Mall of Georgia Ford

THE MOST Disappointing experience EVER. I had my Platinum Expedition for the 65k oil service and also A/C repair. I paid A LOT of money and I thought that Ford dealership will be trustw I had my Platinum Expedition for the 65k oil service and also A/C repair. I paid A LOT of money and I thought that Ford dealership will be trustworthy and will take care of my vehicle but my vehicle was very badly abused in return. After the service, my vehicle had a lot of dust in and out. I even saw a spider web in the cup holders. What made me really upset and disappointed, I noticed so many fresh scratches on the rims. They are linear and scattered, not curb rash. I emailed Harry, the service advisor and attached several pictures. After so many unanswered calls, ignored texts and no reply for most of sent emails, they (admitted) that “at least” the driver window was left open for the entire service (few days) and they put the blame on the “pollen” season, however, there was no pollen that time. But they completely ignored and gave no reply about rim scratches. They took a lot of pictures before the service and when I ask them to check them, they said it was not clear, actually there was no scratches before the service. I asked them to check their shop cameras to see what happened during the service. They ignored this request also. Eventually, Harry sent an email stating that Noah, the service director, wants to meet me to go over my concerns. When I went there and saw Noah, instead of saying hi or welcome or have a seat he said What can I do for you? in a weird aggressive way like I was going there to beg from them. I said what do you mean? then he said oh sorry I didn’t know who you are. Noah, try to be nice while talking to Ford clients! Anyways, Harry told him that I’m here for the rims issue then he said show me your vehicle. We went out and I showed Noah the scratches on all rims and he checked them with his hands but was simply asking what is the problem?? I said if you read my emails you would know why I’m here. There were several correspondences and Noah was copied in all emails. But he simply said “I read emails occasionally”. That was a clear message to me that he doesn’t really care about clients’ satisfaction at all !! While talking, he said I’m trying to “help” you so many times like I'm hopeless, person who is begging for help instead of saying I will do my best to investigate and repair the damage which HAPPENED during servicing my vehicle on their property. Noah said “I don’t know what happened here” and “I’m not sure if it happened in our shop or no”. I told Noah you are insulting me because I am not here to make up stories and I’m not here to claim something which did not happen. I told them that I have two other damages in my vehicle which no one even noticed, but I’m aware of them and I told Harry about them “before” the service. Also, while having this conversation, Noah said that “he” is “disappointed” from me, as if I should have kept my mouth shut and shouldn’t have mentioned about the damage that they have made. He eventually asked me drop off my vehicle and he will call in another company to polish the rims which will cost him $200+ per rim. I don’t think that he would offer me this option unless they know that this damage has happened because they abused my rims. Anyways, I said what if the scratches won’t go because there are some deep gouging, Noah said I have no other options and won’t do anything else. He started again saying It’s not their fault and he still doesn’t want to review their cameras, maybe he did but doesn’t want to admit! I also told him about last time when they picked up my vehicle to clean up their mess, they drove 25 miles from my home back and forth which is ok but the gas consumption was 62 miles. That means they again abused my vehicle and left it running for very long time while cleaning. But Noah simply said “I can give you $10 as a gas compensation” which was really rude. I told him I’m not here for $10 and WILL escalate. They made me waste my time going there for nothing just to have a silly conversation More

I didn't want to spend the money so I found a better price. And manager said he'd match it because he just wanted me to be happy. As a woman at a car dealer service, that was very nice!!! Made my day. price. And manager said he'd match it because he just wanted me to be happy. As a woman at a car dealer service, that was very nice!!! Made my day. More

He was great. Made my service appointment that was not good. He made it right. Made my service appointment that was not good. He made it right. More