbourne, my sales professional, kept me posted every step of the way, even intervening when needed to nudge things along. When delivery day came, Chris made sure the vehicle was absolutely just the way I wanted it. His kindness and professionalism is unrivaled in the automotive industry. He speaks not only highly but genuinely lovingly towards his dealership. Every member of the staff that he introduced me to was of the same mentality and took care of me. From management to finance to service these guys are absolutely the best in the business. Mall of Georgia jeep is not the closest jeep dealer to my home, but they have earned my lifelong loyalty. More

I would not recommend no one to go here and buy a car STOP BEFORE YOU MAKE A MISTAKE. THEY TAKE ADVANTAGE OF PEOPLE AND TELL YOU YOUR APPROVE BUT WILL TURN AROUND TELL YOU NEED A COSIGNER OR THEY NEED MO STOP BEFORE YOU MAKE A MISTAKE. THEY TAKE ADVANTAGE OF PEOPLE AND TELL YOU YOUR APPROVE BUT WILL TURN AROUND TELL YOU NEED A COSIGNER OR THEY NEED MORE INFORMATION EVEN THOUGH YOU SIGN FINAL LOAN PAPERS . THEY LURE YOU IN ONLY TO TAKE ADVANTAGE of people and give you cars that are older and turn around and ask for the car back they do a Spot Deliveries scam . They say your all approved in reality they trying to take advantage . If you get anything in the mail don't believe. Do not go here to buy a car I recommend you go somewhere else . The crazy part is they said I was denied but I went to another dealer and got approved for a BRAND NEW CAR. SO THATS HOW I K NOW THEY LIED AND MY LOAN IS FINAL. SO PLEASE DONT GO HERE . I DONT FEEL THEY EVEN DESERVE 1 STAR. And they don't even let you really see the car except in a video you could not see the car good. But I know I wasn't the first they did this to but I will people aware of there scam More

I always buy my cars from this dealership which happened to be family owned!! Terrei Miller was my salesperson! She was patient and very kind all throughout the deal, she even purchased lunch and was there to be family owned!! Terrei Miller was my salesperson! She was patient and very kind all throughout the deal, she even purchased lunch and was there every step of the way. I appreciate such a wonderful experience yet again More

I will not be returning to this location for any business nor service. January 17th 2020 my mother and I came to purchase two new Jeep Renegades. Our saleswomen is the best of the best. Jason Frye, Sr. the s nor service. January 17th 2020 my mother and I came to purchase two new Jeep Renegades. Our saleswomen is the best of the best. Jason Frye, Sr. the sales manager and Brian Wolfswinkel, the General Manager on the other hand are the absolute worst. We spoke with Jason thursday evening, two steps away from closing the deal and driving off in our new vehicles until negotiating prices caused a conflict. Now, we both buy new cars every two years so we know how the process works. We never buy cars at sticker price. If you buy cars at sticker price you've paid too much. Thats when negotiating comes into play, which Jason did not agree on. In which we weren't asking for much. We have tried buying cars at this location multiple times and have had similar issues when it comes to negotiating prices where they have let us walk before. This is where we get our cars serviced we figured lets try again. We expressed to Jason our past experience when it comes to trying to buy cars from this dealership. "Is it that this dealership doesn't negotiate or is it because we are women"? we stated. That apparently hit a nerve with Jason. He threw the papers down screaming "THIS DEAL IS DONE, ITS OVER". This man is over six feet tall in my mothers face screaming and yelling at her while putting his hands and fingers in her face. At this point there are other customers and salesmen there witnessing his actions. Not one person approached the situation other that our saleswomen to see what Jason was so irate about. By the look on the faces of the workers this was a common thing that happens with Jason. Nothing was ever directed towards him just off our previous experience at the location. Doesn't matter if he were man or female, he is conducting business why in the world would someone be so aggressive to someone. What makes it worse is that he is a man speaking to women in that matter as if it is okay. We ended up walking out that evening because of how we were treated. The next day, we came by still willing to work out a deal and speak with the General Manager Brian. We brought up the actions that accrued the evening before about his employee Jason so he would be aware of his behavior. All we wanted was an apology. Brain didn't think an apology was necessary. So we asked to speak to someone higher as he proceeded to say "I am at the top of the food chain". We asked for his business card, he threw it to us rather than handing it to us in a respectful manner. We brought that to his attention of him being disrespectful and rude just like Jason was the evening before. He then told us we had to leave and was calling the police on us to have us removed. We have done nothing wrong and was only seeking an apology but rather we were disrespected twice in two days by two different men that were of management. I will now be taking mine along with my friends and families business elsewhere. Since this is how they treat More

I had my oil changed here a few months ago and I smelled burning before I left the lot and was told it was probably oil dripped on something. Well over the next few weeks it never went away!!! So i called a burning before I left the lot and was told it was probably oil dripped on something. Well over the next few weeks it never went away!!! So i called and made an appointment to have it checked out. While waiting I got several text from Sean the Service attendant about a $140 diagnostic fee and I replied twice or three times I have a Max care warranty from Chrysler! ( saying to myself not the boot leg warranty yall sell that don't cover) so he kept saying I have to tell you because you left. First off I gave my car to the service manager and I was sitting 20 feet away on the bench. So I walked in an asked who was Sean he said me!! I'm like why do you keep texting me about a fee? I pay a deductible if you'd like I'll call Chrysler for you! He stood up like he was going to scare me because he's taller and I let him know he don't want these problems! So we exchanged words and I reminded him I'm the customer he didn't care and later on I saw the owner and spoke and he let me know he saw everything on tape and I told him I could careless!! I wasn't going to mention that to him because I know how they handle business!! After waiting 3 hours I was told I had a plastic bag on my exhaust and it's $65 to remove! Ok just get me my car! Then they said I had a pin hole in my upper radiator hose AGAIN FOR LIKE THE THIRD OR FORTH TIME HERE. Nad I needed $1,790 worth of front end work. I said that's impossible!! And if I do it's covered!! Sean said it wasn't I said get the bag off and replace my hose. Well they didn't have a hose!! So when I asked for my car Derek the finance guy showed me a $160 service bill which he paid because he knew I wasn't and I took my car to another dealership which DOUBLE CHECKED BEHIND THEM AND LAUGHED BECAUSE NOTHING WAS WRONG WITH MY CAR!! they could've looked at the last service and tell the car was barely driven because of the smell and knew I wasn't going for that!! Any way Chrysler said if I needed the front end work it is covered. STAY CLEAR OF THIS PLACE! More

Terry Miller is awesome she exudes customer service, she listens to what YOU want and you do not feel pressure to buy but are informed and given what you want!! listens to what YOU want and you do not feel pressure to buy but are informed and given what you want!! More